New starting point, new expectation. After ten years of "Spring Breeze Convenience Tax Action", Guangzhou Taxation Bureau actively visited CPPCC members and the director of Guangzhou Guo Ding Law Firm to discuss development plans.
"Our accountant went to the Yuancun Taxation Office of Tianhe District Taxation Bureau to handle affairs. When he came back, he told me with emotion that when he looked up at the tax office, he saw the conspicuous words' If you have any questions, please find the director' and attached the director's phone number directly next to him. Suddenly, he felt particularly practical and warm. We have experienced the convenience of cloud taxation by tax authorities, and Guangzhou's taxation really deserves its reputation. "The convenience service measures she brought to the tax authorities are too numerous to mention.
Guangzhou Taxation Bureau takes "accelerating the construction of tax modernization with efficient and convenient services and better environment" as its strategic goal, adheres to high-quality and efficient tax payment services, and strives to build an intelligent, intensive and standardized "cloud tax office" to continuously improve the service level of all channels.
Taking Tianhe District Taxation Bureau as an example, the electronic taxation bureau handled 900,000 times, the smart social security business 36,000 times, and the V tax channel business146,000 times. The average diversion rate of tax payment channels is 92%. The bureau has also innovated and upgraded service measures such as "having opinions on the code" and "looking for the director with opinions" to promote the upgrading of tax payment services.
"From offline, online to the palm, I really feel the feelings of the tax department serving taxpayers." She is full of appreciation and expectation for the tax department to improve tax service. "Guangzhou tax department has continuously improved quality and efficiency in terms of tax-related service wisdom level and innovative measures to optimize business environment, which makes us more confident in future development!"
Tianhe District Taxation Bureau, in combination with the characteristics of a large number of households and complicated business, has continuously optimized and upgraded its work measures to create a "5G message +IVR hotline service" model and an intelligent consulting brand; For tax-related professional service institutions, which account for about13 of the whole city, the services of "eight specialties" such as "special section handling" and "special line service" will be comprehensively upgraded; Invite volunteers from professional organizations to join the "Guangzhou-Taxation-Enterprise Exchange Group" to give full play to their professional advantages and help with consultation and answers; Create excellent service brands such as "Greater Bay Area Easy Taxpayer" and "You Ask Me for Tax", and create a good business environment of "creating wealth+gathering wealth".
"As a lawyer, I have been paying attention to the measures taken by Guangzhou tax authorities in the construction of the rule of law. For example, before the Guangzhou Municipal Taxation Bureau and the Municipal Lawyers Association jointly established the Guangdong-Hong Kong-Macao Greater Bay Area Tax Law Cooperation Center, they launched a number of practical measures to benefit enterprises and facilitate the people, which effectively improved the quality and efficiency of resolving tax disputes. In Tianhe District, I am glad to see that the consultation and mediation center for tax-related disputes of public lawyers has been established, and many street communities have also set up joint processing workstations for social insurance fee collection disputes, so that the legitimate rights and interests of taxpayers and payers will be safeguarded to a greater extent. " The director frequently praised Guangzhou tax authorities for strengthening tax control and creating a high-quality and efficient business environment ruled by law.
Serving Guangdong-Hong Kong-Macao Greater Bay Area Tax Legal Protection Cooperation Center is a beneficial exploration of sincere cooperation between lawyers association and tax authorities. Not only has a "flexible" dispute resolution mechanism been established, but also multiple legal services have been provided, creating a service platform of "going out and bringing in". "As lawyers, we will also actively publicize the tax and fee policies, give timely feedback on the opinions, suggestions and advanced practices of the tax rule at home and abroad, and work with the tax authorities to create a tax rule-of-law bay area where wisdom meets." She is full of expectations for the future.