With the development of social economy and increasing competition, people's requirements for services are constantly improving. The general public's demand for gas service level is also increasing, so it is necessary to improve the gas service level. ?

Our main business is gas supply and developing natural gas users. To do this work well, we must study and practice Scientific Outlook on Development, take Scientific Outlook on Development as the leader, combine our own reality, act according to objective laws, forge ahead, and achieve sound and rapid development. Use Scientific Outlook on Development's theory to guide the development of the company's work. According to Scientific Outlook on Development's requirements and the people-oriented principle, among all the elements, people are the first, the most fundamental and the most important. Therefore, we must do everything possible, take all measures and use all available forces to ensure safe and stable gas supply and ensure the safety of people's lives and property. Vigorously develop gas users, improve service quality and level, and meet people's production and living needs. Take a comprehensive, coordinated and sustainable development path by taking all factors into consideration to realize a new leap in the gas industry. ?

1. Continue to strengthen safety work?

Gas safety is the top priority of our work, safety is the overriding event, safety is productivity, and everything else is empty talk without safety. Only by doing a good job in safety can we ensure the realization of people-oriented Scientific Outlook on Development. On the contrary, if we don't pay attention to safety work, or we don't pay enough attention to it, safety accidents may occur frequently, causing losses to people's lives and property, and it is impossible to truly put people first. Therefore, Hua Gang Gas attaches great importance to safety work. From Hua Gang Group to all joint ventures, risk management departments have been set up to be responsible for safety management.

People and relevant personnel to carry out special safety inspection. And revised and improved a set of safety management rules and regulations and reward and punishment system, so as to achieve a sound system, clear responsibilities and clear rewards and punishments. ?

In order to do a good job in safety, the company has established a professional line patrol rescue organization, and the line patrol personnel conduct inspections in pieces. If problems are found, the rescue team will be informed in time to carry out emergency rescue and rectification immediately. Here's a problem. Is the property right of pipeline or gas equipment in danger owned by our company or users? If it belongs to users, users need to apply for rectification and pay all the fees before rectification. Through studying and practicing Scientific Outlook on Development, we fully realize that people are the first and most important factor. For the safety of people's lives, our company plans to submit it to the board of directors for deliberation and approval. Based on the principle of special affairs, we can first rescue and rectify, and then ask users to go through the formalities and pay the fees. If the user is a poor household, the user can issue relevant certificates, and after his application is reviewed by relevant departments, our company agrees that part of the fees can be reduced or exempted. ?

Line inspection is mainly aimed at outdoor pipelines and equipment. For indoor pipelines and gas facilities, our company has set up a safety inspection team. Invite professionals from China and Hong Kong headquarters to give lectures to employees in the company, learn theories and conduct practical operations in users' homes. Through the combination of theory and practice, it is also Scientific Outlook on Development's requirement to continuously improve the ability and level. After the exam, choose security personnel. In order to ensure the safety inspection of all gas users every two years, the company has recently increased security personnel and equipped them with professional leak detectors and other equipment to ensure the security inspection quality from the hardware. At the same time, the technical level of security personnel is constantly improved to ensure the quality of security inspection from the software. In the process of security check, if there is a security problem in the user's indoor gas pipeline or gas appliance, it is because the security personnel are negligent in their work and have not found it. For the safety problems found in the spot check, the company will deal with them seriously and will never tolerate asylum. ?

Look at the essence through the phenomenon, increase publicity, and let users enhance their safety awareness. Most users welcome the safety inspection work carried out by our company and actively cooperate with our security personnel to do a good job in safety inspection. However, some users do not understand the security check and refuse the security check. On the surface, this is the performance of users' uncooperative, which is essentially caused by users' weak safety awareness. This exposes the shortcomings of our work and shows that the propaganda work is not in place and needs to be further strengthened. In the past, we used some specific days, such as 3. 15 Consumer Rights Day and other important festivals, to receive user consultation and distribute brochures in the main streets of the city, set up columns in TV stations and set up publicity windows on Heping Road to publicize the safe use of gas. Now it seems that these tasks need to be further strengthened. In addition, some flexible ways can be adopted, and cultural programs popular with the people can be adopted, such as arranging some sketches on gas safety, fluency, city tours and so on. Let the people consciously or unconsciously improve their safety awareness and learn some safety knowledge in leisure. In this way, when they use natural gas, they will consciously operate and use natural gas correctly and safely, and consciously cooperate with our safety inspection. ?

Second, do a good job in developing natural gas users?

Development is the last word. Our company must strive to develop natural gas users, so that the company can overcome the challenges of the financial crisis, gain a firm foothold in the competition and make greater contributions to Ziyang's economic development. Only by developing can the company have more capital investment, meet the demand for natural gas in Ziyang city development and realize a new leap in the gas industry. ?

Third, customer-oriented, improve service?

In order to truly embody the people-oriented principle and win in the competition, our company must do a good job in customer service. At the same time, taking the opportunity of studying and practicing the comprehensive management of urban and rural environment in Scientific Outlook on Development and the whole city, we will do a good job of changing coal into gas and make new contributions to the comprehensive management of Ziyang environment.

In the customer service work, our company has formulated strict natural gas installation application, acceptance, on-site inspection, design, collection of engineering installation fees, installation, acceptance, ventilation, charging and gas appliance maintenance, and implemented the first inquiry responsibility system in consultation and business reception. Anyone who works in the company, no matter which employee receives it, must take it to the office to make it clear if it belongs to his own project scope. In short, everything is considered from the user's point of view, and our company will do everything to facilitate users. ?

In the past, users occasionally submitted installation applications, but for various reasons, they did not install for one or two months or even longer, and users did not know why. Now, this situation has attracted the attention of our company. In the past, due to the lack of designers and heavy workload, a large number of applications were accumulated in the design room. In view of this situation, in the past two years, our company has recruited several college students to engage in design work, which greatly reduced the delay in installation because the design could not keep up. If it is because the gas main network is not installed in the community where the user is located, the customer service department will take the initiative to contact the user by phone and explain it clearly to the user. ?

Just because the main network is not installed in the user community does not mean that we have a good reason. In this case, on the one hand, we patiently explained to users, on the other hand, we also accelerated the construction of the competent network. Wherever the city develops, our gas pipeline network will be laid, so as to truly think what users think and be anxious about what users are anxious about. ?

In the service work, our company put forward the concept of "customer first, customer first". Users are God, and the standard to measure service quality is whether users are satisfied or not.