In order to help you manage a hotel better, below, I will share books suitable for hotel managers to read, hoping to help you!

Ritz-Carlton Service Benchmarking Management Case? Feng, Lin

This world? Father of the hotel? Caesar? Liz's gold service standard is the model among models. What is its motto? We are all gentlemen and ladies, serving gentlemen and ladies? It has been widely praised for more than 100 years. This book is a review of the development of the Ritz-Carlton Hotel, showing its service strategy and cultural level in an all-round way, and telling readers all this in the form of stories. For all the staff of the Ritz-Carlton Hotel, it is the highest mission to let the guests get real care and comfort. What is in front of you now is a large-scale research reading that can change the service concept of enterprises, help enterprises find the service gap, and improve the service quality level in an all-round way by learning from benchmark enterprises.

Four Seasons Hotel Dream in the Cloud? Isador. sharp

The staff turnover rate in the hotel industry remains high, and the staff of Four Seasons Hotel, as written in the book, can still hold their posts when the Paris Hotel strikes. What keeps them loyal to Four Seasons Hotel? What increases their job satisfaction? How can Four Seasons provide better service to customers by improving employee welfare? This book explains the quality and persistence of the previous generation of hotel people from the life of Mr. Sharp, the founder of Four Seasons Hotel and a luxury hotel giant.

The writing of this article is very readable, which is of great significance to the understanding of hotel industry, capital operation, enterprise management and even corporate culture and brand operation. A person without thoughts can never do great things, and a person without vision and dreams can hardly climb to the top of the hotel industry.

Service spirit? Marriott road? Little marriott.

If you want to manage a hotel group successfully, or if you work in a hotel management company, this book may become your management bible. The author of this book is Bill marriott? Chairman and CEO of Marriott International Hotel Group. This book combines the development history of Marriott International and many cases, which is the best interpretation of Mr. Marriott's management.

Luxury attitude? Wang Ersong

Nowadays, luxury goods can be seen everywhere in our lives, but where does luxury goods come from? Is it price or status, persistence or ostentation? China people, who are getting richer and richer, have gradually lost the tradition of craftsmanship and the spirit of Excellence, which we no longer have? A heart of taste? When you go abroad to buy top luxury goods, when you spend a lot of money on Ming and Qing furniture and antique calligraphy and painting, I'm afraid it's just an investment to show off your wealth.

And this book, Back to Nature, really explores what real luxury is. As an elite engaged in high-end hotel industry, only by tracing back to the source can we truly understand the true meaning of distinguished service.

Make my coat? Conrad Hilton

Conrad, the king of hotels in the world? Conrad Hilton wrote an autobiography entitled "Go ahead" at 1957. He expounded his philosophy of life, that is, the art of life. He proposed that if life is to be successful, ten elements must be well coordinated. He is an energetic and capable industrialist and a true optimist. The International Hilton Hotel Group, founded by him, currently has more than 200 hotels in the world, with total assets reaching billions of dollars, receiving hundreds of thousands of tourists from all over the world every day, and earning hundreds of millions of dollars annually, ranking first among the largest hotels in the world.

Shangri-la strategic plan

Any hotel person can learn a lesson from it: the management concept and corporate culture of the hotel are by no means a few slogans! Strictly speaking, this is not a management book, but an internal document of Shangri-La Hotel Group? Group strategic plan, so it is impossible to publish. But everyone in the hotel should try to get it and read it. The name of the document is strategic plan. In fact, there is no SWOT analysis, and there is no specific process to implement the plan. This is a complete movie? How to implement the group's business philosophy? What is the structure of the whole document? Guiding principles? What exactly does that mean? Action guide? Performance evaluation? . Shangri-La Group can continue to grow and develop in the encirclement of international hotel brands in Europe and America, not only because of Mr. Guo Henian's strong financial resources.

International hotel management? Chuck Y. Ji

This book is a classic in the series of teaching materials of the American Hotel Association, which has far-reaching influence in the international hotel industry. This book seems a bit abstruse for people who are new to the hotel industry. However, if you are the director of the hotel department or above, you must read this book. From the introduction of international hotel groups to the influence of relevant policies in different countries on hotel management; From the main factors of hotel development needs assessment to the main principles of hotel management contract; From hotel marketing in the international market to transnational human resource management, this book has been covered and elaborated thoroughly.

Classic of modern hotel management? He Jianmin

If you plan to engage in hotel management, this is an ideal introductory textbook. This book expounds the basic concepts and management methods of hotel management, with concise content and prominent points. Professor He Jianmin, the author of this book, studied abroad and worked in the Marriott Hotel in Vienna, so this book has a certain theoretical depth and a very emotional understanding of hotel management.

The birth of a galaxy? Virginia? Luke

This book tells the entrepreneurial story and development history of Accor Hotel Group in France. One of the greatest influences of this book on the hotel industry in China is that the birth and development of the largest economy hotel chain brand in China are closely related to this book? Belong to the housekeeping team? Management guide? .

The starting point of Blackstone, my apex? Peter. petersen

This book will take you to interpret the relationship between hotel operation and capital game from the perspective of a higher investor, so as to further show you the difference between the vision and strategy that a top hotel manager needs to consider and the middle management of hotel operation.

Although there are only two chapters in Blackstone's 25-year history, Peterson's struggle and his values are much more valuable than understanding Blackstone.

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