Ali Xiaomi is an intelligent service product similar to personal assistant in mobile phone Taobao. Yunxiaomi, an intelligent customer service robot, preset 36 knowledge packages in different fields, supports Chinese-English dialogue, and can work online 7*24 hours.
At present, it has covered more than 20 business lines in Alibaba ecosystem, serving 600w customers every day, and the problem solving rate has reached 95%. Alibaba officially launched Ali Xiaomi, wireless multi-domain personal assistant and artificial intelligence shopping assistant virtual robot at the end of 20 15.
Yunxiaomi is the first time that Ali Xiaomi series products are open and empowered outside Ali Group, and it is a dialogue robot for enterprises, institutions and developers.
Yunxiaomi is a conversation robot, which supports NLP implementation based on different message ends such as web pages, apps and entity robots.
Yunxiaomi can realize knowledge consultation and question answering based on ontology knowledge base. At the same time, it can also be combined with multi-round dialogue configuration tools to integrate business into robot sessions, such as order inquiry, logistics tracking, self-service return robots and so on.
2065438+In March 2006, the artificial intelligence customer service robot "Ali Xiaomi" was officially opened to consumers all over the network. When 20 16 years 1 1, the passenger flow of Xiaomi reached120,000, and the number of effective dialogue rounds exceeded180,000, which was five times higher than that in 20 15 years.
According to the calculation that a customer service clerk receives more than 100 people every day, Xiaomi's service capacity is comparable to 33,000 customer service clerks. At the beginning of its launch, Xiaomi was only used on Taobao Tmall.
But soon, many departments of the group put forward artificial intelligence customer service with similar functions, and the Xiaomi team quickly invested in the platform work of Xiaomi's ability.
"Platformization is the biggest change of Xiaomi in the first half of last year." Kongkong said that through platformization, Xiaomi's ability can be extended to many terminals such as Ali Health and Rookie Logistics, and even a large number of merchants in Taobao Tmall.
With the continuous rise of artificial intelligence in the global field, human-computer interaction of chat robots, as one of the branches, has entered a fierce competition situation in the fields of intelligent assistants, intelligent services, IOT and so on.
From global companies to startups, they have joined the battlefield and started intensive cultivation in some unique vertical fields. In the development of the field of human-computer interaction in the past two years, on the one hand, the competition in various entry fields of the To C terminal is more intense (such as smart speakers in the IOT field), and the vertical field scenes are more subdivided and enriched.
In the past 20 17, Ali Xiaomi moved from Ali to the industry and gradually empowered businesses and enterprises; Covering English, Portuguese, Spanish, Indonesian and Thai from China to the world, AE and Lazada can do overseas business.
From PC and wireless to PC, wireless and hotline, multi-terminal empowerment; Ali Xiaomi has moved from intelligent human-computer interaction to intelligent human-computer cooperation.