Personal Work Summary of Property Consultant 1
Since June 65438+ 10, the sales team of 20 _ _ _ has been stationed in the marketing center, and in February, the project was grandly opened. Up to now, it has gone through two stages: before opening and after opening. In the pre-opening stage, I worked hard, full of enthusiasm and full of confidence in the market.
Mainly complete the following work:
Sand table explanation, speech training and assessment;
On-site knowledge evaluation of building climbing and apartment type
Answer the phone, receive visiting customers, and apply for 1 nord elite membership card.
Calculate the price on the spot and inform the customer to open a house and choose a house.
In the post-opening stage, the work mentality fluctuates, and the work confidence and enthusiasm decline, mainly completing the work and performance:
I sold the 12 suite myself, paid down 1 suite, and signed nine contracts.
Help colleagues finalize 2 suites.
Answer incoming calls and receive visiting customers.
Run the market, follow up the market trends every week, and work on duty.
Generally speaking, the current achievements are not ideal, and there are many problems in summing up experiences and lessons:
First: mentality
Before the opening, it is optimistically estimated that there will be more than one card 100, and there may be two sets of transactions on the opening day. As a result, only about 1 batch of customers were present on the opening day, and 6 sets were sold. I'm really disappointed and depressed. The next day (23rd), after being scolded by the leader, I adjusted my mentality and actively received customers, but failed to grasp the customers who visited that day. Since then, the news of price reduction has been constantly spread in the market, and the customer's wait-and-see mood and dissatisfaction with the surrounding environment of this project have had a certain impact on personal sales mentality. After the year, it will be adjusted from the following aspects:
Confidence in the market believes that the market will start to pick up in April and May.
Confidence in the company believes that the company's overall marketing strategy and leadership decisions are correct.
Self-confidence: I believe that after more than one month of sales training and experience improvement, I can better grasp and serve customers.
Second: sales skills
Personally, I feel that it has just started in the field of real estate sales and it is still a failure. In the process of showing the customer the building, I failed to grasp the customer's needs well. Even when I sent the customer away, I didn't know his real thoughts, so it was difficult to guide the purchase according to the customer's needs. Real estate sales are closely composed of a coherent link, including the first contact with customers, first impression, real estate introduction, demand mining, guiding purchase, handling objections, facilitating transactions, after-sales service and other links. Among them, I think good psychological communication is the most important quality of a salesperson. I am often overconfident in language expression, and I like to refute customers and make them unhappy. Asking questions is too direct, giving people a bad feeling of "auditing accounts"; When the customer indicated that he would reconsider or hesitate, he failed to help the customer make a decision and facilitate the transaction. There are still many shortcomings. The improvement method is to analyze and summarize more and learn from experienced old business people with an open mind.
Third: service consciousness
Our industry is a service industry, and service awareness should be the first. However, many times, what I think is: how can I sell the house? Customers will be impatient if they ask too many questions; After a lot of labor, customers will get angry if they don't buy it at last. These are all working with utilitarian mentality and consciousness, rather than customer-centered service consciousness. So far, only three houses have been sold in January. Personal summary, utilitarian mentality and lack of sales experience are the main reasons. Then I asked a friend who runs a factory. She said that with her more than ten years of sales experience, the most important thing in business success is not skill, but whether she can think of the customer, stand in the other person's perspective, walk into his heart and help him choose the product that suits him. Moreover, people are alive and products are dead. Customers will buy your products because of people who know you. On the contrary, people who recognize the product but don't recognize you won't buy it. Therefore, how to gain the trust of customers is the key to grasp the needs of customers. Trust comes from your sincerity and consideration for each other. As the protagonist of "Business Road" said: "What I earn in business is not money, but people's hearts. Money is only an incidental result." Friend added: If he still doesn't buy after making a choice for the customer wholeheartedly, the opportunity is immature. Don't be reluctant. The past is over, and people are easy to handle affairs. After listening to this, I was very inspired: my service consciousness should also change from "I want to sell it to you" to "let me help you choose the right house for you".
Fourth: executive power
"Thought influences behavior". With correct ideas and concepts, we must put them into action to achieve good results. There is a saying: details decide everything! For real estate sales, good execution means paying attention to every detail and acting quickly! All along, we have held many meetings, and the manager has helped us analyze many problems and put forward improvement methods, but my implementation is not ideal. For example, after running, the running report was not written in time, and the customer information was not posted on the small customer register in time. After etiquette training, service attitude and etiquette have not improved much. When I was sleepy at noon, I would take a nap in the computer area, and I didn't sign the minutes book in time after the meeting. After changing clothes in the early shift, I still lingered in the rest area and didn't get to the front desk in time. Sometimes I chat with instant tools on the front desk computer. All the above are the places where I didn't do well in the details. The reason is that I forgot the strict requirements for myself in my busy work, and my work intention declined. I should correct it immediately after reflection.
Fifth: exuberant energy
All along, I pay great attention to rest, arrange my work and rest time reasonably, and insist on going to bed before 1 1 at night. After opening, I was nervous for a while, and the rest time was a little insufficient, but I was basically able to maintain my exuberant energy and receive customers with a good mental outlook. Personal experience, real estate sales is a job that requires a lot of physical and mental effort. Therefore, to maintain a good mental state, we need to ensure adequate sleep time, eat reasonably, don't overeat, and eat less unhealthy foods such as fried, frozen, barbecued, high in sugar, high in salt and pickled.
Sixth: individuals and teams
I have been with my colleagues for more than five months. From the initial maverick to the harmonious coexistence now, I think I can get along better with people in this team than before, thanks to the guidance and teaching of two managers! However, the shortcomings are also obvious. Words that are too direct will be unacceptable, and this aspect needs continuous improvement. I remember Liu Jingli asked me twice: Do you have any good friends in the team? Come to think of it, not yet. I feel ashamed to write this sentence, which shows that I don't care and help others enough and contribute enough to the team. I hope I can be more generous in the future, take the initiative to undertake some work and give more care and help to others.
Personal work summary of real estate consultant II
In a blink of an eye, I have been in the company for more than half a year. The past year may be an ordinary year for others, but it is a special year for me. I changed from a little girl who knew nothing about the real estate industry to a well-trained professional "property consultant".
"Property consultant" has a unique charm different from other professions. During my work, I also met many colleagues and friends and gave me a lot of help. In them, I saw a hard-working attitude, a good attitude and professional sales skills.
20__ year165438+1October 8, I will always remember this day. In everyone's earnest expectation, the second phase of Fu Lin Haoyuan finally opened. Although I have usually heard many stories about "bee robbing" in the opening of real estate, this is my first time to experience the opening, and it is my own. As a newcomer, my heart is inevitably full of joy and tension. I still remember that day, there were seven signing tables at random in the sales office, and everyone took their places, just like sitting in the examination room waiting for customers to come in. I looked out and could vaguely feel the lively performances and crowds outside the closed iron gate. Because I was too nervous, I signed the wrong order frequently at first, and I always suspected that the console would give me trouble with new orders. I felt so embarrassed that I even began to doubt whether I could do it. Surprisingly, instead of blaming me, Manager Zhu gently comforted me: "It's okay, concentrate and write slowly." There was a warm current in my heart at that time. When I signed the bill again, I was not so nervous and made no more mistakes.
Not long after opening, we adjusted our status in time to meet the heavy responsibility of delivery. This delivery is of great significance to us, and it is the first answer given by Forte Land to the owners. Our work is becoming more and more detailed. After the notice of occupation is issued, we will call door to door to ask if we have received the letter. If there are special circumstances, we will contact the post office to register and reissue, for fear of negligence to the owner. During the delivery period, colleagues in the new district helped us a lot in the Henglin case. They get up early every morning and take several buses to Henglin to help. At noon, they hurriedly picked out some cold lunch boxes and went on working without even a complaint. With their help, we successfully completed the delivery of Henglin case.
After the opening and delivery, everyone's ability has reached a higher level, and the friendship between colleagues has become deeper and deeper. Let's work together, bear the wind and rain, and harvest the rainbow. We work together in the sales office for 8 hours every day, and spend more time together than with our family. Now we have formed a big family, in which we care about and help each other.
I haven't been here long and I haven't made any impressive achievements, but I have learned a lot in the big family of Forte Real Estate, especially in humanities. When I am depressed, everyone will encourage me; Everyone will congratulate me when I get my grades. I sincerely thank those who have helped me, supported me and criticized me for my sake. Their existence made me realize my value. I am very happy and proud to be able to work together with these excellent people for the same goal. As a member of Fudi Real Estate, our goal is not just to stop at the moment. Next, "The road is long and its Xiu Yuan is Xi, Xiu Yuan is Xi, and I will go up and down to seek", and every day is "on the road". I know that my growth can't be separated from the company, and "love" is the most primitive motivation to do everything well.
20__ is a brand-new year. I will certainly encounter all kinds of difficulties in my work, but I believe that in such a big family, I can overcome the biggest difficulties. When I want to give up, when I am tired of receiving customers, I will think of my "big family" and use it to encourage myself. In 20 years, I will work harder and constantly break through myself!
Personal work summary of property consultant 3
Time flies like water. Unconsciously, 20 years have passed halfway. Looking back on the work in the past six months, with the support and help of the company's leaders and colleagues, we have earnestly completed all the work according to the company's requirements. Through this period of study and work, the previous working mode has been improved and the working mode has changed greatly. Now let me briefly summarize my work in the past six months:
First, conscientiously complete daily work and strive to improve their own abilities.
As a salesman of the company, I am deeply aware of the heavy responsibility I shoulder. Therefore, on the basis of doing my daily work well, I constantly absorb new knowledge, strive to improve and enrich my knowledge structure, and miss my weak links; At the same time, learn from colleagues with high sales performance, improve their sales ability and lay a more solid foundation for future work. Strengthen self-study, speed up the pace of work, improve work efficiency, strive to be comprehensive and accurate, and avoid omissions and mistakes.
Two, dedication, solid work, not afraid of difficulties, enthusiastic service, play its due role in their posts.
Adhering to the concept of "honesty first, service first", the company is constantly improving and perfecting, but its knowledge, ability and experience are far from the requirements of the company, so it is necessary to strengthen its own learning and treat all work with a correct attitude. Actively improve their own quality, strive for initiative and responsibility, and strive to improve work efficiency and quality.
Third, the existing problems and the direction of future efforts.
There are some problems and shortcomings in the work, which are mainly manifested in the following aspects: First, due to unfamiliarity with the business, the work cannot be done with ease, and the work efficiency needs to be further improved; Second, some work is not meticulous enough, and some work is not well coordinated; Third, my theoretical level can't keep up with the requirements of the company's work. In the next work, we should seriously improve our business and work level and strive to contribute to the leap-forward development of the company's economy. When the new year comes, it also means the beginning of new goals. I think I should try my best to do: First, strengthen my study, broaden my knowledge, and strive to learn real estate professional knowledge and related work common sense; Second, in line with the principle of seeking truth from facts, conscientiously complete all the work, truly be a good property consultant that every customer likes, and strive to become an excellent salesperson; Third, build your own work style, unite as one, work hard and form a good working atmosphere. Abide by the company's internal rules and regulations, safeguard the company's interests, actively create higher value for the company, and strive to achieve greater work results.
Looking back on the past six months, I need to be more active in my work.
Thanks to the communication with leaders and predecessors, I really feel the care and expectation of leaders, and at the same time admire their profound knowledge and rich practical experience. At the same time, I sincerely hope that leaders and predecessors can guide me in my work and help me ideologically, and I will try my best to play my due role in the further development of the company.
Finally, I sincerely thank every leader and colleague around me again. With such good leaders and colleagues, I believe our company will be better tomorrow in such an excellent group! In this hot land, we will gain infinite hope! Summary of real estate consultant work
Personal work summary of property consultant 4
My biggest feeling this month is to find a way out of confusion. I often ask myself, who am I? what can I do? Who do I want to be? I'm at a loss. It was in the contact between manager Lu and the director's assistant that I gradually understood a sentence: "live in the present." I only do everything in front of me well, and then I will make progress slowly. People can't look forward to the future. Only by taking every step well can they reach the peak! In this month, my summary and plan are as follows:
1. Receive customers who visit and call for advice every day.
After the reception, Manager Lu and Assistant Director will point out to me what I did badly and what I said badly. I know that those bad things must be corrected and mastered. In the daily reception, what we lack most is that the customer is unnatural, not relaxed, with little movement and blunt tone. I sometimes wonder why this happened. In order to change this situation, I read the scrolls aloud every day to improve my mental outlook and tone, but the effect is not good.
In order to further understand, I dissected myself, and I found that the most important reason was that I had no self-confidence and lost my self-confidence. How can I do this job well? In the future, we should also strengthen our confidence and do a good job in reception. Actually, one more thing. I feel that if the leader encourages me, my confidence will double and I will be energetic in everything. I remember someone said to me, "Don't be afraid to make mistakes, do it boldly, correct it if you make mistakes, and don't make mistakes again", which had a great influence on me.
2. Handle after-sales matters of Four Seasons Flower City.
For example, the name change, the explanation of housing construction period 2 17, 18, and the statement that the real estate license is overdue. Although I know the rhetoric and process, there are still many problems in actual combat. Through the guidance of manager Lu and assistant director, I learned that when doing these things, I must understand the meaning of every sentence; The significance of each process can be done well! In talking with customers, we must find the problem, analyze the problem and what is the purpose of the problem. These things must spin quickly in your mind. If you form this good habit, you can certainly do the work well!
In the new month, I will do the following:
After receiving customers, summarize the shortcomings in the reception process and correct them; Be careful and attentive when writing a contract; Strengthen confidence and work actively; Strengthen the connotation of your own speech, learn how to treat guests well and make good use of polite language; If you encounter a problem, solve it immediately.
Personal Work Summary of Property Consultant 5
All the work of _ _ month has basically come to an end. Here I just briefly summarize my work this month.
I was lucky enough to be hired by _ _ consultant in _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ It has been more than seven months since he officially took office in Sunshine Coast in June.
The pace of time has taken away the busyness, worry, depression, struggle and persistence that have been deposited in my heart for this month, so I still stick to my post. Looking back on the past January, I can't help feeling deeply. I remember when I first came here, I didn't know anything about this industry. With the patient help of Mr. Shen and his colleagues, I quickly learned and became familiar with the nature of the company and real estate knowledge. As a member of the sales department, I deeply feel that my words and deeds represent the image of the company. So I-I need to constantly improve my quality and set high standards for myself. On the basis of high quality, we should strengthen professional knowledge and skills. In addition, we should have a broad understanding of the dynamics of the real estate market and stand at the forefront of the market. After this period of training, I have become a qualified salesperson and try my best to do my basic work.
As a newcomer who has never been engaged in this industry, the leader gave me a good attitude, made me understand that I was doing my job, and taught me not to be complacent, but to learn from it. My colleagues gave me a lot of help. Every time I have a question, everyone will not laugh at me and tell me bluntly, so I have received good results. I soon became a single document, which was praised and appreciated by leaders and everyone, so please allow me to bow to you and say thank you!
I am not satisfied with this achievement. I hope my future work can reach a new height and a new level. Mainly from the following aspects:
1. Analysis of different customers, analysis of customers' regional sources, summary of customers' inquiry questions, etc.
2. Strengthen sales skills, how to make sp better, and how to force it on the spot.
3. National real estate policy
Now the projects are basically in the later stage, so it is time to test me and need a good attitude. I will stick to it and learn more methods and valuable experience from it.
The new January means a new starting point, new opportunities and new challenges. I am determined to make persistent efforts. By going up a storey still higher, she will definitely try to open up a new situation in her work.
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