Shaanxi people's social system closely revolves around "three focuses and three optimizations" and "re-examines" the whole process of implementing major policies and handling high-frequency matters. The province's people's social system carried out the "process" for 459 times, and collected 355 problem lists, 349 demand lists 196, and 349 measures lists, which effectively solved a number of problems that the grassroots expected and the masses were pressing.

First, focus on implementing major policies and optimizing the effective supply of policies.

Strictly take the "first mile" in policy formulation, comprehensively strengthen the processes of formulation, release, evaluation and review, supervision and management of administrative normative documents, and implement the "seven-trial linkage, parallel quick trial" in legality, fair competition, social stability risk, financial performance, capital security, policy publicity and interpretation, and comprehensive legal review, so as to effectively safeguard and enhance the seriousness, accuracy and effectiveness of macro policies. Solidly promote the policy of "four advances and two understandings", open the query function of social policies and regulations database on the website of the office and official WeChat account, open a column of "You ask me to answer" to interpret social policies, sort out the list of 56 coping policy services in the 10 group, carry out activities such as "Public employment service enters the campus" and "Social security policy enters thousands of enterprises", and create "non-closed" policy consulting services. Smooth policy landed in the "last mile", combined with the contents of the ninth inspection in the State Council and a package of policies and measures to stabilize the economy, major policies and measures in the field of human society were included in the "process-taking" list, which effectively promoted various measures to stabilize the market, stabilize employment and protect people's livelihood to benefit the masses better and faster.

The second is to focus on the key tasks of work style construction and optimize the quality and efficiency of serving the people.

It is the necessary task of "going through the motions" at all levels to insist on high-level promotion, systematically sort out the 1 1 policy and 27 high-frequency services. Perfecting the working mechanism, incorporating the "process" work into the target responsibility assessment index, quarterly supervision, semi-annual report and year-end assessment will effectively ensure that the work goes deep into practice. Adhering to the above rate, the leaders of the department and the municipal bureau went deep into bank outlets and street communities in the form of unannounced visits, and promoted the construction of service brands such as "convenience circle" and "employment service at home"; Focus on key businesses, guide relevant offices (departments) to "follow the process", realize comprehensive inspection of blocking points, deeply understand the needs, listen to opinions extensively, solidly promote rectification, promote process optimization and promote efficiency. Adhere to the demonstration, explore the establishment of the system of "taking the lead in uncovering the list", organize provinces and cities 13 units to take the initiative to uncover the list and take the lead in tackling key problems around nine key tasks, and take the excellent process and experience as the basic criteria for the effectiveness test, and strive to create a number of "model rooms" for high-quality human society services.

Third, focus on the urgent needs of the masses and optimize the service experience between people and society.

Efforts have been made to clear the blockage. In view of the outstanding problems found in the "process", such as unclear accepting subjects, great difficulty in solving, and many letters and visits, the provincial office immediately set up special classes to make overall plans. After repeated research by all parties, the flow chart of enterprise employees' arrears of old-age insurance was compiled, which broke down business barriers, clarified the responsibilities and circulation procedures of pension handling, labor inspection and arbitration mediation, and realized "multi-door acceptance and internal circulation", which was effective. Efforts have been made to eliminate these pain points. In view of the problem that some people report that there are more and more service outlets, but they don't know where to go most conveniently and quickly, the electronic map of Shaanxi people's social service is constantly optimized. On the basis of "integration of knowledge and practice", "integration of knowledge and practice" and "direct link", the function of "appointment can be done" in talent service has been added to make people feel brighter and more comfortable. Efforts to overcome difficulties, "don't run more, you can do things at home", this is the voice of many people. The people called, and I did something. Through overcoming difficulties at all levels in the province and the concerted efforts of Qi Xin, 54 services in seven categories, including pension, unemployment, employment and entrepreneurship, have been extended to various communities and business districts through bank outlets. Xi 'an, Baoji, Tongchuan and other cities have extended civil society services to street offices, communities and villages, initially forming a convenient service circle with urban 15 minute walk and rural 5 km radiation.