How to improve the level of property management? 1、? People-oriented? Service concept of
Property management is a service industry, and service providers and service providers are human beings. People-oriented? The principle that employees and customers are human beings, we need to straighten out the service process? People? Location, pay attention to all kinds? People? Demand. Only satisfied employees? Satisfied customers? This requires us to pay attention to our employees as we do to our customers. The needs of employees are not only treatment, we can pay more attention to their growth and knowledge. We need to pay attention to and understand the ideological trends and development direction of employees from the beginning of their employment, give them timely help and care, help them grow up in their careers, care about the difficulties they encounter in their work or life, and help them overcome their weaknesses. Employees who have been in the company for more than half a year should also pay attention to their job responsibilities and contents, update or change their job responsibilities and contents as much as possible, so that employees can learn new knowledge, broaden their horizons and stimulate their work enthusiasm and love. ? Respect customers and be kind to customers? Customer satisfaction is the principle of service. When it comes to treating customers, customers are God? Customer-oriented, constantly exceeding the needs and expectations of customers, which is the pursuit of our property managers. The service between property service personnel and customers is the relationship between service and service, and it is equal at the same time? Friends? This relationship should emphasize interaction and clarify the responsibilities and rights of both parties. At the same time, we should clearly tell our customers what we should and should not do. Do something, do something. .
2. Personalized management services
Personalized management service actually contains two meanings: First, apart from routine management, the library exhausts a special service provided by a single owner for the most comprehensive, popular and professional literature resources, such as establishing maintenance records for the owner, independently recording the use of hydropower energy and saving management suggestions, and maintaining the records of electrical appliances such as air conditioners. And make personalized maintenance plan according to customer's requirements and different operating conditions. Second, in addition to conventional services, services that can meet the special needs of the owners can meet the different needs of the owners for the use of the property. Such as: butler service, pet foster care, school-age children pick-up, etc. Meanwhile, a real launch? The first question responsibility system? And a 24-hour customer service hotline, special person to follow up and real-time feedback, including telephone call back and customized network communication. Establish a platform for rapid communication between customers and property service companies, pay attention to the needs of each customer, and establish a customer-oriented operation mode.
3. Standardized management concept
That is to say, every work of property management should have rules to follow and laws to follow, so as to avoid the arbitrariness of work operation caused by human factors. When providing services to customers, we should be clear about their respective responsibilities, rights and benefits, that is, let customers know in advance, and at the same time ensure our service quality, so as to improve work efficiency. Implementing standardized management is the goal of enterprise development and the inevitable law of market economy development. The development of market economy shows more and more clearly that if enterprises want to win in the market competition, the probability of success is getting smaller and smaller only by experience, relationship and personal behavior. Therefore, we must clearly implement and standardize the management concept, follow the market rules, be unrealistic and down-to-earth, standardize and make the service process transparent, establish a comfortable, open and two-way communication channel with Gu, and dare to show our work to customers clearly.
4. Innovative thinking
Market economy originates from the scarcity of resources, and scarcity means competition. How to survive and develop continuously in the fierce competition is a problem faced by every enterprise in the market. In order to develop and gain advantages in market competition, enterprises must use innovative thinking to guide management and constantly explore and innovate.
Always have a sense of crisis and pressure, and correctly understand yourself and your environment; So-called? Doing the right thing is more important than doing things right? , is to correctly handle strategic and tactical issues, everything must have a correct foothold; So-called? Today's method is tomorrow's problem? There is also a problem of innovative thinking. We should pay attention to the development of the situation, constantly adjust our working methods and improve our working procedures according to the changes in the external environment, so as to avoid rigidity. At the same time, we should dare to take on new jobs, take over power from superiors and challenge difficult jobs. Only in this way can we broaden our horizons and have the source of innovative thinking.
5, strengthen technical prevention, promote the application of high-tech products.
When the car drives to the door, the door opens automatically. When the owner walked to the entrance of the building, the corridor door also opened. The electronic screen at the door scrolls to show the weather forecast and special notice that the owner needs to know in the community. Simple corridor human body induction lamp, electronic display screen and face recognition door opening system, like this? Zero interference service? Does it make you feel warm? Nowadays, the shortage of front-line personnel in the property industry has become a common problem in the industry. How to reduce the long-term expenditure cost, training cost and staff turnover cost of human resources, and how to prevent the influence of personality differences in personnel service on service quality, these are what we need to face together. With the popularization of building automation system, it is not out of reach to realize unattended, and it is not out of reach to apply technical defense instead of civil air defense. We need to boldly use technical defense instead of civil air defense in new projects, and use modern high-tech network products and electronic products to improve our management and service quality with its powerful functions.
6. Participate in market competition and mature in the market.
With a good guiding ideology and concept, we need an effective channel to implement it, and it can be transformed into material strength by being concrete in behavior. Property needs to start from both internal and external aspects, internally, improve customer service level and provide customers with just the right service products; Externally, we need to actively participate in market competition, test ourselves through the market, and promote the improvement of property management level. 2 1 century is the era of brand competition and customer service. We need to constantly participate in market competition, learn from each other's strengths, improve our internal management, and improve the overall management quality of the property management center. Focus on customer service, pay attention to customer needs, strive to meet and develop customer needs, provide customers with suitable service products, continuously and steadily improve customer service quality, and shape a good service reputation and corporate image.