There are many functional areas in the service hall, such as information desk, business window and self-service area, which are convenient for people to consult and handle medical insurance business.
First, the basic function of the service hall
As the core area of medical insurance service, the service hall of Chengdu High-tech Zone Medical Insurance Bureau undertakes many basic functions. These include medical insurance policy consultation, business handling, expense reimbursement, information inquiry and other services. The staff in the service hall are professionally trained and familiar with the medical insurance policy, and can provide accurate and timely answers and guidance to the public.
Second, the service hall facilities and environment
The service hall has complete facilities and a clean environment. There are many business windows in the hall, and each window is equipped with computers, printers and other equipment to facilitate the staff to carry out business operations. In addition, there is also a self-service area in the lobby, where people can query medical insurance information and print relevant vouchers through self-service terminals. The service hall also pays attention to humanized design, and has set up rest areas, drinking fountains and other convenience facilities to make people feel warm and intimate in the process of handling business.
Third, the service hall business process
The service hall is concise and clear, which is convenient for the masses to operate. When handling medical insurance business, people only need to go to the corresponding window or self-service area according to the signs or the guidance of the staff. In the process of handling, the staff will patiently answer people's questions and assist in handling relevant procedures. In addition, the service hall has also opened an online service platform, through which people can apply for business and query, thus improving efficiency.
Fourth, the service quality of the service hall
The service hall of Chengdu High-tech Zone Medical Insurance Bureau always adheres to the people-oriented service concept and constantly improves the service quality. The lobby staff are enthusiastic and patient, and can deal with people's problems and demands in time. At the same time, the service hall also regularly carries out business training and skills upgrading activities to ensure that staff have professional business ability and good service awareness.
To sum up:
As an important window of medical insurance services in high-tech zones, the service hall of Chengdu High-tech Zone Medical Insurance Bureau provides convenient and efficient services for the people. The service hall has perfect facilities, clean environment, simple and clear workflow and excellent service quality. In the future development, the service hall of Chengdu High-tech Zone Medical Insurance Bureau will continue to strive to improve the service level and provide people with better and more efficient medical insurance services.
Legal basis:
People's Republic of China (PRC) social insurance law
Article 72 provides that:
Social insurance agencies provide social insurance services, responsible for social insurance registration, personal rights and interests records, social insurance benefits payment and other work.
People's Republic of China (PRC) social insurance law
Article 74 provides that:
The social insurance agency shall establish a file for the employer in a timely manner, completely and accurately record the social insurance data such as personnel's participation in social insurance and payment, and properly keep the original vouchers for registration and declaration and accounting vouchers for payment and settlement.