1. report: the insurance company shall be notified immediately after the accident, and the insurance company shall put on record the time, place, policy number, license plate number and accident occurrence.

2. survey and loss determination: the insurance company determines the authenticity of the insurance accident and the loss amount of the accident, and provides customers with guidance on claims settlement.

3. preparation: receiving the claim information provided by customers.

4. examination and approval: the insurance company will examine the relevant claim materials and the amount of compensation.

5. Indemnity: payment of indemnity, usually by transfer.

Information provided for claim settlement:

1. The following information shall be provided if there is no casualty accident:

1. Claim application (the private party shall sign the signature of the insured; The unit must affix the official seal to the signature of the insured)

2. traffic accident responsibility confirmation and Mediation (casualty accident) or Quick Handling of Road Traffic Accidents or Public Security Acceptance Certificate or Minor Accident Survey Report

3. Survey records (obtained from insurance surveyors), no responsibility and no survey records.

4. The insurance company's valuation sheet or damage assessment sheet (including material damage) (obtained from the insurance company's surveyors)

5. The one-sided liability accident provides its own vehicle repair invoice

6. Both parties provide the vehicle repair invoice for the accident. (repair invoice or receipt shall be provided for material damage)

7. Copy of driver's license (positive and negative license) valid for the accident driver's annual examination (A or B brand and driver's annual examination receipt shall be provided for the accident)

8. Copy of driver's license (positive and negative license) valid for the accident vehicle

9. Copy of insurance policy or approval form

1. Copy of the insured's identity card. (information may be kept by the insurance company)

2. The following information shall be provided in case of personal injury accidents:

1. The original receipt of the injured person's medical expenses and the detailed list of hospitalization drugs, and the medical inspection report shall be provided if there is a medical inspection receipt.

2. economic compensation voucher (signed by both parties and fingerprinted by the attacker if the amount involved) and burial expenses stamped by the traffic police (or the court)

3. original outpatient medical record and diagnosis certificate, and copy of the injured person's ID card

4. hospitalization certificate or discharge summary, sick leave form, nursing, transfer and purchased materials certificate (all of which must be stamped by the hospital) < B. Copies of the parents, children, brothers, sisters and registered permanent residence of the deceased stamped with the traffic police seal

Supplement 3. Casualty expenses of the injured-proof of employment and salary (or tax payment certificate) stamped by the unit where the injured belongs

Note 1: fire identification report issued by the fire department should be provided for burning the car;

note 2: a statement should be made in the newspaper for robbery cases;

note 3: some insurance companies need the insured to bring the original of the above information to their insurance companies.