Tips for selling mobile phones:
Case 1: The guest asked if the mobile phone could be cheaper.
1, the clerk must first answer the guest with a positive attitude that this is a firm price and give up the idea of reducing the price.
If the answer is: I'm sorry, this price is stipulated by the company, which is a unified national pricing. Would you please sit down and take your time?
2. The guest still hesitates in the hope of cheap.
A, take the initiative to explain our service commitment and our advantages to the guests.
For example, explain the publicity to the guests, and tell them in a positive tone that the mobile phone we sell is absolutely 100% original licensed, and tell them that the mobile phone bought here will be returned within 7 days, replaced within 30 days, free nationwide within one year, and maintained for life, so that the guests feel that after-sales service is guaranteed.
B, if the guest chooses a mobile phone, we can insert the card, teach the guest to adjust the function, and explain the main functions of the mobile phone for the guest to try. This makes guests feel embarrassed not to buy it.
Case 2: It's outrageous to let guests buy mobile phones (saying that our goods are expensive);
C, we know that the guest is lying, but we must not deliberately expose him.
D, you can quote some other brands of mobile phones with the same price to explain the difference between the shape, function and quality of a mobile phone and other mobile phones.
E. We should patiently and politely explain to the guests that our mobile phones, including the case, host, battery and earphone, are directly produced by one company, and quality problems are the three guarantees policy stipulated by the state. We can also use the case 1 and points A and B in Example 2.
Case 5: When the customer is with several people:
First, we should adhere to one-on-one service when dealing with guests.
B, two shop assistants should have the distinction of primary and secondary, and are not allowed to insert casually.
C. Other personnel can only act as assistants to assist in sales. For example: help find accessories, submit packaging boxes, etc.
Case 6: Too many guests:
A, don't just focus on the guests in front of you.
B. Greet other onlookers at the same time, such as:
A. nod and smile and say welcome. what can I do for you?
B, please feel free to help. I'll do my best to help you.
C. if the business can be settled in a short time, it should be settled first.
D, or inform other shop assistants to say hello first.
Situation 7: The color of the mobile phone is out of stock or other products are out of stock.
A guests are advised to use machines of other colors or other models.
If the customer insists on out-of-stock machines, we can replace them with machines of the same model but different colors. The premise is:
A, from the warehouse or other stalls to confirm that there is the color that the guests need, and the goods can arrive the next day at the latest.
B, make it clear that the replacement machine can't scratch, and it must have a box and a full set of configuration, which can't exceed the next day, and indicate the date and color of replacement on the list to avoid misunderstanding in the future.
Leave the contact number of the guest and let him know as soon as the plane arrives.
D, ask the guest to leave a deposit and help him solve the needed machine as soon as possible.