After the CCB silver shield is inserted, the logo of CCB should be displayed in the lower right corner of the computer. Start → Process → E-Road Escort Online Banking Security Component of CCB → Online Banking Shield Management Tool → Online Banking Shield Management Tool of CCB. Check whether your online banking shield is normal first: Start → Procedures → E-Road Escort Online Banking Security Component of China Construction Bank → Online Banking Security Detection Tool → Security Detection Tool. There is something wrong with the computer settings, and you will be reminded to fix it with one click. Check whether your Internet Shield certificate needs to be updated: Start → Program → E-Road Escort Internet Banking Security Component of China Construction Bank → Internet Shield Certificate Update Tool → Internet Shield Certificate Update Tool. If it still doesn't work, try to change the browser, preferably IE browser, and change the security settings. If not, restart the computer. Or try another computer. If it doesn't work in the end, there should be something wrong with the silver shield. Bring your ID card, bank card and online banking shield to the CCB counter where online banking is opened.