The term "letters and visits" as mentioned in these Regulations refers to the activities conducted by citizens, legal persons or other organizations by means of letters, networks, emails, faxes, telephone calls and visits. Reflect the situation to the state organs, put forward suggestions, opinions or complaints, and the relevant state organs shall handle them according to law.
The term "petitioners" as mentioned in these Regulations refers to citizens, legal persons or other organizations that conduct letters and visits in the form specified in the preceding paragraph.
The term "state organs" as mentioned in these Regulations includes people's congresses at all levels in this province, the standing committees of people's congresses at or above the county level, people's governments at all levels, departments and agencies of people's governments at or above the county level, people's courts at all levels and people's procuratorates at all levels. Article 3 Letters and visits shall adhere to the principles of territorial management, graded responsibility, who is in charge and who is responsible, separation of letters and visits, classification and handling, and the combination of timely, open and fair problem solving and guidance and education according to law. Article 4 State organs shall establish and improve the mechanism for investigating and resolving contradictions and disputes, resolve contradictions and disputes that may lead to letters and visits on the spot, and prevent and reduce the occurrence of letters and visits from the source. Article 5 State organs shall improve the system of territorial responsibility, subject responsibility and leadership responsibility for letters and visits, and improve the performance evaluation of letters and visits. Article 6 Provinces, prefectures (cities) and counties (cities, districts) shall establish a coordination mechanism for letters and visits, play the role of comprehensive coordination, organization and promotion, and supervise the implementation, and study and deal with outstanding problems in letters and visits. Chapter II Rights and Obligations of Petitioners Article 7 Petitioners' letters and visits according to law shall be protected by law. No organization or individual may interfere with or obstruct the complainant from carrying out the petition activities according to law, illegally restrict the personal freedom of the complainant, or discriminate against or retaliate against the complainant. Article 8 Petitioners shall enjoy the following rights in their petition activities:
(1) Filing petitions according to law;
(two) to require state organs to provide consulting services related to their letters and visits;
(3) Entrusting an agent to conduct letters and visits;
(four) to make statements and arguments on the investigation and handling of letters and visits;
(five) to apply for the withdrawal of the staff of state organs who have a direct interest in the complaint reporting matters;
(six) to inquire about the acceptance and handling of letters and visits;
(seven) keep personal privacy and business secrets;
(eight) other rights stipulated by laws and regulations. Article 9 A petitioner shall perform the following obligations in his petition activities:
(a) abide by the social order and the order of letters and visits, and visit step by step according to law;
(two) objectively and truthfully put forward petitions, and shall not distort or fabricate facts or falsely accuse or frame others;
(three) to cooperate with the state organs in investigating and handling letters and visits;
(4) Other obligations stipulated by laws and regulations. Chapter III Letters and Visits Working Institutions Article 10 State organs shall improve letters and visits working institutions, equip them with staff suitable for letters and visits, provide necessary working conditions for letters and visits working institutions and personnel, and guarantee necessary working funds. Eleventh complaint reporting institutions shall perform the following duties:
(a) registration, acceptance, transfer and handling of letters and visits;
(two) to guide and supervise the work of letters and visits;
(three) to supervise and coordinate the handling of letters and visits;
(four) investigation and study of letters and visits, summed up the experience of letters and visits;
(five) to publicize laws, regulations and policies;
(six) other duties as prescribed by laws and regulations. Twelfth state organs and their staff shall abide by the following provisions in the work of letters and visits:
(a) civilized reception, and shall not make things difficult and discriminate against the complainant;
(two) timely handling of letters and visits in accordance with the law, without delay;
(3) Abide by work discipline, do not practice favoritism and malpractice, accept guests and gifts from petitioners, and do not ask for or accept bribes;
(four) abide by the confidentiality system, and shall not disclose state secrets, work secrets, business secrets and personal privacy;
(five) in accordance with the provisions of the custody of petition materials, shall not be lost, hidden, forged, tampered with or damaged;
(six) other provisions that should be observed according to law. Thirteenth letters and visits staff to perform their duties according to law are protected by law, and get the necessary protection, no unit or individual shall hinder. Chapter IV Channels for Letters and Visits Article 14 State organs shall publicize the mailing address, e-mail, website address, reception time, place and telephone number of letters and visits, as well as the inquiry methods of the progress and results of letters and visits.
State organs shall publish the laws, regulations and relevant provisions on the work of letters and visits, the acceptance scope and handling procedures of letters and visits and other related matters in the reception places for letters and visits or on the government website. Article 15 The person in charge of a state organ shall handle important letters and online complaints, receive important visits, regularly listen to reports on the work of letters and visits, and study and deal with outstanding problems in the work of letters and visits.
The person in charge of the state organs can take special interviews, key interviews, video interviews, case visits and other ways to coordinate the handling of related letters and visits.