In order to make the hospital develop better and serve people's health better, the Work Plan of Hospital Logistics Management, combined with its own responsibilities, plans and determines the working ideas, namely, one theme, two innovative activities, three documents, four measures and five tasks, to promote the rapid development of the hospital.
A theme:
Establish the purpose of serving patients and clinical frontline. I am in charge of party affairs and administration, and the departments in charge are the hospital office, the party office, the service department, the general affairs department and the security department, and assist the dean in managing the pharmacy and equipment department. These departments are all functional departments of the hospital, with both management and service functions, and serving patients and the front line is the main job function. I want to actively coordinate the relationship between departments, go deep into the front line and clinic, do a good job in service and guarantee, and make the hospital work run inertia.
Two creative activities:
Carry out the activities of striving for Excellence and innovating services. The activity of striving for excellence is the core of hospital work. Make full use of the activity of striving for excellence, strengthen the construction of grass-roots Party organizations in hospitals, give full play to the bastion role of Party organizations and the vanguard and exemplary role of party member, carry out the activity of "showing up for posts", and strengthen the sense of responsibility of "I am responsible for my duties" and the sense of leadership of "I am party member and I pay for it" through party member's brilliant style, exemplary performance and dedication.
Establish a pioneer image, so that the activities of striving for Excellence will be carried out in a solid manner. Innovative service activities are an effective carrier to improve service quality. On the basis of this year's work, next year is determined as the year of innovation service. It is necessary to clarify the objectives, methods, steps and effects of innovative services, work hard on "detail", "reality" and "doing", combine innovative services with business work, and implement various innovative service measures in specific practical operations and medical treatment behaviors, so that the masses can feel the value of services.
Three documents:
Revise the hospital work system, the responsibilities of hospital staff and the code of conduct for medical staff. Hospital work system and staff responsibilities are the laws of the hospital and the code of conduct for medical staff. Hospitals should take the national hospital working system and staff responsibilities revised by the Department of Medical Administration of the Ministry of Health as the blueprint, set up specialized institutions, deploy professionals, study, revise and determine feasible national hospital working system and staff responsibilities, so as to standardize the behavior of medical staff.
Medical service is a lasting task. In view of the service refinement and service innovation carried out in recent years, various measures and methods of hospital service are carefully summarized and summarized, from iso service operation guide to 465,438+00 innovative service, from medical staff's clothing, dining table, language and etiquette to medical ethics. , and formulated a detailed and feasible code of conduct for medical staff, which can be used to standardize the work behavior of medical staff.
Four measures:
It is necessary to strengthen the construction of learning hospitals and improve the quality of medical staff. In view of the characteristics of concentrated intellectuals and many young comrades in hospitals, we should conscientiously carry out the activities of building a learning hospital, from the general branch to the departments, organize the activities of building a learning hospital, clarify the purpose, content, time and responsibility, and make full use of platforms such as party member Education Network and Shuangwei Network to form a good learning atmosphere and cultivate excellent employees. We should go deep into departments and grass-roots units and change our work style. There are many departments in the hospital, and the classification is fine, and the situation of each department is complicated. Insist on deepening the departmental system, grasp the departmental situation, understand the ideological trends of employees, change the work style, solve the work and life difficulties for departments and employees, and improve work efficiency; It is necessary to strengthen supervision and inspection, and the work should be arranged, inspected and implemented.
Many departments, many categories and fine classification are the characteristics of hospital work. It is necessary to set up corresponding institutions or use existing personnel to strengthen the supervision and inspection of the work, and overcome the phenomenon of more arrangements and less inspections. The shortcomings of talking too much and doing too little, changing the work style, commanding from the front, being both a commander and a combatant, taking the lead and promoting the work; We should give full play to the role of organizations at all levels and party member, and pool everyone's wisdom and strength. Trade unions, Communist Youth League, women's federations and other mass organizations are effective organizations and have made great contributions to the development of hospitals. The party group is the backbone and plays a vanguard and exemplary role.
Five tasks:
Relying on the construction and use of internal medicine ward building, do a good job in environmental construction. The internal medicine ward building is expected to be put into use in July. According to the progress of the project, do a good job in the project quality supervision, procurement and decoration of Party A; Do a good job in the layout and relocation of departments in the hospital; Do a good job in the survey and design of hospital commercial buildings; Renovating the parking lot in the hospital to provide a warm diagnosis and treatment environment for the people coming to the hospital. Take innovative service as the main line and do a good job in improving service quality. Improve the detailed and innovative service measures, work hard on detailed and deepening, and go out to learn advanced hospital service concepts. Please come in and invite experts to give lectures in the hospital, analyze the key complaint cases in recent years, analyze the links that patients are dissatisfied with, put forward suggestions for improvement, and constantly improve medical services to meet the needs of the masses for hospital services. With the theme of celebrating the 90th anniversary of the founding of the Party, do a good job in striving for excellence.
Conscientiously implement the requirements of the higher party committee, carry out colorful celebration activities, eulogize the great achievements made by the Party in the past 90 years, praise the Party's good performance and socialism, and organize party member's "Show Posts" activities, so that the work of striving for excellence can benefit from professional work, and truly promote medical care through party building, medical care to promote party building, and promote the solid development of the work of striving for excellence. Do a good job in management with the evaluation of the Second Hospital as the carrier.
While serving the clinic and the front line, all functional departments should focus on deepening, be diligent in foot, mouth and brain, strengthen department management, standardize business behavior, and strive to achieve good results in the second review. Taking comprehensive social management as the core, do a good job in the construction of soft order in hospitals. The scale of the hospital is expanding, the number of personnel is increasing, the soft environment for diagnosis and treatment needs to be further improved, and the logistics support needs to be strengthened. Departments serve patients, employ security guards, optimize order, strengthen inspection and supervision of production safety, and create safe hospitals and green hospitals.
Hospital logistics management work plan is a key year for the evaluation of tertiary specialized hospitals in our hospital. According to the spirit of the meeting of directors of the National Public Security Department and the work requirements of provincial and municipal regulatory authorities on "grasping the grassroots, laying a foundation and practicing basic skills", combined with the hospital's second five-year business development plan and the hospital's xx-year work ideas, the hospital's New Year plan was formulated.
I. Guiding ideology
With reform and innovation as the driving force, science and technology as the support, department infrastructure as the focus, team standardization as the guarantee, and hospital grade evaluation as the goal, we will further strengthen and improve hospital work, effectively improve the "four abilities", "two levels" and "five implementations", further strive for innovation, breakthrough, characteristics and effectiveness, and constantly promote the standardized, scientific and institutionalized construction of hospitals.
Second, the work objectives
According to the overall goal of "creating a brand, giving a bright spot, leading the whole province and having a position in the whole country" put forward by the ministries and agencies and the municipal bureau, the hospital should strive to achieve the following specific goals within xx years.
(1) Enhance the awareness of safety, quality, management and overall situation, further improve the medical safety management system, standardize medical safety management measures, strictly implement the medical safety management system, improve the level of medical safety management, ensure the safety of hospitals throughout the year and reduce the occurrence of various safety hazards.
(two) to strengthen political and ideological education, strengthen the regularization of the team, improve legal awareness and service awareness, and strictly implement the "five prohibitions" and other laws, regulations and provisions; Strictly implement the system of managing people and affairs; Ensure that the police and workers in the hospital have not violated the work regulations,
Through the standardized construction of the municipal bureau team, it has reached the standard acceptance.
(3) Continue to carry out the "Four Zero" activities. Strengthen standardized management, standardize workflow, and strengthen inspection and guidance; Achieve full participation, full management and total quality control, and pass the evaluation of tertiary specialized hospitals.
(four) improve service attitude, standardize service procedures, improve service quality, and ensure that there are no complaints about services.
(five) to strengthen the information construction, standardize the information content and process, improve the utilization rate and operation level of scientific and technological equipment, and realize office automation; Through the acceptance of municipal archives and provincial information systems.
(six) to enhance the awareness of science and technology, strengthen the training of professional talents, strengthen the pace of developing the hospital through science and technology, and complete two scientific research projects and two scientific research grassroots assessments.
Three. Work plan and measures
(a) to further correct the law enforcement thinking, standardize the compulsory medical law enforcement activities.
1. Seriously carry out law enforcement education and safety education activities, effectively change the concept of law enforcement, enhance political awareness, overall awareness, safety awareness, quality awareness, legal awareness, human rights awareness and service awareness, firmly establish the idea of law enforcement for the people and serving patients, and effectively improve the "four abilities". Hospitals regularly carry out legal education, safety education, on-site law enforcement education and department safety education every quarter.
2. Strengthen communication with relevant departments, speed up the construction of relevant local laws and regulations, improve relevant working mechanisms, solve problems such as nonstandard access procedures and contents, and difficult discharge, and prevent the occurrence of lax and unfair law enforcement.
3. Strengthen the standardization of hospital window service, standardize service behavior, and strictly implement the system of opening hospital affairs; Continue to do a good job in creating satisfaction activities and 100-day safety and quality service activities, expand the team of supervisors inside and outside the hospital, broaden the channels of supervision inside and outside the hospital, hold regular meetings of supervisors, and take the initiative to accept social supervision and mass supervision.
(2) Strengthen the management of safety links, strengthen prevention in advance, and ensure the safety of hospitals throughout the year.
4, continue to deepen the rectification work, strictly implement safety rules and regulations and safety precautions, intensify inspection and assessment, give play to the role of technical supervision and guidance, constantly sum up experience, and gradually establish a three-dimensional prevention mechanism and an accident early warning mechanism that organically combines civil air defense, physical defense and technical defense.
5, strictly implement the post safety responsibility system, strictly implement the standardized workflow, strengthen the direct field management of patients face to face, strengthen the sense of responsibility and initiative of department safety management, and improve the level of department safety management. Understand the condition in time, so as to understand the general situation, condition and specific preventive measures of key patients, and find, treat and control them early.
6. Strengthen the implementation, inspection and management of safety precautions for key posts, important periods, important links, key patients and "three noes" and "four foreign patients"; Strengthen the strict management of hospital visits and arraignment procedures; Focused and dynamically controlled.