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How to do mass work well in the new period
First, deeply understand the importance and urgency of doing a good job in mass work under the new situation.

As is known to all, during the Yan 'an period, Comrade Mao Zedong had a dialogue with Mr. Huang Yanpei, a famous democrat, on the rise and fall cycle rate of the ruling, which was the famous cave dwelling pair. The chairman said that the * * * production party will definitely get out of this "cycle rate" because we are rooted in the people and are "rushing for exams" every day. Half a century of dialogue still warns us to attach importance to people's democracy, keep close contact with the masses and further strengthen and improve mass work.

(1) Doing a good job in mass work is an objective requirement for carrying forward the fine traditions of the Party and practicing the Party's purpose. Who to trust, who to rely on, for whom, and whether to always stand in the position of the overwhelming majority of the people are the touchstones for judging Marxist political parties. Our party has always attached great importance to mass work, and has always paid attention to mobilizing, inspiring, trusting and relying on the masses, which is determined by the nature and purpose of our party. Looking back on the revolutionary war years, our party is not only the leader and organizer of the revolutionary war, but also the leader and organizer of mass life. It links the people's life with the revolutionary war, unites the people to form a "real iron wall", and explores a series of mass work laws with "from the masses to the masses" as the core, thus continuously expanding the influence of the party among the masses and making many people from doubt and wait-and-see to understanding and trust. The fine style of keeping close contact with the masses has become one of the three magic weapons for our party to win the revolution. Under the new historical conditions, our party also consciously embodies the party's mass work in the concrete practice of serving the people wholeheartedly. The history of the Party's development in 9 1 year fully shows that the masses are the foundation of our Party's existence and development, mass work is the main magic weapon for us to win the great achievements of the new-democratic revolution, socialist construction and reform and opening up, and the mass line is our Party's fundamental working line and lifeline. It can be said that the history of China's revolution, construction, reform and development is a history of close ties with the masses. ?

(2) Doing a good job in mass work is a realistic need to safeguard the achievements of reform, development and stability. Over the past 30 years of reform and opening up, Longling's economy and society have developed rapidly, the urban and rural areas have changed with each passing day, and people's living standards have improved significantly. It can be said that this is the result of relying on the people and mobilizing the wisdom and enthusiasm of the broad masses of the people. However, we should also be soberly aware that with the advancement of marketization, people pay more attention to the pursuit of interests. Different stakeholders will inevitably produce different interests, contradictions and conflicts, which will lead to a large number of contradictions among the people that affect the vital interests of the masses and social stability. Group incidents and emergencies are increasing, and confrontation is intensifying. Because many contradictions coexist and are interrelated, if they are not handled properly and in time, they will lead to a wider range of contradictions. We must continue to maintain a good development situation, and to solve and overcome contradictions and difficulties, we must rely on the masses and do a good job in mass work. If we ignore the interests of the masses, do not take a positive attitude to solve contradictions, turn a deaf ear to the reasonable demands of the masses, or deal with injustice, bad attitude and simple methods in the process of handling, it will also trigger new contradictions, affect social stability and hinder the development process of the county. ?

(3) Doing a good job in mass work is an inevitable choice to implement the spirit of the Sixth Plenary Session and promote social harmony. Grasping development depends on both things and people. Simple economic growth cannot solve all economic and social problems. Economic development must be coordinated with social progress, population, resources and environment, and must reflect the requirements of the Sixth Plenary Session of the CPC Central Committee that "development is for the people, development depends on the people, and the fruits of development are enjoyed by the people". At the same time, the people are the fundamental force to build a harmonious socialist society. To build a harmonious socialist society, we must adhere to the pursuit of people's interests as the foothold and starting point of development, and persist in educating, publicizing, guiding and mobilizing the masses, so that people from all walks of life can get tangible benefits in the reform, opening up and economic construction, give full play to all positive factors, stimulate the creative vitality of all walks of life, and form a harmonious society that everyone is responsible for and enjoys.

(4) Doing a good job in mass work is also the foundation for consolidating the Party's ruling foundation and improving the Party's ruling ability. The greatest political advantage of our party is to keep close contact with the masses, and the greatest danger after the party is in power is to be divorced from the masses. In the new historical period, the Party should not only attach importance to development, but also always maintain flesh-and-blood ties with the people, stand the test of long-term governance, and strive to build a harmonious relationship between the Party and the masses. Therefore, we must attach importance to mass work. With the continuous development of our county's economy and society and the promotion of democratic politics, the knowledge level of the broad masses of the people has been continuously improved, and the concepts of policy, efficiency, fair competition, democracy, participation and autonomy have been continuously strengthened. People's demand for participation in social and political life is rising, and it takes a long process to perfect and finalize the new system. This change has put forward new and higher requirements for our party's ruling style and leadership style, and the old method of relying solely on administrative means in the past is no longer suitable. We should seriously study the characteristics and laws of the ideological and political work of the masses under the new situation, do all the work closely related to the interests of the masses with an extremely responsible attitude, win the trust of the masses, and constantly consolidate the ruling foundation. ?

Second, conscientiously grasp the characteristics and laws of mass work in the new period?

With the deepening of reform and opening-up, various ideological trends in the international community are stirring each other, and information networking is developing rapidly, which has brought extensive and profound changes to our social life. At present, socio-economic components, organizational forms, employment methods, interest relations and distribution methods are increasingly diversified, and the independence, selectivity, variability and differences of people's thoughts and behaviors are increasingly enhanced, and the factors affecting people's thoughts and behaviors are becoming more and more complicated. The people's awareness of rights protection, democracy and legal system has been significantly enhanced, and the phenomenon of people's unconditional trust and obedience to the party and government in the early days of ruling gave way to the pursuit of individual rights to a certain extent. Under the condition of long-term governance, social differentiation and other issues have brought certain social "rebellious" psychology. Due to the problems existing in the construction of party style and clean government, the trust in public power has been reduced. The emergence of new media, such as the Internet, has formed a new channel for expressing demands, and has become a buffer valve, regulator and public opinion amplifier for the masses to participate in and discuss state affairs, giving them an unprecedented right to speak. Wait a minute. Specific performance in the following five aspects:

(1) Mass work tends to be diversified?

First, the targets of mass work are diversified. With the profound changes in social structure, the increasing differentiation of social strata, the freedom of career choice and the continuous acceleration of social mobility, the category of the masses has undergone profound changes. On the one hand, there are groups with different interests, which are different from the relatively simple situation of unit people, rural areas and enterprise employees in the past. Nowadays, many new classes, such as self-employed workers, private entrepreneurs and freelancers, as well as floating population, new economic organizations and new social organizations, have become new targets of mass work, and the masses are growing. On the other hand, due to institutional and policy reasons, different groups have different channels to accumulate wealth and different benefits from the fruits of reform and opening up. The interests of some basic groups such as workers and peasants have not been paid due attention, and some vulnerable groups such as laid-off workers, landless peasants and urban poor people still have opinions on many existing policies. ?

Second, the masses reflect the diversity of problems. At present, the focus, hot and difficult issues reflected by the masses are not only land acquisition and demolition, environmental protection, enterprise restructuring, employment security, law-related litigation and other issues, but also problems in safety production, cadre style, unfair distribution, ethnic religion, historical legacy and other aspects and fields. The hidden dangers of mass incidents are highlighted, the new hot spots that induce mass incidents are increasing, and the demands of the masses are maximized. Often, historical issues and practical issues are intertwined, the reasonable demands of participants are intertwined with illegal means, and the blind participation of most people is intertwined with the crimes of a few criminals, which increases the complexity and the difficulty of handling them. A little carelessness may make individual and local problems affect the overall situation, and non-confrontational issues become confrontational issues. ?

Third, the interests of the masses are diversified. In the process of reform, the enthusiasm of individual people who are constantly changing is required to be fully exerted according to their living conditions, and the demands of the masses are changed from simplification to diversification and from generalization to differentiation.

Fourth, the main body of mass work is diversified. The Party should not only do a good job in straightening out the masses' emotions and resolving contradictions, but also mobilize the government, mass organizations, grass-roots mass autonomous organizations and social intermediary organizations to make joint efforts to carry out mass work with different characteristics in a targeted manner and form a joint force of the Party's mass work. ?

Fifth, the means of mass work are diversified. Under the condition of market economy, the effectiveness of vertical command social mobilization mainly relying on administrative organization resources is getting weaker and weaker, while the economic means driven by interests, ethical means with honesty and trustworthiness as the core, legal means with freedom of contract as the main body and public opinion means with mass media as the carrier are getting stronger and stronger in social mobilization, and the party's mass work means will tend to be legal, rational and equal. ?

(2) The contradiction between cadres and masses tends to be complicated?

First, direct conflicts of interest and indirect conflicts of interest are intertwined. At present, China is in the period of social transformation, and the development of urban and rural areas, regions, economy and society is unbalanced. Employment, social security, income distribution, education, medical care, housing and other issues related to the vital interests of the masses are still outstanding. On the one hand, due to the limitation of objective conditions, the demands of the masses cannot be met in time. On the other hand, due to the lack of smooth communication mechanism, people have no "export", public opinion can not be effectively expressed, and a large number of potential participants without direct conflicts of interest are stored. Once there is an incentive, many supporters will use onlookers, boos and even provocations as weapons.

Second, rational litigation and irrational litigation are intertwined. In normal times, some problems reflected by mass letters and visits are due to insufficient attention to the initial letter and initial visit, which leads to contradictory rational demands. Undeniably, in order to realize their demands, some people hold the mentality of "no trouble, no solution, no trouble, no solution" and "supreme", and always go to the county government to petition for trouble for things that can be solved normally through legal channels and non-governmental channels, resulting in more and more petitions, repeated petitions and group visits.

Third, antagonistic contradictions and non-antagonistic contradictions are intertwined. At present, social contradictions are mainly non-antagonistic contradictions among the people, but there are also some signs and tendencies of antagonistic contradictions. Some mass incidents are often carefully planned and organized in advance, with clear internal organizational hierarchy, clear division of labor, unified slogan and action plan, and control and command in advance and retreat. At the same time, some people with ulterior motives participate in contradictions among the people and try their best to sow discord. In this regard, we should have a clear understanding and not give orders in our work. ?

(3) The reasons tend to be diversified. There are many reasons for the contradiction between cadres and masses, but five aspects stand out:

First, decision-making mistakes. Some leading cadres did not fully consider the bearing capacity of society when formulating policies and measures. In the process of major decision-making and major planning adjustment, they underestimated the possible problems and formulated unbalanced, inconsistent, incoherent and unstable policies and regulations. The implementation of policies is arbitrary, especially the major reform measures involving the vital interests of the masses are not well considered, and they make blind decisions and engage in performance projects and image projects under immature conditions. These decision-making mistakes not only caused economic and political losses, endangered the vital interests of the people, but also damaged the image of the party among the people and separated the flesh-and-blood ties between the party and the people. ?

Second, cadres cannot be trusted. Some cadres are unfamiliar with the production and life of the masses, do not have close ties with the masses, and are unfair in dealing with issues involving the interests of the masses. Some cadres have low political sensitivity, can't see some unstable problems in time, lack the ability to find them in advance, and fail to take effective preventive measures, resulting in "small things dragging on, big things dragging on", and it is difficult to keep small things out of the village and contradictions from being handed over. Therefore, some rural people trust cadres less than religious organizations. In the past, cadres were greeted at the top of the mountain, but now it is rare. Due to the people's distrust of cadres, some local abnormal organizations are on the rise, and even illegal religious forces such as cults and sects, which have disappeared for many years, are resurgent, and hostile forces take advantage of it and become an important hidden danger affecting rural political stability. ?

The third is improper handling. The form of social organization and the way of life of the masses are undergoing profound changes, and the people's awareness of democracy and political participation is also increasing. However, many cadres in party member can't grasp the ideological trends of the masses, and some cadres simplify their working methods, intensifying some contradictions among the people that could have been properly handled and increasing social opposition. Some towns and units do not handle contradictions and disputes in time, and there are delays and disputes. Small things drag on, big things drag on, and small things are not taken seriously. If things get worse, the leaders will solve them. In the process of implementing policies and handling cases, some administrative management and law enforcement personnel do not consider social effects and estimate possible consequences, and handle cases on the basis of facts. Their work is superficial and their style is simple and rude, which can easily lead to the development of mass incidents in a vicious direction. ?

Fourth, the channels are not smooth. At present, the masses reflect their opinions and suggestions in various ways, and express their interests, rights and political demands, both in quantity and degree, depth and breadth, which are unprecedented. Although all levels and departments are taking various measures to broaden the channels of interest expression and appeal, the problem of narrow or even missing channels of interest appeal still exists, which seriously affects the relationship between cadres and the masses.

The fifth is psychological imbalance. In the period of social transformation, the original economic structure has been broken, and some people are not prepared enough for reform and development, so they can't look at the problem with a holistic, long-term and rational perspective. Once one's own interests are affected, psychological imbalance and cognitive deviation will occur, which will lead to resentment and dissatisfaction. If the gap between the rich and the poor is too large, there will be a mentality of "hating the rich"; Due to the weak awareness of the legal system, most people are still used to looking for the party Committee and government instead of the law to demand "justice" when encountering problems. When dealing with legal and litigation-related issues, there is a tendency that "letters and visits do not trust the law, letters and visits do not trust the law, letters and visits do not trust the court, and letters and visits leaders do not trust the judge". Some people mistakenly think that the government's persuasion in dealing with mass incidents is "the law does not blame the public." These are the important ideological and psychological foundations for the frequent occurrence of mass incidents at present. ?

Of course, the characteristics of mass work and the form of party-mass relationship will appear in different faces at different times and occasions. The key is to attach great importance to it, make in-depth research, explore the law, have a clear aim, make every effort to solve it, and strive to create a harmonious relationship between the party and the masses. ?

Three, do a good job in mass work under the new situation should have the ability and grasp the method.

At present, to do a good job in mass work in the new period, leading cadres must have

Prepare five abilities.

(1) Have the ability to love the people. History is created by the people. The people are not only the inexhaustible motive force for the continuous development of the party's cause, but also an indispensable and important force for building a harmonious society. Therefore, to do mass work well, we must have the consciousness of being close to the people and loving the people. The first is to strengthen the sense of purpose. We should always bear in mind the purpose of serving the people wholeheartedly, the principle that the interests of the masses are no small matter, and the unavoidable reality of the problems reflected by the masses. As leading cadres, we should always think of the people, always care about the production and life of the masses, and always solve outstanding problems in development with our hearts. The second is to learn to empathize. From the perspective of ordinary people, carefully examine the problems existing in the work; We should stand in the position of ordinary people and carefully examine which problems the masses need to solve most; From the perspective of ordinary people, carefully examine whether the policy is beneficial to the people and whether it will bring influence and loss to the people. As long as we think about problems, plan measures and make democratic decisions from the perspective of ordinary people, the masses will be very supportive, very supportive and very understanding, and all work will be steadily advanced. On the contrary, there will be duplication, obstacles and mistakes in the work, which will even affect the smooth development of the whole work and the harmony and stability of society. The third is to be kind to the people. The people's petitions reflect problems and show their trust and dependence on the party Committee and government, hoping to help solve some practical difficulties through their concern. This is the job responsibility of all levels and departments, and it is also the need to smooth the channels of public opinion expression. If the attitude towards people's petitions is blunt, indifferent and perfunctory, or even the people's petitions are described as "unruly", "low quality" and unreasonable, the people will feel very disappointed and will have grievances and dissatisfaction. Therefore, we should be kind to ordinary people, to every mass, to every visiting mass, and to resolve social contradictions with deep feelings.

(2) Have the ability of persuasion. Ideological work is the forerunner to carry out all kinds of work, the key to spiritual wisdom, the good medicine to solve psychological problems and the sharp weapon to promote work progress. No matter what we want to do, we need to understand, publicize, unite and win over the masses. First, learn from the strengths of the masses with an open mind, go deep into the grassroots, go deep into reality, make friends with the masses, listen to their voices, grasp their sufferings, understand their ideas, help them solve their difficulties, solve their worries and accept their opinions and suggestions. The second is to have superb speech skills. Ideological persuasion requires people to lobby and guide, and must have strong comprehensive knowledge, including legal knowledge, practical policy knowledge and social knowledge; You must have the art of speaking. When you speak, you should "look at the food and the guests present." We can't be the same, let alone one thousand people. We should not be bureaucratic and confuse the masses by saying irrelevant things. Third, the attitude should be clear. To carry out mass work, we must seriously communicate with the masses, have a heart-to-heart talk, and explain the problems reflected by the masses clearly. Finally, we should try to make friends with the masses and learn from them the specific truth of the problems reflected by the masses and the wishes to be expressed. Then we should explain the policy to the masses, put forward measures to solve the problem, methods to solve the problem, and specific time limit to solve the problem, and finally win the support, trust and solution of the masses.

(3) Have the ability to control complex situations. Compared with other work, dealing with mass incidents and receiving people's collective petitions has its particularity and complexity, as well as its risks. A little carelessness in working methods will lead to bad events, which will have a negative impact on society and cause passivity, which is not conducive to the development of work. Dealing with mass incidents and receiving mass petitions is one of the important tasks of leading cadres at all levels and departments, and it is also one of the arduous tasks under the new situation. We should have lofty professional ethics, courage not afraid of difficulties, determination to face difficulties, and a good mentality to win, seize the opportunity, be safe and meticulous, take advantage of the situation and deal with it decisively. One is to have a correct judgment. The occurrence of mass incidents and mass petitions is definitely not accidental. It has a process from quantitative change to qualitative change, as well as a process of brewing, gathering and action. It is a long-term accumulation process of contradictions, from small to large, a few people participate in the process of majority participation; From tenderness to extremes, from resentment to very intense process. At this time, it is necessary to think calmly, make in-depth analysis, make accurate judgments, and adopt the methods of talking with the masses, soliciting opinions individually, and recommending representatives to discuss, so as to gradually ease the intense emotions of the masses, step up control of the situation, and carry out work in an orderly manner. The second is to "strike while the iron is hot" to ease contradictions. After the mood of the masses has eased, a meeting of representatives of the masses should be held immediately, so that the masses can have a full say and vent their grievances as much as possible; Let the masses express their problems completely, so that the problems reflected by the masses can be revealed more truly. The third is to focus on the work of leadership. Ideological guidance should be given to the leaders and key personnel among the masses, and they should be rational and emotional, explain policies and legal provisions, dispel incorrect thoughts and illusions, and persuade them to solve problems in accordance with policies and regulations.

(four) with comprehensive coordination ability. In a sense, letters and visits

Work is mass work and an important part of the Party's mass work. Mass work is to serve the Party committee and government, solve problems for the people, resolve contradictions and hidden dangers and promote social harmony and stability. To do a good job in mass work, we must have good comprehensive coordination ability, ability to reflect agility and ability to act quickly. First, be a good staff officer. In the event of mass incidents and mass petitions, the most important thing is to reflect quickly, act quickly, report in time, report the situation to the party Committee and government leaders in time, and put forward measures to deal with the problems. The second is close cooperation. First of all, it is necessary to coordinate the relations between superiors and subordinates, between units, between departments and within the department, so as to achieve proper coordination, correct command, smooth communication and close contact, and form a joint force. The third is strong supervision. After the responsibility is implemented, the more important link is inspection and supervision. What weak units and parts should be the focus of inspection and supervision, especially the responsible units with contradictions and functional departments with the right to deal with problems, so as to prompt them to properly solve the problems reflected by the masses in time.

(five) to have the ability to advance consciousness. The focus of mass work is at the grassroots level.

In the departments and units that have problems, it is not "wise after the event" or "hindsight" to ask for mass work. It is necessary to take precautions, do a good job before problems occur, and shift the focus of work and responsibility, so as to prevent first and remedy later. First, we must do a good job in the investigation of contradictions. Early investigation, early prediction, early intervention and early disposal of hidden dangers of mass contradictions should be carried out, and investigation, disposal and resolution should be in place; Insist on leaving no future trouble, no dead ends and no blind spots. The second is to strengthen information communication. Information is the lifeline of all work, and it is the "fixed star" for thinking about problems, making decisions and taking measures. It must be highly valued and concerned. It is necessary to report, study and analyze major sensitive information in mass activities in a timely manner; It is necessary to pay close attention to the ideological trends of individuals in time, master their trends, pay attention to their behaviors, and do a good job in a targeted manner to prevent the behavior of individuals from evolving into the behavior of the majority; Special attention should be paid to folk information, which at least represents the mentality of some people, and these folk information may be the focus, emphasis and difficulty of doing mass work well. We must adhere to information communication and sharing, let information play a better role in mass work, and further promote economic development and social harmony and stability.