Business secretary knowledge
Business secretary refers to assisting the boss to handle all kinds of business affairs. According to his professional knowledge and practical experience, he is responsible for drafting contracts, contacting customers, sending and receiving letters and telegrams, participating in business visits, business negotiations, business negotiations and business decisions, sorting out clues, analyzing advantages and disadvantages, providing opinions, implementing plans, handling specific businesses and so on.
development prospect
With the rapid development of market economy in China, the number of business secretaries has increased at an alarming rate. Business secretary has become a social professional group under the condition of market economy, and it is an indispensable auxiliary force in business activities. With China's reform and opening-up, especially China's entry into the WTO, the requirements for business secretaries are getting higher and higher, changing from official to professional and multi-functional.
Effectively serve enterprise managers and complete their jobs with high standards and high efficiency. At present, most domestic business secretaries have not received special training and assessment, and can only maintain general secretarial duties. Many people don't have the qualities that modern business secretaries should have. In order to cultivate secretarial talents with modern secretarial awareness and skills to meet the needs of the development of socialist market economy. To this end, the China Business Federation began to conduct unified training and assessment of national business secretaries in 2003.
The requirement of a business secretary is a compound talent, who not only has the basic theories and knowledge in business management, marketing and human resources, but also has the basic skills in business public relations, negotiation, foreign language application and economic regulations, and can engage in practical business, management, research, publicity and planning in foreign-related economic and trade departments, foreign-funded enterprises, government agencies and various enterprises.
The job content of a business secretary
Job description:
1. Responsible for arranging internal meetings of the department, taking minutes of meetings and sorting out post-meeting texts;
2. Be responsible for business work such as document translation in daily business dealings, and contact buyers and sellers on behalf of the company.
3. Maintain good relationship with customers and establish lasting contact, constantly broaden the product channels of existing customers and enrich business content.
4. To undertake specific contract negotiation and follow-up after the contract is signed.
5. A person will carry out orders and contracts to the end.
Job requirements:
1. (depending on the specific situation of the unit), college degree or above, familiar with office automation.
2. Good communication skills and negotiation skills.
3. Careful and rigorous personality, steady and reliable, enterprising.
4. Have a sense of teamwork and professionalism.
The international business secretary has the following characteristics:
1. Auxiliary
In international business activities, all the activities of the secretary must be under the authorization and supervision of the boss. When dealing with any problem, the secretary should follow the boss's intention and instructions, and can't make decisions instead of the boss; The secretary should choose the right time and occasion, and remind the leaders to make careful decisions by putting forward opinions and suggestions; Once the boss has made a decision, the secretary should strictly carry it out without reservation.
Auxiliary is the basic attribute of international business secretary's work. Only through effective communication can the secretary make his own good suggestions and opinions be adopted by the leaders and implemented in the name of the company or organization, so as to really play a supporting role. In many enterprises, the boss is very willing to ask the secretary for advice on various issues, because the secretary has mastered all aspects of the company's information, is in close contact with grass-roots employees, and is in the central department of the company, and the opinions and suggestions put forward are generally representative. The secretary's auxiliary features can be understood from the following two aspects:
One is service, that is, all the work of an international business secretary is centered on the boss's work. Enterprise managers have the basic functions of planning, organizing, directing, coordinating and controlling in an organization, and they must consider relevant organizational technologies and regulations.
System, economic goals, social attitudes, public demand and other factors, so their behavior will focus on six aspects: planning, coordination, communication, supervision, encouragement and evaluation. In these jobs, the international business secretary should follow the boss. The secretary should provide services for the boss's decision-making and management, which is mainly transactional work. For example, when the boss presides over a meeting, what the secretary has to do is to prepare materials before the meeting, collect the materials needed for the boss's speech, arrange the meeting place, convene the participants, prepare the meeting place, and also include the organizational services and the implementation of the meeting. The secretary should rely on his comprehensive service and assistance to make the meeting a complete success.
Second, it is subordinate, that is, when dealing with any problem, the international business secretary must deal with it according to the intention and requirements of his superiors, and must not exceed his own scope of authority, and must not act on his own. The subordinate relationship is determined by the subordinate position of the secretary, which determines that the secretary must do everything according to the boss's intention.
2. Media
The international business secretary is the assistant manager between the decision-making department and the business department, the functional department and other functional departments, and the company and foreign companies, which plays a connecting role. The role of internal and external communication. If an international business secretary wants to know that he is carrying out all kinds of work by virtue of his intermediary status, he must establish an intermediary consciousness, correctly grasp his position in the work and regard the work process as a process of playing an intermediary role. As long as it can really play the role of bridge, link and media, secretarial work will be fruitful.
3. comprehensive
The Secretariat Department is a comprehensive department, and the job of the international business secretary is to serve the boss's various international businesses. Therefore, the contents and activities of international business secretaries must involve all aspects of international business affairs, and the contents are specific and complex, so they are distinctive and comprehensive. The comprehensiveness of the work of international business secretaries is reflected in three aspects: comprehensiveness, diversity and systematicness. Secretarial staff and departments have the responsibility to undertake all affairs related to the work and operation of enterprises; All affairs related to the coordinated operation of functional departments, including all kinds of affairs caused by business work, are also the work that international business secretaries should consciously undertake; The secretary should participate in the new problems, new affairs, new situations and new problems that need to be solved in coordination in the enterprise. Therefore, the contents of secretarial work are comprehensive and diverse. The comprehensiveness of secretarial work is also manifested in the fact that secretaries should handle complex daily work in an orderly manner and complete the duties of auxiliary management in comprehensive services.
4. Confidentiality
Secrecy refers to the confidentiality and importance of secretarial work. The secretary of international business surrounds the decision-makers and managers of enterprises, and the secretary department of enterprises is closest to the central part of enterprises. An important part of secretarial work is to assist the boss in decision-making management and various business activities, so a considerable part of secretarial work belongs to the boss's scope of work. Because of the need of work, the secretary must understand and master these work contents, and even on some necessary occasions, he has to temporarily replace his boss to implement management and carry out business activities.
Moreover, in the boss's work, a considerable part of the content is related to the major decisions and important matters of the organization. Because of the need to do things, the boss doesn't keep secrets from his secretary. In order to handle affairs conveniently, the secretary will know the secrets of the organization more and earlier than others, and the secretary will also be responsible for keeping all kinds of confidential documents of the organization, which determines the confidentiality of the secretary's work.
In addition, the work of international business secretary involves a wide range and the working environment is complex. For an international business secretary, you need to know all aspects and situations of your work like the back of your hand. Also be clear about what you need to know and what you need to know.
You don't need to know. Keep your mouth shut about what you know, don't be curious about what you don't need to know, and consciously reduce the possibility of confidentiality. This is also one of the characteristics of secretary's confidential work. In the work of international business secretary, it is necessary to do a good job in business trade, economy and technology, product development, customer information, organizational decision-making management and other related information.
Articles on knowledge introduction of business secretaries:
★ Introduction to the knowledge of business secretaries
★ Basic knowledge of secretarial major
★ Basic knowledge of secretarial workers
★ Basic knowledge of secretarial work
★ Introduction to the basic knowledge of secretarial profession
★ Essentials of Secretary's Basic Knowledge
★ Three basic knowledge and skills of a secretary
★ Description of basic knowledge of secretarial major
★ Essentials of Secretary's Basic Knowledge Arrangement
★ Basic knowledge of secretarial major in public institutions