Her name is Tian Li, a woman with textured, slightly permed short hair, who speaks like beans from a bamboo tube, and a smile that often hangs at the corner of her mouth.

She works as a sales manager at the Chengguan Branch of Xiangning Rural Commercial Bank, and I work as a secretarial worker at the office of Xiangning Rural Commercial Bank. Logically speaking, she and I live in the same "blue sky" in Xiangning and work in the same unit, so we should be very familiar with each other. But in fact, we are not familiar with each other and only know each other. This is mainly due to the difference in the nature of the work. She was on the front line at the counter, dealing with customers and busy with business; while I was at the office, writing and writing, and busy with daily chores. I only met once in a while during meetings, trainings, going to the countryside, or organizing activities at the head office. Sometimes I would say hello with a smile, sometimes I would pass by, and brief greetings would be omitted.

When I first saw the name "Tian Li", her image came to mind. Is this the outspoken Tian Li? He immediately smiled and thought, if it wasn't her, then who could it be, because there was only one sales manager named "Tian Li" in the whole bank.

一

Tian Li, whose zodiac sign is Rooster, was born in 1981. She is an authentic Xiangning native and was born into an ordinary family of county residents.

Her mother is a primary school teacher, and her father does not have a regular job and relies on small businesses to support the family. Her family background, in our small county, which is famous for coal and has produced many coal bosses, is naturally extremely ordinary, and may even be a bit difficult. But for her, this kind of family life directly produced the motivation for her struggle. She said with a smile: "Since I was a child, I have known that it is not easy for parents. Some things have to be done by yourself. Whether it is study or work, you must do your best. Not to mention being a daughter who makes your parents proud, at least Be a daughter who makes your parents feel at ease."

Just as she said.

From elementary school to high school, she had a smooth journey and had no particularly disappointing experiences. After graduating from high school, he was successfully admitted to Datong Higher Education College to study computer science. Later, in July 2003, she achieved success and graduated successfully.

When I learned that her major was computer science, I had this question in my mind. This "computer" major has nothing to do with the financial industry. How did she enter Xiangning Rural Commercial Bank and engage in this career dealing with money?

When talking about this topic, a blush appeared on her fair face.

"Perhaps it was a coincidence. A few months after graduating from college at the age of 23, I couldn't find a job for a while, and I felt very disappointed. Regarding my job, my mother has been a primary school teacher all her life. I especially want my daughter to inherit the 'mantle'. It is said that it is safe for a girl to be a teacher. However, my major is not a teacher education major, and I am not qualified to participate in the competition for recruiting teachers in the county. Therefore, I am not qualified to be a teacher, as my mother said. I wish."

She paused and then said, "It was also a time when I was confused and depressed. Think about it, it's really uncomfortable to go to college for four years and have no job after graduation. It feels so bad. I especially feel ashamed of my parents, who worked so hard to get me out of college, but still let them worry about my work."

"During that time, I desperately collected all kinds of recruitment information. It may be an opportunity, or it may be a coincidence. One day I was at my second aunt's house, watching TV and doing housework, and suddenly found the recruitment notice for employees of Shanxi Rural Credit Cooperative. I immediately opened my eyes and looked carefully, and found that there was no such job. Although I could apply for the exam due to professional restrictions, I felt that this was a good opportunity that fell from the sky.”

“Although I didn’t know the specific business of the credit union at that time, my parents transferred money to me from the credit union when I was in school. To make money, I have entered several credit unions in the county many times and handled business as a customer. The overall feeling is that it is a pretty good unit, especially the female staff behind the counter, who are wearing uniforms in blue uniforms and have The silk scarves reflect their youthful faces and are very beautiful. It is also a good choice to have such a job."

"I think so.

With the mentality of giving it a try, I went to the human resources department of the Xiangning County Credit Union at that time, carefully checked the recruitment content, followed the registration procedures, and successfully registered. Later, after passing the written examination and interview, I became a Xinhe employee as I wished. " At this point, she smiled.

Regarding the exam, she said it was very simple.

But I think that in those years, thousands of college students across the province applied for credit unions. Inside, it is by no means an easy thing to "get what she wants" and pass smoothly. No matter how good she is or how smart she is, after all, her computer major and finance are not compatible, so there is no need to ask any more questions. During that time, her desire for work and self-transcendence should be truly reflected in her "study" all night long.

After a brief period of confusion, she once again achieved success through her own efforts. The parents were relieved that their daughter had a job and had a "job" that was the envy of her peers. I think the good news at that moment was not only for Tian Li, but also for her family. This is encouraging news.

Naturally, she cherishes this hard-won job; she naturally cherishes the "family" that welcomes her with open arms. Extremely grateful.

Two

In November 2003, the beginning of winter came.

Tian Li, 23, was wearing a brand new blue Western-style dress. Wearing a uniform, she walked into the business hall of the Chengguan Branch of Xiangning Rural Commercial Bank, the predecessor of Chengguan Credit Union, and became a trainee teller, officially becoming a "Xinhe Person". Of course, she loves beauty, so she wears the red, white and blue stripes. The silk scarf she saw was neatly gathered on her chest, and she wanted to give herself a good mood.

Counting on her fingers, it has been 10 years.

10. Over the years, she has transformed from an enthusiastic and lively college student to a qualified Xinhe employee and an excellent sales manager. In life, she has also changed roles and entered the palace of marriage, becoming a wife and mother. Everything fell into place like that.

On Saturday, November 9, 2013, I arrived at the Chengguan Branch of Xiangning Rural Commercial Bank:

Entered the business hall at 7:25 in the morning. I saw that Tian Li and several employees had already started cleaning the counter glass in the business room. First, she wiped a large area, and then wiped it little by little, carefully and seriously, without paying attention. When she turned around to change the water, she accidentally saw me and smiled sheepishly. At 7:45, Tian Li and her colleagues started their morning meeting. Emphasis on several details of yesterday's counter business, and then organizational learning. What I learned is that "staff are not allowed to handle matters on behalf of customers" in the punishment measures for counter business violations: they are not allowed to handle various account opening, change and cancellation procedures on behalf of customers. ; You are not allowed to sign, set (reset, enter) passwords on behalf of customers; you are not allowed to handle deposits, loan withdrawals, bank acceptance drafts, discounts, cashier's checks, bank cards, buying and selling financial products, etc. on behalf of customers... Finally, Tian Li is like this He said that we are engaged in the most basic counter business of our rural commercial bank. Compliance is the foundation, efficiency is the prerequisite, and customer satisfaction is the foundation. To achieve these, we must pay attention to details and pay attention to every detail. Okay, let’s break up the meeting and go to the counter!

I noticed that it was exactly 7:59. By 8:00 sharp, all three counters in the business room were fully open for business, and Tian Li was sitting there with a smile.

……

At 9:30, a woman in her 50s handled the withdrawal business for her subsistence allowance card. What was supposed to be a simple business ran into trouble. What happened was this: This woman entered the wrong password twice in a row when withdrawing money. The teller smiled and reminded her: "Auntie, you can only enter the password three times at most. If you enter the password incorrectly three times, the card will be automatically locked." When the aunt heard this, she was sweating profusely and said that I had written a small piece of paper. But I forgot where I put it and can’t remember what to do.

At this time, Tian Li walked out of the counter, came to the customer's side, and said, Auntie, don't worry, there are so many people waiting to do business, how about we go to the lounge and I will help you think.

In the lounge, Tian Li poured a glass of water for the customer and said, "Auntie, let's slowly think about whether it is the last six digits of the ID card." The customer shook his head repeatedly: No, no. "Think carefully about whether it's six zeros." The customer still shook his head. "Is that your birthday?" The customer didn't say anything. He paused and said, "Daughter, I remembered it. It's my son's birthday. My son was born on March 5, 1981. The password I set is "810305". I remembered, thank you, daughter." The customer took the money happily, and Tian Li sent it outside the business hall with a smile.

When she returned to the business office and saw that I was still there, Tian Li said, this is what happens every day. Our customer groups are farmers, merchants and urban residents. What tests us is to be careful, patient, and smile. Only in this way can customers trust us.

……

At 12 noon, it’s time to eat. But because there were many customers, Tian Li stayed at her post. It was not until 1 o'clock that there were fewer customers, so she went out and ate a bowl of noodles in a hurry. I looked at the time and saw that the meal only took 10 minutes.

I said, "It's Saturday, it's noon again, there are few customers, why are we in such a hurry?" She smiled and said, "The sales manager's responsibility is to supervise, authorize and serve. Leave In a short while, there might be a customer doing business. It would be bad to waste the customer’s time because of ourselves.”

It would be 1:20 in the afternoon, and a teller would be doing banking business for the customer. When going through the process of reporting the loss of the card password, I scratched my head and asked Tian Li for help. Tian Li rushed over immediately, explained the processing procedures, and guided the teller step by step.

At around 4 o’clock in the afternoon, when I was planning to leave, another “troublesome thing” stopped me:

A middle-aged man in his 40s , hurried to the business office and took out an 8,000 yuan time deposit certificate. I noticed that this deposit certificate was deposited on August 5th. It was said that her father was hospitalized in Linfen and was in a hurry for money, so he wanted to withdraw the time deposit certificate in his wife's name in advance. When the teller stood up and explained to him with a smile, "To withdraw the time deposit certificate in advance, you must have the ID card of yourself and you as the agent." The man slapped the deposit certificate on the counter and said, "Deposit money. It’s for emergencies. Now I’m in a hurry for money. My wife is not in Xiangning and I can’t get the money if I can’t get my ID card.”

I don’t know when Tian Li was standing behind the customer. , she said: "Don't worry, how about this? The old man is seriously ill and cannot delay. We will collect 8,000 yuan for you first. You can use it first. When you have time, you and your wife can come and withdraw the money, okay?" ?" The customer was stunned for a moment and was obviously a little excited. He said, "If you believe me, I will put the deposit certificate in front of you as collateral. Thank you." Tian Li said with a smile, "Let's do it this way. It's important for the elderly to see a doctor. ."

Afterwards, I asked Tian Li if you could trust him and lend him the money. She said: "We deal with customers every day, and sometimes we have to deal with special matters. Only in this way can we win the trust of customers."

The hour hand points to 5:40, and we are about to get off work.

Tian Li was busy counting cash with three tellers at the counter. At this time, another "unexpected" thing happened. When Tian Li was counting a teller's cash trunk, she found that 1,400 yuan was missing. The teller was so anxious that he almost cried. Tian Li comforted her while blending her business subpoenas and statements one by one, and found no abnormalities. So where did the mistake come from? Tian Li held up her cheeks, pondered for a moment, and immediately said, "After completing the deposit procedures, did you hand the money to the customer along with the passbook?" Then, after reviewing the surveillance video, the problem appeared exactly here. Naturally, it took a lot of trouble to contact the customer. Fortunately, it was an old customer and the money was sent quickly.

Tian Li breathed a long sigh of relief. After counting the cash of the other two tellers one by one, and after there are no errors, they put it into the cash box one by one and lock it for both people. After finishing, I closed the doors and windows together with the tellers, cleaned up, and finally activated the fortification button and closed the linkage door.

When I walked out of the business office, I clearly felt that Tian Li was a little tired.

At this time, her cell phone rang. It was from her 7-year-old daughter, saying, Mom, come back quickly and help me with my homework...

Watching her reply As my family left, I thought, there are so many "troublesome things" in this day, how many "troublesome things" should there be in this month, this year, this decade.

三

In life, Tian Li, like other women, loves beauty.

She likes to go shopping and buy clothes. She will pay attention to whatever is popular throughout the year. However, due to the nature of her work and the rigid requirements for uniform dress and appearance, she, who loves beauty, does not have a lot of time to go shopping. Even if she finally takes the time to buy her favorite clothes in her busy schedule, she always puts them on the shelf and neatly puts them away. Hanging in the closet, there are not many opportunities to wear it in a year. Suddenly it occurred to me that her textured, slightly permed short hair must not only look good, but could it also be related to her busy work schedule? After all, short hair is neat and easy to style and can save a lot of time...

She is busy, but she seems to enjoy being busy.

From the beginning as a trainee teller, to a savings teller who has been working there for 7 years, and now as a sales manager who has been working there for three years.

She said: "At the beginning, I was not familiar with Xinhe's work, not proficient in the business, and the efficiency of handling business was low, and I often made mistakes. There were often customers who 'picked on' me and thought I was too slow. , I often held back tears of grievance, but I didn’t give in. I worked hard and studied hard, always thinking that one day, I would handle business quickly and efficiently and serve customers well like an old employee. , becoming a savings teller, I feel that business operations are only the basics. To be a good teller, you must have a sense of responsibility and love, and you must learn to put yourself in the customer's shoes. It's not easy to get here step by step. " Speaking of this, she smiled again, so bright and sunny.

Talking about her smile, she said: "Actually, I didn't like to laugh at first. I prefer tranquility and contemplation. You also know that I am outspoken and don't pretend to be anything. It's just that I am in a bustling business. In the workplace, when facing customers, no matter how much grievances we feel or how upset we are, we must smile to face customers. This is our professional requirement. Smiling should not only be professional and polite, but also be sincere and sincere. Laughter."

She went on to say: "Work is the foundation of a person's life. Without work, one's own value will not be revealed. When you see the business figures through your own busyness and your own services, When I see the smiling faces of my customers, I feel that I have contributed to it and that my value is in it. Those achievements also embody my hard work and sweat.”

I know that Chengguan where she is located. The branch has two branches and a total of more than 30 employees. It is the branch with the largest business scale and the largest number of employees in the whole bank. It has a large customer flow and a heavy task of attracting deposits. As soon as she joined the job, she entered a business outlet that had relatively high quality requirements for its employees, and there was no room for negotiation. For her, she also likes such an environment in her heart.

Ten years of winter and summer have witnessed her growth.

Well done to Tian Li, who has not only become an expert in business operations, but is also equally good at attracting and attracting deposits. She told me that she uses her breaks to visit customers at their homes and serve them attentively. Thanks to the trust of customers, I have a personal savings balance of 11 million yuan. She also told me that most of the 11 million yuan were small deposits of less than 1 million yuan, and there were probably more than 200 households.

I asked her how she handles the relationship between work and life, and between work and family when she is so busy.

She smiled sheepishly.

"I am a very contented person. My boss and colleagues are good to me at work, and they are also good to me at home. My daughter is also very smart and cute. When I come home every day, my child seems to be my distraction. I held my daughter in my arms, talked to her, listened to her talk about school, watched her new dance, and listened to her new singing. The fatigue of the day just disappeared and I didn’t find anything difficult to deal with. That means being attentive to your work, your husband, and your children." She answered my question this way.

As long as you are "intensive" in this world, there is nothing you can't do, and there is nothing you can't do well. No wonder she stood out from more than 300 employees in the bank and became an "impressive person of trust"; no wonder she gained the trust of customers and achieved higher retention figures year after year; no wonder she was highly praised by her leaders and colleagues, winning awards year after year. Excellent account manager; no wonder, she has a happy family.

People often say that a thirty-year-old working woman is like a bouquet of peonies in full bloom, fragrant yet elegant, euphemistic yet grand. 32-year-old Tian Li, through 10 years of experience, has revealed her fragrance with a smile, being peaceful yet rational, open-minded yet persistent. This is the best feedback for work and family. .

Well done Tian Li!