Shenzhen Airlines adheres to the safety policy of "safety first, prevention first and comprehensive management", pays attention to creating a scientific and pragmatic safety management culture, constantly strengthens the system's prevention and control capabilities, strictly implements the responsibility system, strives to improve the risk management level, ensures the overall reliability of the safety chain, and provides passengers with safe and reliable flight services.

The catering system of Shenzhen Airlines adopts the system of tracing the source. Every aviation meal has been inspected from the selection of foreign materials, initial processing and cutting, food production, hot food packaging, comprehensive assembly and other aspects to ensure quality and safety. Exquisite side dishes such as millet, Liaoshen, Korean bibimbap and Taiwan Province beef brisket noodles have entered the first class and economy class one after another.

Shenzhen-London route is the first intercontinental route of Shenzhen Airlines and the first direct flight from Shenzhen to London, England. The opening of this route has become an air bridge between Shenzhen and London.

Service tenet:

Shenzhen Airlines pursues the business philosophy of "safety first, normal flights, excellent service and improved efficiency". The mission of Shenzhen Airlines is "determined to become the most respected and valuable airline in the world, and promote national aviation to become the first choice in the world".

With the vision of becoming "the leader of characteristic aviation", we put forward the slogan of "unlimited affection, Wan Li voyage", constantly innovate service means, improve service quality, increase service types, and pursue high-quality, characteristic and refined service.

As an aviation enterprise that grew up with the special economic zones, Shenzhen Airlines took root in Shenzhen and served the public, building a series of "air corridors" for Shenzhen's foreign economic and trade exchanges and cultural exchanges. Shenzhen Airlines not only pays attention to its own development, but also consciously fulfills its social responsibilities and is grateful to the society. Known as a beautiful business card in Shenzhen.

According to the company's development plan, by the end of the Twelfth Five-Year Plan, Shenzhen Airlines will reach or exceed 180 passenger planes, and introduce wide-body passenger planes in due course. In the future development, Shenzhen Airlines will strive to become a famous national airline with its own brand in the Asia-Pacific region, and a large-scale network airline based in Shenzhen with a route network covering Asia and the mainland.