Suddenly 20 19 passed, and it was time to write a year-end summary, and I had to rack my brains again. The following is the Annual Work Summary of 20 19 Decoration Company compiled by me for your reference only. Welcome to reading.

20 19 summary of the annual work of the decoration company (1) 20 19 passed quickly. In the past year, the performance of xx Decoration Company has greatly increased compared with previous years, and the company's development is becoming more and more optimistic. Although affected by the financial crisis, the national property market is generally depressed, and the sales volume has not increased significantly compared with previous years. But after several years of development, our xx decoration company has gained a certain reputation in the industry. Coupled with our work attitude and quality, it is not surprising that our company has made great progress.

20 19 is the first year of the three-year development strategy of xx Decoration Company. All colleagues in the company have made great efforts around the company's strategic objectives and in accordance with the requirements of "innovation in concept, innovation in business ideas and innovation in operation management". With the support and trust of the majority of project managers, they regard difficulties as tests and turn challenges into opportunities, and have made gratifying achievements in business performance, enterprise management and brand building. Now the company's 20 19 year-end summary report is as follows:

First, pay attention to the construction of enterprise talents and enhance the competitiveness of enterprises.

The company has established and improved the salary and performance appraisal system, compiled and improved the employee handbook, initially formed an incentive mechanism, and strived to form a "fair and just, recruiting talents, giving full play to talents, being able to go up and down, and full of vitality" employment mechanism. In 20 19, the company * * * attracted nearly 30 talents of all kinds, initially realized the talent strategy of "attracting talents and retaining talents", and gradually enhanced the competitiveness of enterprises.

Second, strengthen the construction of corporate culture and enhance corporate cohesion.

Good corporate culture is the real driving force to promote the development of enterprises. Through a series of activities, such as the revision of corporate websites, the timely updating of internal magazine space and cultural propaganda columns, the expansion of tours, photography, poetry, essay writing, badminton competitions, etc. The construction of corporate culture has been publicized and popularized, which has increased employees' sense of identity with the enterprise and enhanced the cohesion of the enterprise.

Third, take management as the core, integrate resources and implement regional marketing model.

According to the strategic positioning of the company's 20 19 "year of operation", we have adopted more flexible, effective and pragmatic measures, more scientific management and better service, changed the operating mechanism, optimized the workflow, strengthened the service awareness and broadened the business scope.

(A) the full implementation of regional marketing model, the implementation of regional market responsibility marketing.

According to the company's historical operating data and market development potential, the national market is divided into four operating regions, in which the key and mature markets are divided into the first, second and third regions. The regional manager is responsible for its operation and defines its responsibilities and assessment indicators. The performance appraisal of regional managers is conducted quarterly according to the output value index. The performance salary and bonus of regional managers are directly linked to the project output value, which stimulates the subjective initiative of regional managers and improves the sense of responsibility and service of employees.

(2) Strengthen regional market development and improve branch management.

The company further strengthened the regional market development. According to the company's strategic layout, branches were established in xx, xx and xx in 20 19, which further improved the company's marketing network and laid a solid foundation for the company's next business scale expansion. At the same time, the company pays attention to the support, service and management of each branch, and has formulated and implemented the branch management manual. According to the management manual, the company signed business responsibility letters with xx, xx, xx and other branches. The implementation of the Management Manual has played a great role in establishing a benign operation mechanism between the company and its branches, clarifying the operating responsibilities of each branch and improving the operating efficiency of each branch.

(C) the rational use of enterprise resources, strengthen the awareness of supporting services.

In order to better serve the project manager and improve the winning rate of the project, we have established a customer management system, which provides professional suggestions and corresponding services from the aspects of design scheme, bid evaluation, bidding organization, budget quotation and financial support according to the actual situation of the project manager and the characteristics of the project.

In 20 19, the total contract output value of the company was xx million yuan, including the design contract of xx million yuan and the actual output value of xx million yuan, which successfully achieved the company's business objectives and achieved good business benefits. With the joint efforts of colleagues and project managers, in 20 19, the company carefully built the decoration projects of xx subway mall, xx shopping plaza, xx plaza and other shopping malls; Building decoration works of high-standard star-rated hotels such as xx Sailing Center, xx Hotel and xx International Hotel.

Through unremitting efforts, the company has formed a certain competitive advantage in high-end shopping malls, star-rated hotels and other decoration market segments, laying a good foundation for the company's brand building; Opened the building curtain wall engineering market and formed a new business growth point of the company.

Fourth, adjust the organizational structure, reform the salary system, and fully implement the performance appraisal system.

(1) Set up departments and posts reasonably this year, make clear job descriptions and responsibility requirements for each post, clarify the post responsibilities of each employee, sign a post target responsibility letter, set assessment indicators, and link them with employee salaries. We conduct quarterly assessment according to the completion of work objectives, which is divided into three levels: A, B and C, and rewards and punishments are well-founded.

(2) Strengthen the management cost control of the company, implement the cost forecast control system, and realize the target requirement that the controllable cost is 5% lower than the total budgeted cost.

(3) Strengthen project management and establish a standardized project management system.

By summarizing the experience of project management, the project management manual is compiled and the project responsibility management is implemented, which makes it clear that the project department is the cost center. Implement the project management manual to standardize and institutionalize the project management workflow; Clear job responsibilities; Quantify and refine the assessment indicators; Clarify the project management cost task, humanize and rationalize the project assessment and incentive mechanism.

Verb (abbreviation of verb) has made a major breakthrough in planning and comprehensively enhanced the brand influence of the company.

20 19 is the fastest growing year for our company, so 20 19 is also the turning point for our company. Starting from 20 19, our xx decoration company officially embarked on the development track. We all know how to work in the future. The development of our xx decoration company is to keep moving forward, make continuous efforts and win market share in continuous development. As long as we focus on management and quality and give customers the most satisfactory answers, the development of our company will continue!

20 19 summary of the annual work of a decoration company (2) is about to resign from the old and welcome the new. Summarize the shortcomings of 20 19 and plan the company's work in 2020.

First, sum up the past and find out the shortcomings.

In the past year, we have made some achievements, but there are also outstanding problems in our work, mainly as follows:

(A) the implementation is not in place, making the overall work plan for one year develop slowly.

(b) Lack of a manager to coordinate the command, implementation, inspection and supervision.

(3) The overall personnel structure is young, unstable and mobile.

(D) the lack of tacit cooperation between departments, team cohesion atmosphere is not strong.

(e) The project is seriously delayed, the service quality of the project is not up to standard, and the customer satisfaction is reduced.

Second, greet 2020 with confidence.

All the successes and failures in the past will become history. We have turned a new page. In order to achieve better results in the coming year, we should make full preparations, greet 2020 with confidence, work hard for a better tomorrow and sprint for creating 8 million achievements.

Business goal: 8 million yuan to break through the100000 mark!

Service tenet: to build a canoe brand with excellent service and win customers' reputation with excellent engineering quality.

Eight-character policy: unity * * * wins, seeking truth and being pragmatic

Slogan: 2020 xx Decoration Company Quality Service Year!

(1) Turn pressure into motivation, seek business opportunities in the crisis, and stabilize the leading position.

In 2020, under the influence of weak real estate, our decoration company will also be impacted, which is undoubtedly a test for us. How to ensure the number of customers entering the store is becoming more and more stressful for the marketing department. The marketing department will carry out the following activities on May Day:

1, collect original urban boutique housing, and the design department will make preparations before May Day without price war.

2. Collect zero-profit model houses (below 40,000).

(B) the establishment of a capable design team, play the role of a mainstay.

The design department put forward six needs for next year's work: the need to improve the quality and efficiency of work; Need to pay attention to the practical problems existing in the work of various departments; Need to pay attention to coordination; Need to pay attention to the importance of information; Need to pay attention to supervision; It is necessary to improve the quality foundation of internal personnel and strengthen team building.

Work focus:

1, design team building.

2. It is suggested to set up 2-4 branches.

(3) Quality is the life of the enterprise, and quality is the benefit of the enterprise.

In 2020, the company will take engineering quality as the core, brand as the leading ideology, engineering quality and customer satisfaction as the core, and carefully create a 100% quality project with customer satisfaction. Solve the problems in the construction process in time, put an end to the delay in the construction period, and record the implementation and return visit of customer complaint calls to achieve the final customer satisfaction. In order to ensure the quality and image of the project, it is necessary to increase excellent construction teams and implement the last elimination system for construction personnel.

(d) Follow the concept of network marketing, and maintain and enhance the brand image of the company.

With fewer staff and heavy workload, we will continue to collect online market information, formulate promotion plans and targets for different customer groups, maintain good communication and cooperation with major industry media and associations, and promote the company's products by using various media. , cooperate with the marketing department and the design department to carry out the topic selection, design and effect promotion in each stage of the year. At the same time, customers are invited to the company for detailed discussion through network communication.

(V) Strict company system, strengthening all-round training, and creating a harmonious team atmosphere.

1. Recruitment: Next year, we will seize the opportunity to continuously recruit decorative designers, home improvement salesmen and telemarketers, and adopt the method of survival of the fittest. There are a large number of floating talents in the spring market, which is the prime time for the company to recruit talents. We should actively participate in job fairs in colleges and universities, and at the same time recruit needed talents through the Internet.

2. Daily work management: strengthen the management of office settings, uniformly purchase, keep, distribute and register low-value consumables of fixed assets, and all departments can receive office supplies according to the examination and approval procedures if they need to use them. Improve and standardize enterprise rules and regulations. Grasp all aspects of work dynamics in time and accurately, feed back all aspects of information to the leaders in time, and be responsible for supervising and coordinating all departments to conscientiously implement the company's rules and regulations and superior orders. We must constantly strengthen the supervision and management of labor discipline. We must also do a good job in personnel changes and attendance statistics management.

3. Salary management: Revise the salary system of all departments of the company, in addition to increasing the length of service salary and social insurance for employees who work continuously in the company, and implement the principle of combining material rewards with spiritual rewards for employees who have outstanding performance or made special contributions to create a space suitable for personal development.

Finally, on the eve of the Spring Festival, xx, the general manager of xx Decoration Company, sincerely thanks all the staff for their hard work in the past year. At the same time, I would like to take this opportunity to pay New Year greetings to all of you in your early years, and wish you all success in your work, good health and happy families in the new year!

20 19 Annual Work Summary (3) A decoration company has been in xx company for three years. Looking back, I feel nervous, helpless and happy. In xx Decoration Company, I experienced the transformation from business representative to office and then to business manager. Thank the company for cultivating and trusting me. The work situation and work plan for next year are summarized as follows to guide future work.

First of all, summarize the shortcomings in the work over the past year.

(1) Personal work

1. Internal management oversight of the business department.

(1) Professional training and extracurricular knowledge of business personnel are not in place.

Although the pre-job business representatives were systematically trained, the subsequent professional training was not done well, which led to the business representatives knowing everything you said (because he was trained) and not knowing what you said (because he forgot), so continuous learning and training will be a major focus of the later work. Strengthen the construction of professional training and evaluation.

(2) The business information channel is narrow and the market expansion ability is insufficient.

Our business volume has not developed greatly, which reflects the shortcomings of our business expansion: limited information scope, narrow channels and lack of standardized management; Information screening is arbitrary, tracking means is simple, and there is no systematic planning; The market development ideas are not broad, the means are not rich, the individual combat ability is not strong, and the comprehensive skills need to be improved.

(3) Insufficient control of work details leads to low comprehensive benefits.

After more than ten years of brand precipitation, corporate governance is improving day by day, and corporate culture has also accumulated. However, today's Shangge people have no professional ethics and sense of responsibility, no work enthusiasm and fighting spirit. Although they were busy everywhere and brought customers, the details were under control because our work was not accurate enough.

Insufficient, resulting in unsatisfactory comprehensive benefits. For example: pull the business list, but the brand introduced awareness in the early stage, and the on-site cooperation was out of touch; I paid a deposit and drew a picture, but the concept and scheme of the picture could not impress the customer; Wait a minute.

2. Customer service center.

(1) The receptionist didn't take the customer seriously enough, which led to a bad first impression.

The etiquette reception at the front desk is not professional enough, and there is no in-depth understanding of the company's corporate culture, and the early guidance to customers is not in place, which leads to the lack of understanding of the company's brand, brand trust and brand added value. For example: the company's founding time, honors won, company strength, company's awareness in the current market, unfamiliar brands, etc.

(2) The maintenance of old customers lags behind, which leads to the decrease of the recommendation rate of old customers.

Cultivating the loyalty of an old customer is a magic weapon for the long-term development of an enterprise. The difficulty and cost of developing a new customer is greater than maintaining the repeated purchasing power and recommendation rate of old customers. And often we ignore this point, which leads to a great discount on the recommendation rate of customers. Strictly control the quality during the construction process, and actively and properly maintain after-sales. Daily maintenance should be done for old customers, such as: daily blessing SMS, weather reminder, holiday greeting card and other details marketing, maintaining the relationship between old customers and the company, and also getting the model house of old customers in the first time.

Two. Work plan for 2020

At the end of 2065438+2009, General Manager xx put forward the xx strategy 598 package and the xx strategy 298 package, and through learning from professional teachers, he took the lead in launching this decision in the whole market. According to the general idea of General Manager XX in the market, it should be feasible, and we should do our best to make this package plan in 2020. The specific work business plan is as follows:

(A) the rational use of business resources, strengthen the awareness of supporting services.

In order to better serve customers and improve the signing rate of customers, the customer service center plans to formulate a customer management system. According to the actual situation of new and old customers and the characteristics of the project, the design department will give professional advice and corresponding services from different styles of designer arrangement, design scheme and project manager arrangement, so that every detail will fully satisfy customers.

(2) Implementing education and training.

After supplementing the system of establishing rules and regulations, we should pay close attention to education and training through early meetings and training courses, so as to qualitatively improve employees' concept of doing things according to the system and obeying the law. In this way, all employees can complete the task with enthusiasm and hard work after receiving the task.

Looking back on 20 19, we didn't do well, but we also realized the unfair competition in the market. 20 19 we failed a little, and I deeply realized my shortcomings. In the new year, I will strictly implement the company's work standards, cooperate with the work of xx, xx and the leaders of various departments, carefully formulate and improve the working system of the division and customer service center, and earnestly supervise and complete it. Go all out to complete the company's goals and tasks for the new year.