First of all, the fast claims process.
Report the case, the owner of the accident called 95500 to report the case. Survey to determine the damage, the auto insurance company sent people to the scene of the accident survey, and determine the loss of vehicles. Submit the claim materials, and the owner will prepare relevant materials according to the requirements of the insurance company and submit them to the insurance company. Audit, the insurance company will audit the customer's claim materials. After receiving the claim and passing the examination, the insurance company will transfer the claim to the account submitted by the customer.
Second, Pacific auto insurance quick claims
According to the requirements of "Ten Service Commitments of China Pacific Property Insurance Co., Ltd." issued on June 5438+ 10 this year, it is promised to complete the case examination and approval and notify the compensation within 1 working day from the date when the customer submits the complete and effective claim documents. In addition, the company has three requirements higher than the industry standard in the time limit for receiving reports: the response speed of the company's customer service hotline 95500 is within 5 seconds, which is higher than the industry requirement of 30 seconds; 95500 Dispatching Center completes dispatch within 2 minutes after receiving the customer's report and sends the successful report information to the insured in the form of short message, which is higher than the industry requirement of 10 minute; Company surveyors will take the initiative to contact customers within 5 minutes after receiving the dispatch, which is 10 minutes higher than the industry requirement.
The competition in the auto insurance market is becoming increasingly fierce. Faced with the challenges of many auto insurance companies, Pacific Auto Insurance Company launched the Pacific Auto Insurance Fast Claims Service. Pacific Auto Insurance also promised to complete the case approval and notify the payment within 1 working day.
1, claim procedure
For the real case of Pacific auto insurance quick claims, in order to ensure that this commitment is put in place, our company will evaluate the arrival speed of surveyors through unannounced visits every month, and the evaluation results will be directly included in their monthly claims assessment. At the same time, it also reminds customers that this time limit is a principled requirement and the insurance company will try its best to achieve it. The detailed rules also clearly stipulate that delays caused by force majeure such as traffic jams and accidents can be surveyed at the appointed time or in other ways as long as they communicate with customers in advance and get an understanding. For "one-day payment within 2000 yuan"
Step 2 settle claims quickly
Our company has now opened a fast track for small claims. According to the requirements of "Ten Service Commitments of China Pacific Property Insurance Co., Ltd." issued by Pacific Property Insurance in June 5438+ 10 this year, we promise to complete the case examination and approval of auto insurance liability accident cases with a claim amount of less than 3,000 yuan (including 3,000 yuan) and notify the payment within 1 working day from the date when customers submit complete and effective claim documents. High-quality Pacific auto insurance claims quickly is an important reason why Pacific auto insurance can stand on the auto insurance market for a long time. Pacific auto insurance also needs to constantly improve the speed of Pacific auto insurance's rapid claims settlement and strive to gain more market share.
3. China Pacific Insurance Company
(A shares: 60 160 1, H shares: 0260 1), also known as Pacific Insurance, referred to as China Pacific Insurance or Pacific Insurance, formerly known as China Pacific Insurance Company, was established in May of 19 1, and is a national joint-stock enterprise approved by the People's Bank of China. 200 1 According to the reply of the CIRC in the State Council and China, China on the reform of the separate operation institutions, the former China Pacific Insurance Company was renamed as "China Pacific Insurance (Group) Co., Ltd.". CPIC is the second largest property insurance company in Chinese mainland, second only to China Property Insurance, and one of the three largest life insurance companies. It operates a variety of insurance services, including life insurance and property insurance.