Is this it?

The first discipline: make a plan

The first step in management is to make a plan. The first chapter of Sun Tzu's Art of War, "From the beginning", explains all the operations.

It starts with calculation and planning. The management cycle PDCA of Dr. Deming, a master of quality control, also started from Plan.

Therefore, the first task as a manager is to make a clear and effective work plan. Whether it is long-term strategic planning

Planning, such as annual marketing plan, annual budget and quality improvement plan. Or short-term strategic planning, such as personnel.

Recruitment plan, new product listing plan, organization of company sports meeting, etc. , need to be applied to the planning ability. on hand

The key skill of this paper is to distinguish three different types of plans, namely, unconventional project management plans with specific goals.

Daily management plan for daily work and disposal plan for dealing with problems. In addition, we should be able to distinguish the difference between purpose and goal.

Different, you can set reasonable goals instead of just using past figures as the basis (such as the forecast of production plan).

Tools should include the application of goal tree, SMART rules, priority arrangement, mental image method and Gantt chart.

Charts, PERT charts, etc.

Rule 2: Make decisions.

The manager's duty is to make decisions and lead the implementation. There are many variables in the process of planning and implementation, which must be

Decisions must be made carefully. The consequence of wrong decision-making is failure, and correct decision-making is the basis of success.

For example, should we attack or defend strategically? Should talents be trained internally or hired externally? How much should the product be priced?

Ge? How is the budget allocated? What kind of media should I choose for advertising? ..... everywhere needs to make decisions, and there are competitors when making decisions.

Variables, time and resource constraints, the possibility of insufficient or wrong information, moral pressure, human burden,

This is an important ability to make correct decisions. Intel President Grove once said, "We are not particularly smart, just."

However, in the fierce competition, make a more correct decision than the opponent. "Decision-making skills include premises, assumptions and reasoning.

Ability, ability to collect, sort out, analyze and summarize information, logical judgment, game theory, facing pressure.

Psychological quality, how to avoid mental model and wrong systematic thinking, etc. There are matrix method, decision tree,

Computer simulation, sand table deduction, weighted index, logical principle, subconscious principle, system model.

The third discipline: solving problems

Napoleon said that "difficulties only prove a person's greatness", which shows that it is managers who solve problems.

An important task is also the best way to test a person's ability. No enterprise is no problem, no.

On poor quality, insufficient production capacity, inaccurate delivery, insufficient manpower, low morale, or financial distress and equipment.

Obsolete, backward technology, declining market share, etc. Whoever can solve these problems will be seriously affected.

Use. Former British Prime Minister Winston Churchill said that "success means shouldering greater responsibilities and facing more difficult problems".

The skills needed to solve the problem are to define the problem, collect data, analyze the problem, find out the root of the problem and use it.

Cultivate the ability to find solutions. Auxiliary tools include problem tree, fishbone diagram, Pareto diagram, V-loop and KJ.

Method, brain stimulation method, creative thinking method, etc.

From the perspective of performance management ability, managers receive salary, enjoy welfare and reward enterprises with performance. not have

Professional managers who produce performance according to law, like cameras that can't take clear photos, have high expectations and results.

It is poor performance. Therefore, the reality that professional managers must face is to create first-class performance, otherwise they will only be laid off. On tiptoe

Industry competition is extremely realistic, and every input without output will reduce competitiveness, so how to be a manager?

Helping enterprises to improve their performance is the core skill, including standard setting, achievement control and performance evaluation.

A key skill.

Article 4 Discipline: Setting standards

No rules can't make Fiona Fang, and enterprises that lack standards are particularly difficult to operate. Things in the enterprise can

Divided into two categories: one is periodic, regular and routine, such as employee recruitment, production planning and quality.

Check, etc. The other is special and unconventional, such as the new factory building, computerization. professional manager

The former task must be standardized as soon as possible to facilitate the normal operation of the organization; And then concentrate on dealing with special

Many enterprises fail to standardize and standardize routine tasks, and the change takes up a large number of managers.

The amount of mental work, not only subordinates are at a loss, but also everything has to be reported, and the efficiency is not good. Standard-setting tool

Physical skills are to identify projects that need standardization, job analysis, job research, evaluation and formulation of reasonable standards and forms.

Written materials, training, etc. Use tools such as flow chart, control chart, checklist, classification and action.

Research, etc.

Article 5 Discipline: Result Control

In order to present effective results, organizations should not only have good decisions, but also need the ability to implement them.

Suddenly, how to effectively control quality, cost, schedule and service level depends on the high skills of professional managers.

Too much management, stumbling everywhere, low morale and low efficiency; Insufficient control, prone to loopholes, improve

Cost and quality are not guaranteed, and the test of control ability mainly includes several aspects: distinguishing the things that should be managed and the things that should not be managed, and afterwards.

Pre-disposal is pre-management and in-process management (for example, quality problems may come from the supplier's ability, so manufacturing.

Proper process control is not enough, including source management or procurement management) to promote the willingness and ability of subordinates to manage independently.

Force, from external control to self-management, tools need to use QC seven skills and new QC seven.

Big technology, task crossing method, kanban management, etc.

Article 6 Discipline: Performance evaluation

Employees expect their efforts to be encouraged and rewarded, and the morale in the organization is also greatly affected by the fairness of the assessment.

Ring, to make employees have good performance in the short term, the use of threats and inducements can be done, but if you want to establish sustained performance, then

There must be fair and reasonable assessment methods and incentive mechanisms to make people willing to work hard for the future. Performance evaluation includes

To corporate culture-what kind of people should be rewarded? Organizational form-production? Service career? Innovation? What is the cost type?

And organizational capabilities-management maturity, financial capacity, shareholder support, etc. , but also pay attention to the full needs of employees.

At the foot level (refer to Maslow's five levels of needs), for example, a salary increase is effective at first, but it will eventually lose its excitement.

And motivation. The skills of performance appraisal include typing key performance indicators (KPI) from a strategic perspective and putting performance indicators

Translate into employee behavior standards, formulate performance standards and evaluation results, interview communication skills, performance appraisal and reference.

The ability to guide and correct, as well as the incentive strategies and tools of employees with different personalities need to apply the balanced performance appraisal method.

Weighted index method, listening skills, observation method, consulting skills, etc.

The above three skills are important skills to improve organizational performance, and also the driving force to ensure the continuous progress of organizational members.

The source of strength is the basis for an organization to transform past experience into future competitiveness. From the perspective of organizational ability, American steel

On the tombstone of Carnegie, the steel king, there is a line engraved with the words "Here lies a man who can use it better than himself".

Talking about the organizational ability of professional managers. The organization of modern enterprises is becoming more and more complex, and members come from all directions.

International-level enterprises are facing a highly differentiated team with multi-ethnic and multi-culture. Faced with such an environment, how to make

A group of people quickly organized themselves, wholeheartedly towards the same goal, and trusted and supported each other harmoniously.

And can ensure consistent working methods or maintain the same working standards. At this time, the organizational function of professional managers becomes

As a decisive factor, organizational ability mainly includes team building, leadership ability and the ability to cultivate subordinates.

Article 7 Discipline: Team Building

A team is different from a group. The group may be just a mob with low combat capability.

A team must have three elements to be called a team: first, the goal should be concentrated, and second, the relationship should be harmonious and mutual assistance.

Third, the working methods should be consistent and flexible.

Team skills are often used in organizations, for example, construction workers at construction sites and chain stores compete for the Luban Prize.

The A-A football team has a wide range of staff to improve performance and ensure customer satisfaction.

A typical team organization applying team skills. Team building skills mainly include the ability to establish a common vision and goals.

Ability to reconcile and apply differences among members, formulate the same norms, integrate new employees, learn from experience and introduce.

Guide the team to find a positive direction and promote a benign conflict. Specific tools are: in-depth conversation, inquiry and defense,

Team motivation, teaching assistant activities, questionnaires and internal marketing.

The eighth discipline: leadership ability

A United Nations organization pointed out that the scarcest resource in 2 1 century is leaders, that is, those who can constantly surpass themselves.

The more strict you are with yourself and the overall situation, the more convincing you can be and the more positive you can be. What is a big forest?

With birds, how can all kinds of people in the organization work together effectively? How to urge subordinates to obey on the surface

Sincere dedication? How to revive the morale of people with low morale? How to make successful people not stagnate because of complacency?

Before? How to prevent careless people from causing great disasters? How to make people with different interests support each other? It all depends on the position.

Leadership skills of industry managers. The art of leadership is mainly to distinguish the characteristics and present situation of subordinates and choose the appropriate leadership style.

Case, emotional cognition, control and adjustment, inspiring ability, shaping * * * knowledge, firm belief and willpower. tool

There are three methods: solving subordinates' readiness, relational behavior, directive behavior, emotional intelligence adjustment, stress relief, belief remodeling and so on.

Article 9 Discipline: Training subordinates

Since ancient times, China people have the habit of saving their skills. As the saying goes, an apprentice is hungry for his master. In the past, thanks to economic masters,

The body is dominated by personal productivity, and the acquisition and exchange of information is very slow. So who can have an exclusive secret recipe or

The secrets of Wulin must be well hidden in order to show uniqueness and uniqueness. But today's organization is different from before.

You can't break through the world alone. If an enterprise wants to succeed, it needs to recruit talents and attract talents. But talent is not innate.

Yes, what's more, what schools can teach is limited, and there are great differences between enterprises. Therefore, it is necessary to effectively train subordinates.

As an important key ability. Therefore, in the book of futurist john ness Bibi, it is mentioned: "Future managers will be supervised.

Supervisors become coaches and mentors. "Now information flows quickly, and if you don't teach your subordinates, they will be in the near future.

You will learn, but you will lose your professional leadership, which means that you are not his master and will lack a copy.

Respect and faith. Acer Computer in Taiwan Province Province built this computer to meet the competition in the next century.

The culture of not leaving hands. Evaluating a manager's ability is not only the effectiveness of his work, but also the ability of his subordinates.

Improvement has also become an important responsibility of the supervisor. Cultivating subordinates' ability includes evaluating training needs and setting training objectives.

Be able to compile training materials, various teaching methods, apply teaching tools and evaluate training results. Tool rule

There are various investigation methods, target trees, psychological images, teaching skills, teaching equipment, ice-breaking skills and so on.

Team building, leadership skills and training subordinates are all challenging, but they are also extremely painful or extremely painful.

A satisfactory job. It is particularly noteworthy that if professional managers just want to express themselves, they just put the above skills.

Cleverness is like a tool, but there is no sincere concern for subordinates and team members, and you will taste the sweetness in the near future.

Adverse consequences. Since ancient times, China people's way of self-cultivation has been "honesty, integrity, self-cultivation, keeping the family in order, governing the country and leveling the world"

From the inside out, so sincere intention is the key to successful application of organizational skills.

The fourth aspect: professional style. Be a man and do things in a measured way, as an actor plays, as a profession.

Managers should also look like professional managers. The appearance of this professional is reflected in his professional style. Dangent

When Mr Grove, president of Dell, visited China, Lenovo's senior executives said, "International entrepreneurs are just not like this.

Similarly, whether speaking in private or attending a press conference, they all show the great demeanor of professionals.

Fan "winning respect requires not only success and wealth, but also professional style, which is manifested in presiding over meetings."

Communication, expression and personal management.

Article 10 Discipline: Preside over meetings.

Peter drucker said, "The manager is either doing something or having a meeting." It's a joke, but it's also

Explain that the meeting is an important activity in the organization to communicate information, exchange opinions and form decisions. Since the meeting

Therefore, how to hold good meetings frequently is an important thing. There are three main types of meetings. One is communication.

A discussion meeting to exchange ideas and information, such as a production and marketing coordination meeting. One is to send information and release information.

Reach a meeting, such as a press conference. The other is * * * knowledge conference, which generates * * knowledge and motivation, such as.

Such as the annual staff commendation meeting. Different types of meetings, different purposes, different objects, venue layout, major meetings.

There are also different ways of holding. How to distinguish meeting types, pre-meeting preparation, topic selection and attending meetings?

The confirmation of personnel, the layout of the venue, the arrangement of seats, and how the host controls the scene and time and how to hold the meeting.

Discussion records, how to handle disputes, how to guide speeches, how to draw conclusions, how to follow up after the meeting, and unfinished matters.

Coordination, etc. , are all skills that professional managers should have.

Eleventh discipline: communication and expression

The progress of human civilization is directly related to the way of communication. Confucius taught 3,000 disciples to establish Confucianism; Kyle Bo

Luo went to China to spread China culture to Europe; Xuanzang, the Tang priest, went to Tianzhu to learn Buddhist scriptures and was introduced into Buddhism. This is early humans.

The way to convey ideas and culture. After printing, a large number of printed books further expanded their influence and spread.

Speed. The invention of modern telex, telephone, radio, television, fax and even the Internet has enabled the exchange of information.

Reach the level of globalization and immediacy. Therefore, the quality and speed of information dissemination determine the degree of civilization progress.

The same is true within the company. Organizations that are good at communication make faster progress and have higher ability to prevent problems.

Cultural unity is very strong. Communication methods can be divided into written and oral. Written forms such as operation plan and preparation.

Forgetting records, work records, investigation reports, letters, advertising copies, emails, product manuals, etc.

Speech, presiding over meetings, interviewing reporters, training employees, sales guidance, purchasing negotiation, business negotiation and other language expressions.

Industry negotiation, etc. On the other hand, it can be said that the main task of managers is constant communication. So cultivate

Clear, accurate and effective communication and expression skills are essential skills for every professional manager. Expression skills are the mainstay.

It lies in the confirmation of the purpose, the understanding of the receiver, the clear logical and rhetorical ability, and the tone and body language.

And the collocation of expressions.

Article 12 Discipline: Personal Management

Tolstoy said that "people often want to change others, but few people are willing to change themselves". Peter Senge's "First"

The five disciplines begin with "self-transcendence". Mencius said that "if something goes wrong, you should be ashamed of yourself", which is also the opposite.

Save yourself and break through the predicament. As a professional manager, you should have this kind of accomplishment and be willing to proceed from yourself and constantly surpass it.

Self, break through self, set an example and become an example for subordinates. In the field of sports, there are far more professional players than amateurs.

Players have higher requirements for themselves, not only to win the game, but also an attitude towards life. Personal management

We should start with time management. Peter drucker said, "Unless you can manage your time well, you can't manage anything else."

Things. " This is also the case. It takes a long or short time to complete everything in life, but it takes a long time.

Time is the fairest thing. Everyone has only 24 hours a day. Therefore, the success or failure of life, the performance of good or bad, public

The rise and fall of a company is determined by the working hours of each manager every day. When you do this, you can't.

Other things, so how to use time effectively is the primary task of personal management. Followed by lifelong learning, there are

De Drucker said: "In the future, enterprise learning will replace experience and become the most important thing in an organization, especially." ...

Systematic learning ".

Managers are in danger of being eliminated if they don't learn something new within half a year. Of course, this situation

It's not that serious in China, but it's a trend. Another important personal management theme is keeping healthy.

Health and vitality. Nike managers should have 40 characteristics of company executives, the first one

Is health. Work pressure, life pressure, abnormal diet and insufficient exercise will all destroy the precious health of managers.

Kang. The chronic diseases of modern people are not formed overnight. And once you have these problems, almost in this life.

Will be subject to it.

The last item that needs personal management is emotional intelligence, the so-called emotional intelligence: how to maintain a happy mood, such as

How to maintain high morale and how to motivate yourself without interference and influence from the external environment. professional manager

People can do a good job in personal management, in order to ensure that in the long journey of life, no matter what happens, it can be maintained.

Best case scenario.

Presiding over meetings, communication and personal management are the skills that can best show the internal strength of professional managers, and they are also the way to win.

Respect is the main guarantee of a happy life. Practicing these skills as soon as possible will definitely have a great impact on future development.

Very helpful.

Maybe you will wonder, where can you find a professional manager for these 12 skills? Yes, at present.

The problem faced by enterprises in China is the lack of well-trained professional managers. Today, we can say that the reform and opening up has only been 20 years.

In 2000, time was too short and talents were insufficient, but international competition was inevitable for reasonable reasons. so I ...

We should catch up quickly, with great confidence and courage, and quickly reserve talents for ourselves and the country.

Cross-century industrial competition.

To cultivate first-class professional managers, the first thing is the determination and commitment from the deep heart (whether it is a company or an individual)

Need); Second, they have a high interest in management and enthusiasm for learning; The third is to receive advanced systematic training;

Fourth, establish a support system (such as books, magazines, seminars, experience inheritance); The fifth is the actual operation, through

Understand what you have learned deeply through practice, and correct the theory of sublimation learning through practice.

What we need today is the awakening of management. In the next century, the focus of the world will be the economy, and the entity of the economy will be the enterprise.

Industry, the success or failure of an enterprise lies in management, and the effectiveness of management depends on the self-cultivation level of professional managers.