12300 is the special service number of the telecom user complaint acceptance center of the Ministry of Industry and Information Technology. Consumers who use mobile phones or fixed-line telephones can call the toll-free number "12300" if they don't get a reply within 15 working days or are not satisfied with the processing results.
However, the dispute over the phone bill of consumers occurred more than five months after the complaint, and other complaints occurred more than two years after the complaint, which may not be accepted.
In addition, when handling telecommunication services, using telecommunication and Internet services, and downloading mobile phone application software through entities or Internet channels, if personal information disclosure, malicious fee deduction and other behaviors are found, you can complain to relevant enterprises or report to telecommunication management agencies.
The Development of China Mobile
China Mobile Communications Group Co., Ltd. is a central enterprise established in 2000 according to the overall deployment of the national telecommunications system reform. 20 17 12, China Mobile Communications Group Company changed its corporate system. The enterprise type was changed from a state-owned enterprise to a wholly state-owned company and renamed as China Mobile Communications Group Co., Ltd.
China Mobile is a mobile communication operator based on GSM, TD-LTE and FDD-LTE networks. China Mobile wholly owns China Mobile (Hong Kong) Group Co., Ltd., and China Mobile Co., Ltd., which is controlled by it, has set up wholly-owned subsidiaries in 3/kloc-0 provinces (autonomous regions and municipalities directly under the Central Government) and Hong Kong, and listed in Hong Kong and new york.
Mainly engaged in mobile voice, data, broadband, IP phone and multimedia services, and has the right to operate computer internet international networking units and international import and export business. The registered capital is 300 billion RMB, the asset scale is nearly10.7 trillion RMB, and the total number of employees is nearly 500,000.
China Mobile has successively owned brands such as "M-Zone", "Shenzhou Tour", "Global Connect", "Power 100" and "G3", and announced the 4G brand "He! Harmony marks the official launch of China Mobile's 4G service, and its development slogan is: mobile, international mainstream, one step ahead. On June 25th, 20 19, China Mobile released the 5G brand logo.
Reference to the above content: Baidu Encyclopedia-China Mobile Communications Group Co., Ltd.