McDonald's business philosophy: quality (Q), service (S), cleanliness (C) and value (V). \x0d\x0d\ Customer-oriented, all for you \ x0d \ McDonald's Company can be said to be one of the most successful catering retail enterprises in the world, and its success is not only reflected in its business actions and income, but also in its deep-seated catering culture. It not only changed the eating habits of millions of people, but also completely changed the food industry all over the world. At present, McDonald's has opened more than 20,000 chain stores in more than 0/00 countries (regions) around the world by franchising, and it is still expanding at the rate of developing one store per hour. Obviously, it has become a "Big Mac" company integrating catering and retail in today's world. \ x0d \ x0d \ customers are always right. \x0d\ Even if the customer is wrong, the mistake must be borne by himself, so that the customer can feel "completely satisfied" \x0d\ McDonald's Company, as the leader of the catering and retail service industry, regards service as its life. After every employee enters McDonald's company, the first thing is to receive training and learn how to better serve customers and make them 100% satisfied. To this end, McDonald's requires employees to do the following when serving food: \x0d\ When customers queue up to buy food, the waiting time should not exceed 2 minutes, and employees are required to work quickly and accurately. \x0d\ Attendants must serve customers according to the "six steps" of counter service. After the customer orders the required food, the waiter must deliver the food to the customer within 1 minute. \x0d\ Don't disturb customers when eating, and you can't "drive away" customers even after eating. \x0d\x0d\ TCL concept of McDonald's \ x0d \ This is the requirement of McDonald's company for all employees, and it is also the specific requirement for its own image, including: \x0d\ T: the first letter of English TENDER, that is, careful and careful. \x0d\ McDonald's Company requires employees to devote themselves wholeheartedly and serve every customer carefully, without neglecting any subtle link. \x0d\\x0d\ L: The first letter of English LOVING is love. \x0d\ McDonald's company not only pays attention to profit, but also pays attention to social welfare undertakings, so it often sponsors social charity undertakings and fulfills its social responsibilities. \x0d\\x0d\ C: the first letter of English CARE, namely caring, is concerned. \x0d\ Treat special customers, such as disabled customers, with thoughtful service, so that they can eat happily at McDonald's like normal people. \ x0d \ x0d "McDonald's is more than just a restaurant" accurately summarizes the management concept of McDonald's Group.