1. If the user's account is frozen, there will generally be a freezing period. At this time, click "Help Center" to solve the problem through customer service;

2. Then click directly on the online consultation, as shown below:

3. The user can leave a message and inquire about how to unlock the account ;

Extended information:

Reasons for blued account being locked:

1. Exposing indecent photos (including but not limited to) in avatars, photo albums or updates Exposed or semi-exposed sexual organs, exposed or semi-exposed buttocks, etc.);

2. Upload pictures involving other people’s information in avatars, photo albums or updates (including but not limited to: screenshots of other users’ Blued profile pages, private Chat screenshots, screenshots of other users’ updates, etc.);

3. Use unauthorized personal information of others on public platforms such as avatars, photo albums, nicknames, signatures or updates (including but not limited to: other User’s personal photos, own or other people’s phone numbers, home or office addresses, job positions, etc.);

4. Post any content or suspected content on public platforms such as avatars, photo albums, nicknames, signatures or updates Text and pictures of advertisements;

5. Use words containing indecent and pornographic content in nicknames, signatures or updates (including but not limited to: SM, MB, master-slave, hook-up, etc. containing sexual, sexual content Behavior, sexual organs, sexual transactions, explicit or implicit words, etc.);

6. Post any text or pictures that contain or are suspected of advertising in updates, private chats or group chats;

7. Scraping the screen in dynamic comments (including but not limited to: advertising, asking for likes, asking for blessings, etc.);

8. Other behaviors that disrupt normal order or harm the interests of Blued.