1. The customer has telephone or face-to-face communication with the service consultant of the BMW 4s store to determine the maintenance items, time, price and other information, and make an appointment to pick up the car.

2. At the agreed time of car pick-up, the customer will hand over the car and keys to the service consultant of BMW 4S shop, and provide his own identification and relevant documents of the car (such as driving license and vehicle insurance policy, etc.).

3. The service consultant of the BMW 4s shop will inspect the vehicle, confirm the condition and damage of the vehicle, and check the maintenance plan, price and other information with the customer.

4. The customer signs the Maintenance Order and pays the maintenance fee according to the maintenance plan and price.

5. The service consultant of BMW 4s store records the vehicle handover information on the Maintenance Work Order, including the time of picking up the vehicle, customer information, vehicle status, etc.

6. The service consultant of BMW 4s Store will return the Maintenance Work Sheet, keys and other related documents to the customer to complete the handover procedures.