ERP and collaboration software are two main application points in the new wave of enterprise informatization with software application as the core. Collaboration software aims to solve the integration of enterprise resources and systems, focusing on the standardization of enterprise management and the improvement of work efficiency. Undoubtedly, collaborative software has a very broad application prospect, but the collaborative software market is not Ma Pingchuan, so it can be said that it is full of variables. So, what are the key factors that determine the success or failure of collaborative software?
1, collaborative software is close to management consulting.
Collaboration software, in essence, is an important means to solve internal management problems and improve internal management level. Therefore, collaborative software is not a simple application software, but an application management software with profound management ideas. Goals determine behavior, and combining the implementation of collaborative software with management consulting is an important prerequisite for collaborative software to have a bright future.
The management thought embodied in the software is the soul of collaboration software, and collaboration software without management thought is passive water. If collaborative software vendors want to develop high-quality collaborative software products, they must have super management consulting ability and can provide customers with powerful process optimization and process reengineering. Injecting advanced management ideas into collaborative software will greatly improve the office efficiency of enterprises and enhance the market competitiveness of software products.
One of the main signs to measure the quality of a set of collaborative software is whether the software has a deep understanding of management and is suitable for the process reengineering of existing enterprises.
2. Software is a service.
In foreign countries, the view that selling software is selling services has been widely recognized, and foreign software manufacturers mainly make profits by charging service fees. In China, it is obviously unrealistic for collaborative software vendors to rely on service fees to survive. But the core of selling software is selling services, which is the inherent essence of collaborative software, but it has not changed. At present, service capability is the "short board" in the cooperative software bucket. In order to survive in the fierce market competition, many enterprises often ignore the cultivation of their own team service quality and the construction of enterprise service ability.
Service ability is mainly reflected in the following aspects:
1) Can you provide enough management consultation for customers?
2) Can you provide customers with effective implementation suggestions?
3) Is the product update speed and upgrade fast?
4) Can you quickly transform many abstract requirements into your own products?
5) Service cycle and quality of service personnel.
When the concept of "software as a service" gradually becomes the spiritual master of the software industry, the "short-sighted behavior" of many collaborative software on the market is doomed to be eliminated. The service of software is equal to the hope of software; Equal to the future market; It is equal to mastering the initiative of the market.
3. The leading technical framework allows you to stay one step ahead.
The system function of software is not only the coat of product, but also the practical application of product. However, the quality of this "coat" depends on its "texture", that is, the technical framework of the product. Whether the technical framework is leading or not directly reflects the comprehensive technical strength of collaborative software vendors. When the business of an enterprise continues to deepen and refine, it is necessary to build a good technical framework for software in order to enrich the functions of products and make products have better and higher development space. The technical architecture of software products is a "basic project" and a guarantee for the upward expansion of software.
The technical architecture of software has a great influence on the security, expansibility, stability and usability of software products. Different technical architectures determine the different positioning and development space of software. With the establishment of technical architecture, the basic fate of software product application and development has taken shape. It can even be said that the leading of technical architecture is the leading of ideas; Refers to leading technology; It means being ahead of the market.
Advanced technology architecture will enable the development company to save cost and time, thus surpassing its competitors. Software with poor technical architecture will be hurt every time new functions are added, and a lot of development power will be invested, which will inevitably tend to be weak in product competition. If you don't go in, someone else will, and the fast fish will eat the slow fish. This is the law of the market. Therefore, whether the software architecture is advanced or not is a question of making fast fish or slow fish.
4. Details determine success or failure
There are thousands of vendors of collaborative software. If you want to stand out among the many vendors of collaborative software and establish a leading position in the industry. We should not only accurately locate the strategic development of enterprise management consulting, service and technical architecture, but also work hard on the details.
On the surface, the functional modules of collaborative software are similar, but the difference lies in the depth of software vendors' exploration of software details. Many users can't really use the software after buying it. The fundamental reason is that the details of collaborative software are not handled in place. Details determine success or failure is not a new slogan in collaborative software, but it is an important factor to determine product quality. A slight flaw or deficiency in the software is enough to put the software you bought on the shelf.
The importance of software details is essentially the degree to which software embodies the granularity of management ideas. If you want to manage some things more carefully, the workload will be several times worse, which is a bit different from similar servers and PCs. On the surface, PC has all the functions of the server, and the price difference is several times. Can a PC be equated with a server? Is that really the case?
There are workflows in collaboration software. Let's take a simple workflow example to see the details of collaborative software:
1) Whether there is a function of customizing forms, not only documents and EXCEL are defined, because forms based on documents cannot be queried by domain;
2) Whether there is a conditional flow in the workflow can determine the next flow according to the conditions specified in the form;
3) Whether there is an agency function, when someone is absent, you can entrust someone else to handle this matter;
4) Whether there is an automatic statistical function, the approved forms can be automatically statistically analyzed;
5) Is there a customized schedule? Most forms in enterprises are timetables, not simple forms like leave forms;
6) Whether different people can see different forms in circulation.
7) The enterprise is large and can be examined and approved according to the post.
8) Can you automatically find someone's superior leader, the superior leader of the superior leader. In this way, a common process can be established for the whole company.
9) Whether overdue approval can be automatically notified and customized.
Each of these small functions looks unremarkable, but if any of them can't be realized, the flow of this process will become very difficult, and even make this process a dead process, or it has no practical significance. The management breakthrough that was originally intended to be achieved through collaborative software turned into a bubble.
The reality is that the domestic mainstream collaboration software can completely realize the above basic functions, and there will never be more than ten models. Therefore, the influence of detail handling on software products is very obvious, and an error of 1% will lead to a failure of 100%.
5. The ability of collaborative software to change on demand.
As mentioned above, collaborative software essentially solves the problem of management, and the problem of management will not remain unchanged. Today is to solve the problem of information sharing, tomorrow is to solve the problem of enterprise process, and the day after tomorrow is to solve the problems of knowledge accumulation, knowledge sharing, performance and task management.
At different stages, different periods, the purpose of enterprise management is different, and the demand for collaboration software is also different. Enterprises don't change collaboration software frequently, so to test whether a set of collaboration software is excellent and competitive in the market depends not only on whether the collaboration software can meet the existing demand, but also on whether it can meet the future demand.
Some of these future needs are foreseeable, such as performance, tasks, processes and CRM, but more future user needs are unpredictable. A good collaborative software system has strong demand adaptability, that is, the software has strong expansibility and can be dynamically adjusted to meet the unknown needs of most users.
The "on-demand adaptability" of collaborative software depends on the depth of thought of software designers and the technical framework of products. The concept of SOA recently promoted by IBM solves the core problem of "on-demand adaptability" of software, and the three-layer magic model architecture of Huatian Power mainly solves the "on-demand adaptability" of collaborative software. "The ability to respond to demands" is the embodiment of a corporate vision. Only by standing higher and seeing farther can we be invincible in the future market competition.
In the market competition of survival of the fittest, it is an inevitable process for the collaborative software market to move from the current chaos to stability and peace. There is no doubt that the product concentration of collaborative software market is close to professional brands, and a large number of software vendors with less comprehensive strength will be ruthlessly eliminated. Huatian electric power collaborative office system has been grinding a sword for five years, and finally the latecomers have come to the fore. Leading in management concept, product research and development, technical architecture, after-sales service, detail handling, etc., Huatian Power will shoulder the heavy responsibility of collaboration and hold high the banner of collaboration to become the main force in the new wave of informationization.
Second, I give the following answers to the question of formulating OA solutions:
After in-depth study of the manufacturing and processing industry, summing up the experience of Wan Hu Net 10 for many years, and combining the international advanced collaborative application management ideas and technologies, the following solutions are put forward:
Building a unified information portal for manufacturing enterprises
Provide a unified platform entrance for internal employees, suppliers, distributors and public users to obtain all kinds of information resources; It can integrate all kinds of system resources in the organization of manufacturing enterprises, and provide daily office, business management, statistical analysis, knowledge management and organizational culture dissemination. We regard the whole industrial chain of manufacturing industry as an electronic organization, and all kinds of management, ordinary employees, upstream and downstream partners and other users in the organization can obtain personalized information and services through this unified entrance. For example, you can customize and extract relevant information for different departments and organizations through a multi-level three-dimensional information portal; Provide raw material information, supplier quotation information and so on. For the purchasing department, sales strategy, product information, etc. within the organization. For sales department, order information, inventory information, etc. Provide product price information for suppliers and technical service information for sales service providers.
With the rapid development of information technology, users need the support of information system in all aspects. However, it is impossible to have a set of software that can solve all business problems and meet the individual needs of all users. Therefore, users will inevitably have information systems for different applications, and the unified information portal built by Wan Hu Collaborative Management Platform is to unify these independent information systems with users, permissions, data and processes through plug-in integration mode.
Realizing knowledge management of internal organization in manufacturing enterprises
Unified and effective management of information scattered in individual hands and isolated in various systems. Through multidimensional association, regardless of the source, structure and storage mode of information, it can be reviewed, edited and analyzed through a unified knowledge management platform, and distributed to external portals and internal portals according to objectives.
Through the collaborative knowledge management platform, all kinds of technical information, marketing information, management information and other empirical knowledge accumulated in all aspects of the organization's daily work are collected, sorted, precipitated, innovated and utilized, and quickly passed on to newcomers and partners. , to ensure that enterprises will not lose the corresponding experience and methods because of the loss of personnel.
Through the integration of powerful workflow platform and knowledge management, all kinds of explicit and tacit knowledge existing in enterprises can be integrated to form a set of streamlined experience and promote the progress of enterprises. For example, how to accurately, quickly and systematically share, transmit and copy the knowledge system existing in an excellent production process has become an important link to rapidly expand production, reduce costs and occupy the market.
Through the control of function access authority, role and data authority by organizational structure, combined with knowledge management system, manufacturing industry can effectively manage the safe storage, sharing and unification of product life cycle data. For example, quality document management can be managed as a module of knowledge management. For the manufacturing industry, product quality is the life of an enterprise, so it is the basis of quality control for the company to establish a quality document management system through a powerful knowledge management system of thousands of households, implement document formulation and approval, and strictly control the process of document issuance and change. However, in the traditional paper operation mode, there will be many loopholes in control.
Creating a Collaborative Management Platform for Manufacturing Enterprises
Collaborative management platform closely integrates all kinds of business systems in users' daily work, realizes the interaction of authority, information and process, realizes the operation coordination within the organization, and improves the process efficiency. The collaborative management platform of ten thousand households realizes the collaborative work across departments, units, personnel and tasks, which is completed under unified planning, unified scheduling and efficient communication. Based on the powerful system workflow engine and user-defined platform tools, a collaborative management platform is created to create a highly collaborative work organization and achieve the same goal.
For example, the original isolated file management system is associated with official document management system, internal process approval, knowledge management and other modules to realize automatic filing of information; At the same time, users can submit a file borrowing application on the collaborative management platform, and the system will automatically send a short message to inform the approver. After approval, you can access the file online.
Establish a communication center for manufacturing enterprises.
The rapid development of information technology provides users with more and more means of communication, and each new tool can greatly improve the communication efficiency between users under certain circumstances. How to give full play to these tools in daily collaborative work and provide the most economical and effective service for users is exactly the problem that communication platform needs to solve.
The collaborative management platform integrates communication tools such as SMS, email, instant messaging, file transfer, audio and video, fax, etc. Enter the communication platform and be called by other functional modules as middleware. When users collaborate on the platform, they can choose the most suitable tools to communicate. Through the selection and integration of information communication platforms, production enterprises will become the core of an industrial chain, forming unimpeded communication and minimizing communication costs.
Integrating information chain to solve "information island"
Usually, production enterprises have their own application programs and databases, such as ERP system, CRM system, CAD system, external website, etc. Some different systems have different server environments. Wan Hu collaborative system can provide a way to make existing applications and databases adapt to the new environment and play a new role. It provides a comprehensive view of computing resources in the enterprise, so that newly added data and resources can work together with the original resources.
Integrating systems and platforms to solve information silos is an important task of modern collaborative office systems. Many information integration technologies are provided by thousands of households, which makes the tedious information integration work simple and feasible.
Third, it is recommended to use the office system of ten thousand households in Beijing, which is not bad, because many government and military offices use this office system, which is more secure and for reference only!
I hope my answer can help you, thank you!