My friend congratulates you on becoming an employee of Anta Store. I'll tell you a few tricks here: First, you should keep a cheerful, lively and happy mood as soon as you enter the store, and always keep a smile on your face, to customers and to all people. Customers should greet warmly when they enter the store: "Welcome to Anta". Send it when you leave the store: "Welcome to visit again". The hygiene inside and outside the second store should always be kept clean and spotless, and other items unrelated to the store should not be piled up. Goods should be displayed neatly. When customers make a mess, they should clean it up immediately. As for how to display goods, there are usually exhibition manuals, employee instruction manuals, product introductions and so on. You should study hard in the future, constantly improve your business level and come up with your own new ideas. At present, your basic process for customers is: welcome customers into the store-ask customers for their needs-guide and help customers find their needs-introduce products (you should know more about this later, start improvising and introduce appropriately. )-Encourage customers to try it on and help them (such as helping to arrange shoelaces and trousers)-Appreciate it properly (catering to customers' psychology moderately)-Deal, package, check out, cash register-send customers away-sort out the goods in the store and (hang up the sold ones again) greet the next customer. The third is to know the customer's heart, according to his words and deeds, his eyes and the words of his companions. Infer his thoughts and needs in order to satisfy and help him. This link is very important, and it needs some field experience and brain reaction ability, so we should study it carefully in the future. Finally, I'll teach you some basic knowledge: invoice, if handwritten, write down the date, code, product name, quantity, price, discount (don't write it without discount) and paid-in amount. The code, product name and price are all written on the product label. Pay attention to which one is torn to the customer. Look carefully. When the computer enters an order, it usually enters the code, quantity and discount, and the date is set at the beginning of each day. When collecting money and changing money, you must take it with both hands and count it face to face. Goods should be packed neatly, counted face to face and handed over with both hands. When there are customers in the store, help them actively. When there is no one in the store, create an active atmosphere, arrange clothes, do cleaning and so on. In addition, the image of employees is also very important. Employees should wear light makeup, no nails and Anta work clothes when they go to work. At least they should not wear clothes of other sports brands to work, their clothes should be neat and clean, and their work cards should be neat and standardized. The standing posture of employees is also very particular, and they can't be lazy at will. Their feet spread out, shoulder to shoulder, and their hands crossed on their chests or backs. When communicating with customers, always invite hands. Employees are not allowed to use mobile phones, telephones or other games at work, chat with other employees, make noise, sit down, lie down or even doze off at will. In addition, it is important to teach you to have collateral for sale. For example, if a customer buys shoes, he should be advised to buy another pair of socks. If he buys clothes, he should be advised to buy another pair of trousers and his own, and then help the family to see if there are any suitable ones. All right, that's all. There's too much to say. You can learn slowly and make progress later. Wish you success! ! ! ! There is another thing I forgot to tell you, you should pay attention to theft prevention, because employees have to pay for lost things. Pay attention to the customer's belongings, keep them for him, give them to him when you leave, wrap them for him when you buy them, and give them to him after counting. When customers leave, always pay attention to their belongings. Products that customers don't want after trying on or seeing them should be restored immediately. After buying it, count the yards immediately to see if the quantity is correct. If there is an alarm at the door, pay attention to the alarm. But make it clear that all this should not be too obvious, otherwise customers will be very dissatisfied when they know your intentions.