(1) Carry out maintenance in strict accordance with the maintenance procedures and operating procedures to ensure maintenance.

(2) Strictly control the quality of accessories and put an end to the use of fake and inferior accessories.

(3) The service hotline is manned for 24 hours and responds within 24 hours. Maintenance personnel and front desk do not rest on holidays, Saturdays and Sundays to ensure that users can be on call for maintenance; Establish a maintenance system; Set up a repair team in time and arrive at the scene for repair at any time.

(4) In terms of fees, strictly implement the maintenance fee standards of the Price Bureau and the company, do not exaggerate faults, and put an end to arbitrary charges.

(5) Remote fault diagnosis, technical fault resolution and postal accessories need to be handled quickly by foreign customers. Foreign customers send their own repairs. We will speed up the troubleshooting of your machine and complete the maintenance on the same day.

(6) All machines maintained by our center are guaranteed for 6 months. During the warranty period, if there are any problems due to the quality of repaired or replaced parts, our center will be responsible for the maintenance.

(7) If the customer has repaired the machine in our center, he can enjoy half-price maintenance treatment with the charge receipt and warranty certificate when he repairs the machine again in our company.

(8) Establish a return visit system: regularly track the machines maintained by our company, the usage and the service quality of our company, investigate the customer satisfaction rate, and establish a customer satisfaction rate questionnaire. Announce our supervision telephone number to customers, and welcome customers and relevant departments to supervise our services.

Panasonic brand introduction:

Matsushita Electric Industrial Co., Ltd. was founded in 19 18, and its founder is Mr. Kōnosuke Matsushita, who is known as the "God of Management". At first, it was a small workshop composed of three people, one of whom was Mr. Jing Zhisui, the founder of Sanyo. After several generations of efforts, it has become a world-famous international comprehensive electronic technology enterprise group, and has carried out business activities in various countries around the world.

Panasonic has carried out enterprise activities in more than 40 countries across regions and societies. Its enterprise activities are not limited to production, but also carry out a variety of businesses, including services and information systems and other solutions. Moreover, product manufacturing and customer-oriented business activities that meet market demand in time are carried out on a global scale.

More importantly, in order to meet the needs of customers from all over the world, the unified regional management organization originally located in Japan was moved to Beijing, Singapore, New Jersey, London and other places to directly carry out marketing activities there.

As a truly international enterprise, Panasonic has always carried out global activities based on customers and made contributions to society.

Panasonic unified the global brand to Panasonic, taking "Better Life, Better World" as the brand slogan, "Dot Network Society" and "Living with the Earth Environment" as the ideals, and continued to make contributions to improving the cultural living standards of people all over the world.

Refer to the above content: Panasonic official website-contact us.