Two recent events have completely changed my view of JD.COM.
1, JD.COM officials refused to sell the product on the grounds that the DS code label on the SSD was damaged, while a customer service staff claimed that it was "instinct" for consumers to check whether the product label was complete after arrival, while another customer service staff claimed that consumers must know every label on the product. Is this a requirement for consumers? Is this in line with the Consumer Protection Law?
2. I bought the medicine from JD.COM drugstore, but after two days, I didn't pass the inspection. I didn't say a word, and I didn't receive a refund.
In contrast, two things happened in Tmall shopping:
1. The goods were broken, so I paid to send them back to the store, and the store asked me to pay the freight for the delivery. I complained to Taobao customer service. As a result, not only was the freight free, but even the delivery freight I paid was returned.
Yesterday, after waiting for the result of JD. COM audit was invalid. I placed an order to buy medicine from Ali Pharmacy. Soon the doctor called for medical treatment and the pharmacist approved it.
I finally understand that even with Liu's initial idealism, dragon slaying will eventually become a dragon, and shops will eventually bully customers. It's just that JD.COM deceives customers and consumers, while Taobao deceives customers and protects consumers.
Because Taobao understands that protecting consumers is the foundation of a platform, only consumers who are willing to spend with confidence can bring more business opportunities and attract more businesses to settle in the platform.
On the other hand, JD.COM is a businessman, the athlete is himself and the referee is himself. The enemy he faces is naturally consumers. At this time, consumers are in a weak position where they are oppressed and have nowhere to complain.