2. The first step in dealing with excuses, you should learn to identify whether the other party's reason is a fact or an excuse;
As mentioned above, it is very important and necessary to collect money, and the payee should be firm and decisive. Compromise and concession will not bring any improvement to your collection and payment. However, employees of customers who owe money should pay attention to maintaining good interpersonal relationships, and you can often get important clues about dunning from them. For example:
Manager Zhang is not on a business trip. He has been working in the company. It turned out to be an excuse that the boss was not here and he could not sign it. ※.
The company has been in trouble recently. ※,
Without the boss, many people quit. (Be careful! There may be a problem with the customer's operation);
I haven't paid a bonus for several months, and my salary was delayed for more than ten days last month. . (Look out! ※! There must be something wrong with the customer's funds);
A few days ago, the company made a big deal and more than 2 million yuan was returned to the account. Now that he has money, hurry to collect it. ※.
You must know the customer's payment procedure very well: do you want the original invoice? Fax? Do you want to attach the transport certificate? Can I pay in cash? Who is responsible for receiving documents? To whom? Who signed the approval? Who approved it? When is the usual payment date? Wait a minute. Be fully familiar with the other party's payment procedures, and you can immediately see through most of the other party's excuses.