1. The newly revised Product Quality Law of People's Republic of China (PRC) shall come into force as of (c).
A 1 February 22, 993 b65438+September1,September 2000 c1July 8, 2000 2. When was People's Republic of China (PRC) Food Hygiene Law promulgated and implemented? (C) A,1994 65438+1October 30th b,1995 65438+1October 60th c,1995 65438+1. Whether this behavior of the hotel violates the provisions of the product quality law.
(violation) 4. China began to implement the total quality management system in (). (B) A， 1978B， 1979C， 1980 5。 The seller shall bear the liability for product infringement compensation and implement the principle of ().
(c) A. No-fault liability B. Absolute liability C. Fault liability D. Strict liability 6. Which of the following products can be exempted from product identification (). (a) Bulk biscuits B, bottled Coca-Cola C and bottled soy sauce 7. There is a customer notice posted in the underground business hall of a supermarket. Which of the following violates the Consumer Protection Law?
(c) A. Remind consumers to take good care of their belongings; B. ask customers to deposit their bags; C supermarkets have the right to inspect the goods brought by customers when necessary; D. ask customers to pay at their designated payment office; 8. Among the following units, those that have the right to conduct social supervision over acts that harm the legitimate rights and interests of consumers are (a) A. Consumers Association B. Administration for Industry and Commerce C. Industry Association D. Any unit or individual 9. Illegal operators use other people's business licenses to provide goods or services. (1) A. Business license holder B, producer C and supplier (Article 37 of the Consumer Protection Law stipulates that if an illegal operator who uses another person's business license provides goods or services and damages the legitimate rights and interests of consumers, consumers may demand compensation from him or the business license holder. )
10. In a consumer dispute, if the quality of goods or services is disputed and testing and appraisal are needed, the cost of testing and appraisal shall be paid in advance by (), and () shall provide an equal guarantee. Finally, the responsible party bears (A) A, consumer, operator B, consumer association, operator C, operator, consumer D, operator, consumer association 1 1. If the operator has () behavior in providing goods or services, it shall increase the compensation for its losses according to the requirements of consumers, and the compensation amount shall be double the price of the goods purchased or the service received. (1) A, fraud B, consumer complaints C, illegal business D, forcing consumers to spend 12. The Law on the Protection of Consumer Rights and Interests stipulates that the state shall listen to the opinions and requirements of () when formulating laws and regulations on consumer rights and interests.
(1) The commercial advertisement of "A, Consumer Association B, Consumer C, Relevant Administrative Department D, Operator 13" is consistent with the consumer's exercise of () rights. (A) A, the right to choose independently B, the right to be respected for personal dignity C, the right to know 14, the quality of the business provided by the operators to consumers is high, and the lack of weight violates the rights of consumers.
(A) A, the right to fair trade B, the right to know C, the right to know 15, consumer's criticism, accusation and accusation against consumers' infringement of their rights and interests are the manifestations of their exercise of () rights. (2) Which is the longer right of criticism, supervision, accusation and accusation? 16, shelf life or shelf life of goods?
(b) A. Shelf life B. Shelf life 17. A store posted a store notice that said, "All the goods sold are non-refundable". Is there any legal basis for this shop notice? (b) A. Yes, B.No. 18. A ragged consumer in a shopping mall took a fancy to a desk lamp with a price tag of 1200 yuan, and asked the salesman to take a look. The salesman not only refused to accept it, but also sneered.
This behavior of the shop assistant violates (c). A. Obligation to accept consumer supervision B. Obligation to provide true information about goods and services C. Obligation not to infringe on consumers' personality rights 19. When consumers buy or use goods or receive services, their legitimate rights and interests are harmed. If the original enterprise is divided or merged, they can claim compensation from the enterprise in ().
(B) A, the original B, bear its rights and obligations after the change C, after the division and merger 20. According to the Law on the Protection of Consumers' Rights and Interests, after the end of the fair or the expiration of the counter lease, you can also claim compensation from the lessor of the fair and the counter. (C) A, Exhibitor B, Organizer C and Organizer 2 1. To carry out the theme of "health, * * *", health care products manufacturers must focus on grasping the four barriers of enterprises. Which of the following does not belong to this "four customs"? (c) A. The "four levels" of reputation, quality, brand and price are: reputation, quality, price and service. 22. In the warranty period () after repair still can't normal use, the operator shall be responsible for the replacement or return.
(B) A, B, C and C.23. A consumer caused property losses due to product quality problems. He asked the merchant for compensation, but the merchant refused. This behavior of merchants infringes on the rights of consumers.
A. Right to fair trade B. Right to claim C. Right to security.
2.3. 15 knowledge, the less the better.
International Consumer Rights Day In order to expand the publicity of consumer rights protection, make it widely recognized internationally, promote the cooperation and exchange of consumer organizations in various countries and regions, and better carry out the work of consumer rights protection, international organization of consumers unions has designated 15 every March as the International Consumer Rights Day.
From 1983, every March 15, consumer organizations all over the world hold large-scale activities to publicize consumers' rights and show their great strength. These measures include issuing press releases and informing the public about the activities of consumer organizations; Tell people what consumer organizations will do to protect consumer rights; Publicize through newspapers, periodicals, radio and TV programs, and distribute publicity materials or consumer publications in schools.
Organize speeches on consumers' rights and interests and strive to raise consumers' awareness of protection. Consumer organizations in some countries collect "consumer rights protection songs" from the public on this day, and some organize speech contests, consumer protection knowledge contests or carry out "the most serious event that harms consumers' interests in a year" selection activities; Reward those who have contributed to the work of protecting the legitimate rights and interests of consumers; Hold various exhibitions; Hold a lecture on consumer education; Consumer organizations in some countries also check the implementation of relevant laws and regulations to protect consumer rights and interests; Hold * * *, performances, on-site publicity, consultation, complaints and voluntary service.
Since 1987 in China, every March 15, consumer organizations all over the country hold grand commemorative activities with relevant departments to publicize relevant laws and regulations and their achievements in various forms, so as to promote the concern and support of the whole society for the protection of consumers' rights and interests. "3 15 International Consumer Rights Day" has become a social activity with wide social influence and far-reaching significance.
In recent years, China Consumers Association's "annual theme" has set a theme every year from 1997 to carry out the "annual theme" activities. The so-called "theme of the year" means that on the basis of widely publicizing and implementing the Law on the Protection of Consumers' Rights and Interests, consumers' associations highlight one aspect every year, strengthen the publicity of protecting consumers' legitimate rights and interests, and increase the intensity of protecting consumers' legitimate rights and interests, so that the work of protecting consumers' legitimate rights and interests will continue to develop in depth.
The themes of China Consumers Association over the years are: 1997, honesty and fraud prevention 1998, facing rural consumers 1999, safe and healthy consumption 2000, clean consumption 200 1 year, green consumption 2002, scientific consumption 2003, and creating a safe consumption environment 2004. 2005: Health * * * 2006: Consumption and Environment 2007: The Origin of Consumer Harmony 3. 15 In order to expand the publicity of consumer rights protection, make it be taken seriously internationally, promote cooperation and exchanges among consumer organizations in various countries and regions, and better carry out the work of protecting consumer rights, international organization of consumers unions decides 1983 every March, The choice of this date is based on the President's Special Speech on Protecting Consumers' Interests delivered by former US President John F. Kennedy in the US Congress on March 1962, in which the famous "four rights" of consumers were put forward for the first time, namely: the right to consumer safety; The right to obtain consumption information; The right to choose commodities freely; The right to resort to law.
From 1983, every year on March 5, 15, consumer organizations all over the world will hold large-scale activities to publicize consumers' rights and obligations through various forms and media to show their strength.
3. Who proposed "March 15 Consumer Day"?
1962 March 15, former us president John F. Kennedy delivered a special presidential speech on protecting consumers' interests in the us congress, in which the famous "four rights" of consumers were put forward for the first time, namely: the right to safety; Have the right to obtain correct information; Have the right to choose freely; Have the right to put forward consumer opinions.
Kennedy put forward these four rights, which were gradually recognized by consumer organizations all over the world and regarded as the most basic work goals. 1983, international organization of consumers unions designated 15 every year as the International Consumer Rights Day.
Choosing this day as "International Consumer Rights Day" is also to expand publicity and promote international consumer protection activities. As Ms. Parkin, President of international organization of consumers unions, said, "People exchange, product exchange, technology and exchange activities, etc. Requires us to consider and act on a global scale.
When this struggle continues every day, we choose one day every year so that all parties can hear our voice for consumers and gain spiritual motivation to work hard for future tasks? .
4.3. 15 How to write a small practice pen for counterfeiting on Consumer Safety Day?
The great mother gave us precious life, but this precious life is only once. How can I take care of it? This reminds us of safety. How many teenagers have been killed by a series of terrible safety accidents? So, in this afternoon, every class in the whole school has a screening of safety common sense. The reason why the school does this is to let students protect their lives with common sense of safety.
In this screening, I saw many cases of safety accidents. This case is really exciting and regrettable.
These cases are all caused by people's poor safety knowledge and inability to deal with accidents. So, I listened carefully to some common sense and coping methods. What impressed me most was the common sense of fire control. For example, a patch panel can't plug in many plugs at the same time, which will cause short circuit of power supply. When boiling water, you can't boil it with reverse water. After using the electric appliance, you must turn off the power and unplug it.
Dry fire extinguishers can be used correctly in the early stage of fire. For example, when the fire is getting bigger and bigger, you can wave for help with bright cloth on the balcony, and you must cover your mouth with a warm towel folded after 8 floors, so that the smoke will not be inhaled, and so on. In a word, when a safety accident happens, the most important thing is to be as calm as Sima Guang and not to panic, otherwise it will cause irreparable results. In order not to destroy a beautiful flower life, please learn safety knowledge from an early age, protect yourself with safety knowledge, and protect the life given to us by our great mother! So, students, from now on, in order not to let the tragedy happen again, for you to have a blue sky tomorrow! Please be safe! Mom's words: After reading this article, I am relieved. You know the value of life and how to protect yourself, son. You have grown up.
5. Consumer Protection Law, which you all know about daily consumption.
Chapter II Consumer Rights Article 7 Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services.
Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety. Article 8 Consumers have the right to know the real situation of the commodities they buy or use or the services they receive.
Consumers have the right to require business operators to provide prices, places of origin, producers, uses, performance, specifications, grades, main ingredients, production dates, expiration dates, inspection certificates, instructions for use, after-sales services or the contents, specifications and expenses of services, etc. according to different conditions of goods or services. Article 9 Consumers have the right to choose their own commodities or services.
Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services. Consumers have the right to compare, identify and choose their own goods or services.
Article 10 Consumers have the right to fair trade. When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.
Article 11 Consumers who suffer personal or property damage due to purchasing or using commodities or receiving services have the right to compensation according to law. Twelfth consumers have the right to establish social organizations to safeguard their legitimate rights and interests.
Article 13 Consumers have the right to acquire knowledge about consumption and the protection of consumers' rights and interests. Consumers should strive to master the knowledge and skills of the goods or services they need, use the goods correctly and raise their awareness of self-protection.
Article 14 Consumers have the right to respect their personal dignity and national customs and habits when purchasing and using commodities and receiving services. Article 15 Consumers have the right to supervise commodities and services and protect consumers' rights and interests.
Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.
6.3 15 consumption * * * short stories
Gao Zhensheng said that his * * * story began at the age of 12.
That year, Gao Zhen's father's unit issued three movie tickets, namely 10, 1, 2 and 3. 65438+1 October1,my brother went to the movies with the movie ticket of 65438+1October 3, which was confiscated by the ticket inspector on the spot. Gao Zhensheng picked up his younger brother and went to get justice-since the ticket on the 3 rd has not expired, why was it confiscated? Faced with the young Gao Zhensheng, the ticket inspector was speechless and promised to let his brother go to the cinema on the 3 rd.
"Since then, I have found this meaning very interesting and fulfilling." Gao Zhensheng said that it was this incident that inspired his most primitive personal consciousness.
On one occasion, Gao Zhensheng and his wife met Bhutto in Tianjin. A middle-aged woman asked Gao Zhensheng to help her as a "model" in order to buy enough cloth for her husband.
"After the measurement, the tailor said it needed 2.5 meters. The woman said that she had a 5-meter cloth ticket, which was invalid when it was not used at 4 pm. She asked if the remaining 2.5-meter cloth tickets could be transferred to me, and I gladly accepted. " Gao Zhensheng said that the cloth ticket was given in cash, and he and his wife bought 3.5 meters of cloth. Unexpectedly, in the process of moving on, he and his wife met the same "help". Only then did he realize that he had been cheated, and the price was 8 yuan higher than the previous one.
For this matter, Gao Zhensheng was very uncomfortable. A month later, taking advantage of the business trip in Tianjin, Gao Zhensheng deliberately strolled to the cloth shop and wrote down the name of the shop with notes. The alert boss immediately stepped forward to ask. Knowing the situation, the boss was embarrassed and revealed the truth. It turned out that the price of cloth fell at that time and the cloth bought by the store at a high price was unsalable, so the boss came up with a way to sell it.
Gao Zhensheng was very reasonable. He didn't ask for a refund or claim. As long as the store returns the expensive 8 yuan money per meter, it finally gets back the justice of 25 yuan.
■ House 1.5cm error * * * more than one year.
"The key to the success of many small things depends on whether you persist." Gao Zhensheng said that this is his experience and the key to his success.
Gao Zhensheng once "measured" the width of his new landlord's head and west head with the keen eye of carpenter's experience. After more than a year, he found a developer, a construction team and a construction department. Finally, the developer, the construction team and the construction department witnessed the measurement together. Results The width difference between the east and west ends of the living room was 1.5 cm. Faced with such a result, the developer was speechless and admired Gao Zhensheng's insistence. Gao Zhensheng finally got compensation from 700 yuan.
In this year's * * * rush about, the time of each trip, the number of trips, which units and departments visited, etc. , Gao Zhen Province made a detailed written record, which he considered as evidence.
In fact, Gao Zhen's * * * stories are all his personal interests, which are not big, but they are also quite universal.
Gao Zhensheng doesn't like the industry practice of "rounding off" and giving less change in supermarkets. Every time he meets this problem when shopping, he always talks at the cashier. Some people think that this person makes a mountain out of a molehill, but Gao Zhensheng doesn't think so.
"Society always advocates fair trading. How can it be fair? Rounding off the four numbers of 1234, but getting five numbers of 56789 is unfair to consumers. In addition, this practice itself infringes on the rights and interests of consumers. A penny is also RMB, and a penny is also a violation of consumer rights. " Gao Zhensheng said.
One night, Gao Zhensheng and his wife were shopping in a supermarket near their home, and happened to see the supermarket staff change the production date without authorization to extend the shelf life of bread. Gao Zhensheng stopped them without hesitation. "This is cheating, it is irresponsible to consumers' body and mind, and businesses have no conscience." Speaking of this, Gao Zhensheng is still very angry.
Gaozhen province is also disgusted with some sales promotion methods of merchants. "I went shopping in the supermarket on February 24th last year, 65438. A salesman tried to sell a mustard tuber, claiming that it was delicious, and it was worth eating in a vat for ten days, but I think the production date will expire in two days. "
"Many things are rarely compensated in the end, but every effort I make is a reminder and education for businesses and an achievement for myself." Gao Zhensheng said that it is important to persist in many things, which is also his true feeling.
7.3. 15 online survey on consumer theme reading * * *
More than half of people have encountered automobile and food safety disputes (1 point); Once a consumer dispute occurs, only a few people resort to consumer associations or legal channels to solve it. (2 points) 2.
D3. Lack of evidence; High inspection cost; Large consumption of manpower and material resources; Lack of legal knowledge; Lack of strong regulatory power; Difficulties in quality appraisal; The market environment is unfair.
Answer until four o'clock. Consumers have rich legal knowledge; The industrial and commercial departments should strengthen supervision; The society strengthens * * * propaganda; Create a good market environment.
1。 Test analysis: According to the information provided by [Network Survey], it can be concluded that the basic situation of Chinese consumers is that more than half of them have encountered automobile and food safety disputes (1 point); Once a consumer dispute occurs, only a few people resort to consumer associations or legal channels to solve it.
. Test center: screen and integrate the information in the text.
The ability level is analytical synthesis C.2.
Test analysis: this question is a multiple-choice question, and item D "All purchased goods can complain successfully as long as they have quality problems." Not all purchased goods can complain successfully as long as they have quality problems, which is absolutely correct, but it should be said that all purchased goods can complain as long as they have quality problems.
Test center: screen and integrate the information in the text. The ability level is analytical synthesis C.
3。 Test analysis: after reading the above materials, it is concluded that the reason why consumers are difficult is the lack of evidence; High inspection cost; Large consumption of manpower and material resources; Lack of legal knowledge; Lack of strong regulatory power; Difficulties in quality appraisal; The market environment is unfair.
Test center: summarize the main points of the content and summarize the central meaning. The ability level is analytical synthesis C.
4。 Test analysis: answer first, then start with the content of the article, answer at least two points, and talk about some of your own views, preferably positive and healthy.
"Every year 3 15" and "every day 3 15", whenever 3 15 comes, the topic of consumers * * will be particularly hot, and consumer complaints will blowout. Combined with the above materials, this paper analyzes how to avoid the occurrence of complaint blowout from many aspects. The measures are: consumers enrich legal knowledge; The industrial and commercial departments should strengthen supervision; The society strengthens * * * propaganda; Create a good market environment.
Test center: personalized reading, creative interpretation of works. The ability level is query F.