1. If the buyer has applied for a refund/the transaction is successful and the buyer has applied for after-sales service, but both parties fail to reach an agreement through negotiation, and the seller refuses the refund agreement, click to ask Taobao to intervene (the virtual goods must be refunded at the same time for 3 days to meet the conditions).

2. After the buyer applies for "requiring Taobao to intervene" according to the above operation, the system will give the buyer and the seller a three-day proof period, and Taobao will review the proof after the proof is completed. (If the buyer needs proof, it will give the seller 24 hours after the proof is completed. If it still cannot be solved, Taobao will review the proof).

Extended data

I. Pre-sale consultation reception:

1. Respond to customer information enthusiastically, timely and professionally through Taobao Want Want and other customer service platforms or telephones, answer questions about services or commodities, and reach a pleasant transaction between the two parties;

2. According to the knowledge of intelligent equipment information and product information, recommend to customers and provide one-stop booking service for customers;

3. Cooperate with the planning and operation of store-related marketing activities.

Second, the sales order processing:

Assist in handling daily store channel orders, confirm orders in time and complete delivery after customers place orders.

Third, after-sales maintenance service:

Handle regular returns and refunds, solve customer complaints and dissatisfaction, follow up and deal with bad reviews in Taobao, follow up after-sales visits, and maintain the reputation of the store.