Preparation, demonstration, practice, follow-up assessment.

Four steps of training

1. Preparation

1. Review the waiter workstation training assessment card

2. Check the required materials (VCD, training assessment card, trainer guidance, product quality comparison chart, equipment, etc.)

3. Keep the training area clean and tidy

4. Think carefully about the key points that should be paid attention to during training and Prepare examples of "customer craziness" that you have done in the past three months that are related to the upcoming training workstation

5. Practice the correct procedures on your own as needed

6 , Guide the trainees to maintain a happy and comfortable mood and be willing to learn

7. Introduction to the workstation

A. Let the trainees understand the importance of the workstation

B. Introduce the workstation location, equipment, raw materials and the location of forms

2. Demonstration instructions

1. Explain the training process for learning this workstation

2. Play the VCD and use "pause" to explain the key points

3. Use the training assessment card to review together; discuss each item, use the trainer's guidance to emphasize the key points and answer questions

4 , Emphasize the importance of life safety

5. Emphasize the importance of cleaning, disinfection and hand cleaning

6. Show an attitude of caring and maintenance for the machinery and equipment, and explain the care and use of the equipment. importance

7. Demonstrate correct procedures, use training assessment cards, one step at a time, and explain the reason for the action

8. Encourage questions and explain clearly

9. Demonstration skills:

A. Focus the other person’s attention

B. Look at the other person when speaking, and the tone and expression should be sincere and friendly to make the other person feel at ease

C. Speak clearly

D. Use the procedure of asking the other party to repeat the work to ensure that the other party truly understands the content

10. Share what you have done in the past three months Examples of "crazy for customers" related to the training workstation

3. Practice

1. Let the trainee do it by himself, with the trainer providing guidance

2. Observe whether the trainee follows all cleaning, disinfection and safety procedures

3. Observe the "customer-crazy" behavior displayed by the trainee during the practice operation, and prepare Provide feedback at the end of the exercise

4. Appreciate and encourage good performance

5. If errors are found, correct them immediately and demonstrate specific steps again if necessary

6. Emphasize the key points of the operation by asking questions

7. Let the other party continue to practice, gradually reduce the guidance, and guide all steps and procedures to correctly connect the positions

8. The trainer will ask the trainer at the end of each day's practice , ask the trainee to tell you what behaviors can be done at the workstation being trained to embody "crazy for customers", and share the behaviors observed during the practice with the trainee. < /p>

2. During the training appraisal, use the training assessment card to step by step check the operating procedures of the person being appraised, and determine whether all steps are 100% in compliance with the standards

3. If there are any errors, give Guidance, if necessary, repeat demonstration instructions or guidance on practice steps

4. After the program verification is completed, verbally ask at least 5 related questions, such as shelf life, temperature setting, cleaning and disinfection, personal safety, etc. question to confirm that the other party has a correct understanding

5. After confirming the 100% standard of the operation process, you should sign in the "Training Verification" column on the "Work Section Training Tracking Assessment Card"

6. "Crazy for customers" behavior test

A. Test whether the trainee shows "crazy for customers" behavior during the operation, and give affirmation to the displayed behavior

B. Ask the trainee to tell you what "crazy for customers" behavior he can do at the workstation being trained?

7. Positive recognition should be given to the trainee’s progress and success during the process

8. Encourage the trainee to read training assessment cards and other information frequently to continuously maintain standards. Operation

Extended information

KFC, full name Kentucky Fried Chicken (Kentucky Fried Chicken), is one of the American multinational restaurant chains and the world's second largest fast food and largest fried chicken chain. The company, founded by founder Colonel Harland Sanders in 1952, mainly sells high-calorie fast food such as fried chicken, burgers, French fries, rice bowls, egg tarts, and soda.

KFC’s story source:

In every corner of the world, in every city in China, we often see an old man’s smiling face and gray beard, and it will always be this Dressing up is this smile, which is probably the most famous and expensive smile in the world, because this amiable old man is the sign and logo of the famous fast food chain "KFC" - Colonel Harlan Sanders, and of course this famous brand the creator of.

The fried chicken we ate at KFC today was invented by Sanders. From the original street shop to today's food empire, Sanders has gone through a bumpy entrepreneurial road.

Harland Sanders was born on September 9, 1890, in a farm near Henryville, Indiana, USA. The family is not very wealthy, but they are still doing well. However, when he was 6 years old, his father passed away, leaving his mother and three children to live a difficult life.

In order to make a living, my mother had to take on many jobs outside. She had to go to the food factory to peel potatoes during the day, and continued to sew clothes for others at night. Naturally, she had no time to take care of the young children. Sanders was the eldest , he shouldered the heavy responsibility of taking care of his younger siblings and sharing the worries of his mother. During the day, his mother was not at home, so little Sanders had to cook by himself. One year later, he learned to cook 20 dishes and became a well-known cooking expert.

When he was 12 years old, his mother remarried, but the relationship between Sanders and his stepfather was not very good. He didn't want to study anymore until he was in the sixth grade. The atmosphere at home was extremely depressing, and Sanders Decided to go to work and change the environment again. He came to work on a farm in Greenwood. Although it was hard work, he could still maintain his personal food and clothing.

Since then, he has changed countless kinds of jobs. He has tried all kinds of jobs. He has worked as a painter, a firefighter, sold insurance, and served as a soldier for a while. Later, he also had to take a correspondence course. His law degree allowed him to serve for a time as Sheriff in Little Rock, Arkansas.

When he was 40 years old, Sanders came to Kentucky and opened a Kebin gas station. Because there were many customers coming and going to refuel, and seeing the hungry faces of these people who had traveled long distances, Sanders I had an idea, why don’t I make some food to satisfy the guests’ requirements? Moreover, his craftsmanship is already good, and his wife and children often praise him. As soon as he thought of it, he cooked some daily meals in the small kitchen of the gas station to attract customers.

During this period, Sanders launched its own specialty food, which was the prototype of the later world-famous KFC fried chicken. Due to its delicious and unique taste, fried chicken soon became warmly welcomed. Customers praised the restaurant, and some even came not to refuel, but to eat the fried chicken from Kebin Gas Station.

When Sanders first started doing this, it was to expand the business of his gas station, but instead the reputation of fried chicken exceeded the gas station. Due to the increasing number of customers, the gas station could no longer accommodate it. , Sanders opened a Sanders restaurant across the road, specializing in his specialty-fried chicken.

In order to ensure quality, Sanders put on an apron to cook and fry by himself, and invested in expanding a large restaurant that can accommodate 142 people. In doing so, he created a rudimentary market for fried chicken. In the following years, while running the business, he studied the special ingredients for fried chicken (including 11 kinds of herbs and spices), so that the skin of the fried chicken formed a thin, almost unbaked shell, making the chicken moist and delicious. Today, this ingredient formula is still in use, but the number of seasonings has increased to 40. And this is KFC's most important secret weapon, just like Coca-Cola's formula.

Baidu Encyclopedia: KFC