This is not a simple slogan. No matter any time, any place or any problem, the wrong party can only be the manufacturer, and it will never be the customer, no matter whether it seems to be the customer's fault on the surface. It is impossible not to put customers first.

1. There are two principles to treat customers:

Principle 1: the customer is always right;

Principle 2: Even if the customer is wrong, please refer to principle 1.

If customers find us, it must be our responsibility and we can't refuse at any time.

The customer's business is urgent, no matter how small it is.

Service personnel should apologize to customers on behalf of the company to eliminate customer dissatisfaction.

5. The service personnel should complain to the manufacturer on behalf of the customer, timely transmit the information feedback from the customer to the company system and track the results.

6. There is no perfect product, but there is 100% satisfactory service. We should make up for one ten thousandth of possible mistakes in the production process with 100% enthusiasm.

7. Service should play the role of "one top ten, then top the front". Even if the customer is not satisfied with the product, let him enjoy the service beyond expectations.

8. The standard of customer satisfaction is to make customers feel value for money through your service.

9. Every customer is a potential complainant, and every service of every customer should be taken seriously.

10. Service is also a kind of product, which needs special inspection by auditors. The standard of qualification is customer satisfaction.