First, the teller was negligent and the business was not handled properly, which led to a big accounting error.
Neglect is the main reason why tellers make mistakes in handling business. In particular, some tellers think that particularly skilled businesses are more likely to cause wrong account transactions, blindly pursuing efficiency and not carefully examining the accuracy of input content. When opening an account, the account name is entered incorrectly, and the remittance business amount, date, name, account number, remittance payee's name, ID number, date of birth, validity period, etc. are easily entered incorrectly. And mistakes are sometimes hard to find. Withdrawal operations turned into deposits, which caused their own shortage of funds. If it can be found in time, it will have serious consequences until the customer leaves. These are all here. Therefore, in the process of handling business, the teller must carefully check every operation to ensure that it is correct before submitting it.
Second, the original vouchers are not kept properly, and the accounting vouchers are lost, which has potential risks.
The original voucher is a written voucher to record economic business and clarify economic responsibility, and it is the legal basis for bookkeeping. If you throw the customer's voucher at will, it may be stolen by criminals and cause legal disputes. Every day after the end of business, when conducting the flow deployment, it is necessary to ensure that the subpoena generated in the process of business handling is complete and consistent with the flow, and the elements on the voucher are complete, and there is no omission of the customer's signature, so as to prevent some interested customers from telling themselves that they have not handled the business afterwards and causing economic disputes. If the wrong voucher is returned to the customer, it will be invalid. If there is no need to attach a summons to the wrong voucher printed in the process of handling business, it should be invalidated by the teller and cannot be discarded casually. Customer information should also be properly kept, and customer information should not be disclosed casually.
Third, the teller is not aware of risk prevention, and fills in documents on behalf of customers.
Filling out documents on behalf of customers can easily lead to customer disputes and unnecessary legal risks. In the process of handling business, some customers sometimes complain that they are too slow to fill in the form or cannot fill it out, and ask the teller for help. At this time, as a counter clerk, we must be strictly aware that we can't fill out forms on behalf of customers and understand the possible consequences of filling out forms on behalf of customers. To do a good job of explaining customers, or ask the lobby manager to guide customers to fill in the documents and confirm the customer's signature before handling business for customers.