Generally refers to "unprofessional", "unprofessional" and "authoritative" people.
Therefore, in line with the purpose of "sincere and all-round service to customers",
We can't ignore the misunderstanding and self-righteousness caused by customers' knowledge, experience or cognitive obstacles.
So sometimes it is argued that adhering to the principle is actually for the fundamental interests of the "customers".
Of course, we should pay attention to the attitude and way of "contention".
Besides, saying "the customer is always right",
It can only refer to the basic rights of customers to express their emotional wishes and safeguard their personal rights and interests.
This does not necessarily mean that customers will never make mistakes in morality, etiquette and behavior.
As the saying goes, "the customer is always right",
It only emphasizes that the service subject should ensure the basic respect for customers and the realization of rights in business.
It does not necessarily mean the loss of the basic rights and responsibilities of the service subject.
Otherwise, it is difficult to ensure the benign and normal operation of the main mechanism.
So, in front of unreasonable customers,
The ancient counterattack strategy of "favorable, favorable and restrained",
It is also the fundamental principle of maximizing the interests of our business entities and customers!
It is the embodiment and requirement of "rationality"!
This kind of debate must be placed in a specific environment to have the significance and value of the debate. As we all know, the so-called customer is always right, which refers to an advanced business principle and professionalism, because the starting point and ultimate destination of businesses is to meet the requirements of customers to achieve profitability, and the requirements of customers are their work direction. Therefore, for them, the customer is always right, and the customer has a position respected by God. Without this environment and scope, then the customer is just an ordinary person. Without perfection, he can't always be right. This sentence is either disgusting or boring if it goes on arguing.
Maybe someone will get to the bottom of it and say that customers will have excessive demands. Then I thought, if you can accept it, it doesn't matter much. If you refuse because you can't accept it, then he is no longer your client.
A few words. All the friends who watch the ball know that there is a saying in sports that "the referee is always right", but we all know that this sentence is only effective and meaningful in the game. Without the conditions of the game, it is meaningless. If a referee gives us a yellow card warning outside the court, I'm afraid everyone will beat him to a swollen head with their old fists.
The same is true of this debate.