If you are using an OPPO mobile phone and the software downloaded in the "Software Store" APP cannot be installed, you can refer to the following methods to troubleshoot:

If a numerical exception code prompt appears:

1. -3 exception code appears (insufficient memory): It is recommended that you clean up the junk on your phone and keep enough space in the memory.

2. -2 exception code appears (invalid APK file): Delete the download task, download and install the software again.

3. -112 exception code appears (incompatible with installed software): Please confirm whether you need incompatible software. If not, just replace it and install it.

4. -1001 (network certificate expired) appears, and the time needs to be recalibrated: Please enter the phone's "Settings > Other Settings (System Settings) > Date and Time > Automatically set the time (use the time provided by the network) , calibrate the time and try the installation again.

5. If there is a -25 exception code (the version is too high), the installation continues, the installation package is damaged, etc.: Please uninstall the software and try to download it again through other channels.

A text-based error message appears when installing the software:

1. "The IMEI of the mobile phone cannot be obtained at the moment, please set the IMEI and try again": Please enter "Settings> About the mobile phone ( About this machine)>Version Information" page, check whether there is a "Customized version number" field. If so, it is an enterprise customized machine. It is recommended to consult the mobile phone issuing company; if not, please contact manual customer service, we will serve you wholeheartedly~

2. It prompts "This application does not meet the standards for listing, and download services are not available for the time being." The installation button is gray: the platform has detected that there is a problem with this software. In order to ensure the security and use experience of your mobile phone, The download service of this software is not currently available. We have given feedback to the software side for optimization, and will provide download services as soon as possible after the optimization is completed.

3. Prompt that the application is incompatible or does not support downloading: It means that there are some problems with the application and it is not suitable for your mobile phone model/system. If you compare it with other mobile phones and cannot install it, it is classified as The installation package is abnormal. It is recommended that you download other versions through "Wandoujia" APP, "App Store" APP and other channels to try to install it. If you can't install it on your own mobile phone, it may be that this application is incompatible with the mobile phone system. It is recommended that you back up your data. , go to the service center for processing.

4. WeChat cannot be installed on Android models below 5.0.

If there are no abnormal prompts, try the following methods, I hope they can help you:

1. It may be a network abnormality. It is recommended that you try to change the Wi-Fi or switch the data network and try again. .

2. The phone memory may be full. It is recommended to clean up the phone’s junk and keep enough space in the memory.

3. Please delete the download task, re-download and install the software in the "Software Store" APP and try again; if it still doesn't work, you can long press the "Software Store" APP icon on the desktop and enter "Application Details ( Information) > Storage Usage > Clear Data" or "App Details (Information) > ":" in the upper right corner > Uninstall Updates" and try again.

4. If compared with other mobile phones and cannot be installed, the installation package is abnormal. You can try to download other versions through "Browser" APP, "Wandoujia" APP and other channels to try to install; if only If you cannot install it on your mobile phone, it may be that this application is incompatible with the mobile phone system. It is recommended that you back up your data and go to the service center for testing.

5. Please confirm whether your phone has obtained ROOT and other permissions to change the stability of the phone system. If so, please back up the data and go to the OPPO official service center to flash the phone before trying to install it.

If the above methods are of limited help to you, please bring your mobile phone and relevant purchase receipt to the OPPO official service center, and our professional engineers will test the mobile phone for you.

If you did not download the software in the "Software Store" APP that comes with the OPPO phone and cannot install it after the download is completed, you can try the following methods:

1. Enter the phone settings. Directly search for "external source applications" or "install unknown applications" in the search bar at the top. Which application is allowed to install software, turn on the switch of the corresponding application.

2. The network may be abnormal. It is recommended that you try to change the Wi-Fi or switch the data network and download again.

3. There may be insufficient storage space. It is recommended that you clear the junk on your phone, free up space and try again.

4. If the application directly prompts that the application is incompatible or does not support downloading, it means that the application has some problems and is not suitable for your mobile phone model/system.

5. It is recommended that you try to download the APP from the official channel of "Software Store".

If the above methods are of limited help to you, please bring your mobile phone and relevant purchase receipt to the OPPO official service center, and our professional engineers will test the mobile phone for you.