The term "related services" as mentioned in these Measures refers to providing third-party trading platforms, publicity and promotion, credit evaluation, payment and settlement, logistics, express delivery, network access, server hosting, virtual space rental, website design and production and other for-profit services for online commodity trading. Article 4 Online commodity trading and related services shall follow the principles of voluntariness, fairness, honesty and credibility, and abide by business ethics, public order and good customs. Article 5 Encourage and support network commodity operators and related service operators to innovate their business models, improve their service level and promote the development of network economy. Article 6 Encourage and support online commodity operators and related service operators to set up trade organizations and trade conventions, promote trade credit construction, strengthen trade self-discipline and promote the development of trade norms. Chapter II Obligations of Online Commodity Operators and Related Service Operators Section 1 General Provisions Article 7 Operators engaged in online commodity trading and related services shall go through industrial and commercial registration according to law.
A natural person engaged in online commodity trading shall conduct business activities through a third-party trading platform, and submit his real identity information such as his name, address, valid identity certificate and effective contact information to the third-party trading platform. Those who meet the registration conditions shall go through industrial and commercial registration according to law.
Operators engaged in online commodity trading and related services shall obtain relevant licenses in accordance with laws, administrative regulations or the State Council decisions. Article 8 A legal person, other economic organization or individual industrial and commercial household registered in the administrative department for industry and commerce, who engages in online commodity trading and related services, shall disclose the information published in the business license or the electronic link logo of the business license in a prominent position on the homepage of its website or the main page engaged in business activities. Article 9 Commodities or services traded online shall comply with the provisions of laws, regulations and rules. Operators are not allowed to trade goods or services prohibited by laws and regulations on the Internet. Article 10 When selling goods or providing services to consumers, online commodity operators shall abide by the provisions of the Consumer Protection Law, the Product Quality Law and other laws, regulations and rules, and shall not harm the legitimate rights and interests of consumers. Article 11 When selling goods or providing services to consumers, online commodity operators shall provide consumers with information such as business address, contact information, quantity and quality of goods or services, price or expenses, time limit and method of performance, payment form, return and exchange method, safety precautions and risk warning, after-sales service and civil liability. Take security measures to ensure the safety and reliability of transactions and provide goods or services as promised. Article 12 When selling goods or providing services, online commodity operators shall ensure the integrity of the goods or services, and shall not reasonably split the goods or services, determine the minimum consumption standard or charge unreasonable fees separately. Thirteenth online commodity operators selling goods or providing services, should be in accordance with the relevant provisions of the state or business practices to consumers to issue invoices and other purchase vouchers or service documents; With the consent of consumers, it can be published in electronic form. Electronic purchase vouchers or service vouchers can be used as the basis for handling consumer complaints.
When consumers ask for service documents such as shopping vouchers or invoices, online commodity operators must issue them. Article 14 The information of goods or services provided by online commodity operators and relevant service operators shall be true and accurate, and there shall be no false propaganda or false representation. Article 15 When selling goods or providing services, online commodity operators and related service operators shall abide by the provisions of the Trademark Law, the Provisions on the Administration of Enterprise Name Registration and other laws, regulations and rules, and shall not infringe upon the rights of others such as the exclusive right to use a registered trademark and the right to name an enterprise. Article 16 When online commodity operators sell commodities, consumers have the right to return them without reason within seven days from the date of receipt, except for the following commodities:
(1) ordered by consumers;
(2) Fresh and perishable;
(3) Digital commodities such as audio-visual products and computer software downloaded or unpacked by consumers online;
(4) newspaper delivery.
In addition to the goods listed in the preceding paragraph, other goods that are not suitable for unreasonable return according to the nature of the goods and confirmed by consumers at the time of purchase.
The goods returned by consumers shall be in good condition. Online commodity operators shall refund the price paid by consumers within seven days from the date of receiving the return. The return freight is borne by the consumer; If there are other agreements between online commodity operators and consumers, such agreements shall prevail.