[Hongshun's point of view]: Classic of school management: civilian schools of vulnerable groups are forced to use "tactics" to solve difficult problems.

In order to maintain stability, schools, especially our private schools, are a little soft in appearance and can also be classified as vulnerable groups. In the process of running a school, parents will encounter unreasonable complaints, malicious extortion and other incidents, and even school troubles such as blocking doors, hanging banners and disturbing teaching teams occur from time to time; There will also be problems that cannot be solved in time because of some functional departments' wrangling ... Sometimes conventional solutions are difficult, but they can be solved in time when forced.

One case sharing: Primary school students hurt their faces, and parents blackmailed the school for 200,000 yuan.

Event restoration: During the break, a child accidentally fell down and broke his face because the children were chasing each other. The school sent the child to the hospital to dress the wound in time, and stayed in the hospital for observation, and informed the parents as soon as possible. All medical expenses are paid in advance by students. A week later, the hospital doctor removed the stitches, the diagnosis would not leave any scars, and asked the students to leave the hospital. Parents do ask the school to go to Beijing or even South Korea for plastic surgery, otherwise it will not cost 300,000 yuan. The school offered to go through the judicial process to solve the problem, but the parents refused, and it was unfair to bring people to the school every day to make trouble.

The strategy of fighting wits and courage: the lever of resolution.

Clever use of the home-school contradiction coordination Committee to settle it. The school has set up a branch of the school parents' Committee and a coordination Committee for contradictions between home and school. The director, deputy directors and Committee members all hold posts in the Public Security Law, the Commission for Discipline Inspection and the State Council Office for Rectification, or they are prestigious and eloquent parents in the society and the village. When there is a contradiction between home and school, it is very effective to use the Committee to coordinate.

Solution: troubled parents have a private gas station at home, and business is good. A deputy director of the school's home-school contradiction coordination Committee happens to work in the fire squadron. It happened that he led the staff to the gas station to enforce the law and found that there were potential safety hazards, so he issued a notice of suspension of business for rectification. When the parent asked the fire squadron to go to the school for rectification and acceptance in time, the deputy director of the Committee hinted that he had blackmailed the school. In order to solve the problem of reopening his gas station in time, the parent offered to cancel the school compensation, and this matter was settled by leverage!

Case sharing 2: The owner of a residential area complained to the municipal hotline many times that the school noise disturbed the people, and the leader supervised it, which involved satisfaction evaluation.

The incident was restored: the owner of a residential area complained to the municipal hotline many times, and the school in the residential area shouted slogans in the morning exercises and played music during the big recess to disturb the people. After many times of communication and coordination, the owner is still dissatisfied with the school's reply, and it develops into a petition, and the superior supervises the school to solve it, which cannot affect the satisfaction evaluation.

The trick of wisdom and courage: the power of language.

The practice of a school is: the director of the Political and Educational Affairs Office comes straight to the point. I said that I received your complaint, and the school attached great importance to it and reported it to the superior. The problem you reflected is true, but you have overlooked one thing. You bought the house after the school started. The school broadcasts exercise music every day, which you knew before buying a house. Furthermore, you buy a house for the convenience of children's schooling. You enjoy the convenience of the school district, and naturally you have to accept the disadvantages of the school district, such as traffic congestion and loud noise. The lady was speechless.

If your complaint is successful. Then the school has two ways to go: one is to move; Second, there is no more music. After the relocation, this community is not a school district. As a member of this community, I will disagree. If everyone knows why you moved, it is estimated that everyone will come to you for a theory. If there is no music, this school can accept it. Then, in the future, if the students in this school do exercises without playing music and spread them to the society, who will send their children to school? This school has a bad reputation. If you want to sell a house in the future, will the house price not go up? After hearing that the house price would drop, the lady was still covering her head, so she immediately stopped covering her head and immediately expressed her position and withdrew her complaint against the school.

Case sharing 3: after school, let the traffic police come forward to clear the field at the school gate and parents will pick up the vehicle.

Event restoration: thousands of students in a school live in the school, and there is a shop at the school gate. On weekends, when students leave school, traffic jams are always caused by vehicles parked at the school gate. They can't get in or out, and a traffic jam lasts for hours. Parents and citizens are very dissatisfied. The school asked the traffic police brigade for help. The traffic police brigade said that due to the shortage of manpower, it is temporarily impossible to send people to help.

The power of the media.

The school adopts a multi-pronged strategy to solve the traffic jam problem of parents picking up and dropping off students on weekends: leaving school at the wrong peak; The second is to set up a waiting area and a transfer area for parents' vehicles; The third is to request the traffic police to direct and divert traffic.

In order to enable the traffic police team to send the traffic police to their posts in time on weekends, the school adopted the following strategies: on a rainy weekend, members of the school team went to the traffic police detachment for help, please give them a support in this rainy weather, and the traffic police detachment agreed! Afterwards, the school presented a banner to the traffic police detachment with great fanfare, and invited newspapers, TV stations and influential media to report in time, which made the traffic police detachment make a decision to save face: every weekend, two traffic policemen must be sent to the school gate to help clear the traffic.

He has a good stone on Fangshan, which can be used to cut jade. The above three situations may not be on the table, or even considered crooked ways, but I think private schools are too difficult, and sometimes being forced to use some tricks to solve some thorny contradictions is also a strategy.