Even a ten-year-old rice noodle, the experience of defending rights in the rice noodle festival made me cry.
Redmi bookpro15 (i711370h/16gb/512gb/mx450) has been running for less than one year. Since April, the fan has made abnormal noise. Every time you turn on the computer to run the software, the fan will run at a high speed, which is acceptable if you are playing games. The computer was hot and hot, and then it was repaired. It was demolished twice in five days and not repaired three times in March. Then I talked to Xiaomi customer service many times and didn't get a reasonable solution. Xiaomi company is a mountain that I can't shake. I just want to tell my experience, let more people know the truth and avoid into the pit.
The first Xiaomi mobile phone that I started to use after graduation is a low-end 100-yuan machine-Red Rice note5A standard version. A few days before the warranty period, the battery of this mobile phone was bulging, so I was afraid of ghosting when taking pictures. After I got it from Xiaomi, I successfully changed the battery and camera. Although the after-sale is very smooth, it is terrible to have problems near the warranty period. Now that I think about it, I thought it was a small probability event. To tell the truth, at that time, I was also an out-and-out diaosi, so I supported Xiaomi, a brand with the slogan of cost performance. Even if there is a problem, I am willing to pay for him. This mobile phone was finally given to the elderly at home.
Red Rice note5A Standard Edition was replaced by Red Rice note7Pro. It happened to be my birthday when I bought this mobile phone. It feels good to get a new mobile phone. After all, it is also a high-end mobile phone of Redmi series. This mobile phone is the first little king kong in the mouth. It used to be easy to use, but now it looks thin. It is also near the warranty period, and the side key is broken. After-sale replacement succeeded. Although the second mobile phone also has problems, it is also a side.
Redmi k30(5g) version replaces Red Rice note7Pro. At that time, the red rice note7Pro was not broken, but the memory was not enough. Some cards are missing. Redmi k30 was bought in JD.COM. I still remember that when I received the courier, I was very happy to dismantle my mobile phone card in the square. I was deeply impressed by the cost performance at that time. When I bought this mobile phone, it had been released for almost a year, and it dropped by about 800 yuan, which was worth it. Maybe I'm here.
In April, 20021year, when Redmi BOOKPro 15 went on the market, my last Lenovo laptop was returned, and several brands of laptops of Lenovo, Xiaomi and Huawei were compared online. The public opinion at that time seemed to be unfriendly to Lenovo, so I might give up Lenovo. I was brainwashed by Xiaomi's parameterization. I instantly found that the 3.2K large screen of Redmi BOOKPro 15 was very attractive, and the dual-screen collaboration of MIUI+ system promoted at that time also attracted me. As for Huawei's computer, it felt a little expensive, so I chose Redmi BOOKPro 15. To be honest, up to now, I also think this computer looks simple and fashionable, and it would be perfect if the fan is not too loud.
During the period, I bought three rice belts 5, one rice belt 6, one Mijia fascia gun, one Mijia foot bath tub, one Mijia eye massager and one Redmi router. If it weren't for the maintenance experience of BOOKPro 15 in Redmi, I might have replaced everything I could at home with millet products, because my heart has long been planted in the online millet smart product model room in the whole house. At the same time, I also think Xiaomi is a company that sincerely makes products for users, and makes the best products at the same price with the lowest price. Xiaomi is a latecomer in every field he has set foot in, and is a company that has expanded its territory. This enterprising spirit and Xiaomi's low parameter theory make me a complete rice noodle. Even though there are many negative comments on Xiaomi on the Internet, my love for Xiaomi has not decreased, and sometimes I will play back and forth with black powder on the keyboard. At that time, it seemed that I was the spokesperson of Xiaomi, defending my dignity. It's ridiculous to think about it now. You regard Xiaomi as a belief, and Xiaomi never regards rice noodles as God.
Just after the Spring Festival this year, around February of 15, due to the battery charging problem of Redmi BOOKPro 15, a computer trouble-free maintenance report was sent. I was depressed when I saw the report, but because the computer has been plugged in, it doesn't matter whether it is fast or slow. Then, the sound of the fan becomes louder and louder. I asked the customer service and finally decided to go to the local millet for after-sales maintenance. Because Xiaomi's trouble-free report last time made me feel that professionals should first determine whether there is something wrong with the computer. After the sale, I reinstalled the system first, and then disassembled it, which dragged on for about a week. The local after-sales engineer asked me to send it for repair, and then I sent it for repair immediately. Because my notebook will expire in a few days, I'm a little anxious. Looking back now, my two problematic mobile phones both had problems when the warranty period was approaching. I think Xiaomi is not only a very cost-effective product, but also a very cost-effective warranty period. Anyway, there is nothing serious wrong with the product during the warranty period, and it will be broken after the warranty period. I think this design that will break after the warranty period is an insult to consumers.
It was sent for repair on April 6, and the computer came back on April 8. The engineer said that a fan was replaced, but after I got the computer, I found that the problem of abnormal noise of the fan still existed and it was more serious. I recorded a small video and then called Xiaomi customer service to communicate. Xiaomi customer service suggested to send it for repair again. At that time, I didn't want to send it for repair, because my Redmi BOOKPro 15 was disassembled twice in five days and sent for repair twice in March. Then the warranty period really passed, and I advocated either changing the computer or giving me cash compensation. At that time, Xiaomi customer service said that I needed to ask the leader to wait and reply within 24 hours, but by 24 hours, no one paid attention to me, so I called, and then a Commissioner gave me a reply. He readily refused my two requests, and then said that he could give me gifts within 200 yuan as compensation, and the rest was given. At that time, I just got off work at noon. I felt a little angry when I heard him say this, so I hung up the phone. If I send it back for maintenance and the computer needs to be dismantled, it will have to be dismantled three times a week. I don't expect to ask too much if the computer is to be dismantled into scrap iron or hung on salted fish.
But then I thought, if you don't send someone to repair it, you still have to tear it down and pay for it yourself. In desperation, I had to accept the suggestion of sending it for repair again, and then I went back to my residence and recorded a video of the abnormal sound of the fan switch for more than three minutes, which proved that the problem was true. Because during this period, the customer service said that the temperature was too high for a while and asked me to repair it offline for a while, so I was not sure what the problem was, so I recorded a video as proof. Send the video as soon as it is recorded. It's April 9th now, and the warranty period of my computer will expire on April14th, so do you think there are any strange problems found by friends here?
That is to say, whether it is a mobile phone or a computer, it is not a simple coincidence that problems occur near the warranty period or just after the warranty period. Probably the original intention of the designer. When the computer came back on April 17, the problem of abnormal fan noise remained, but the report given by Wuhan Xiaomi Maintenance Center was that the computer was still trouble-free.
Redmi BOOKPro 15 has a fan abnormal noise and fever problem, from April 1 to April 17, more than half a month, either during after-sales maintenance or on the way back and forth. During this period, I communicated with the customer service and telephone human service of Xiaomi Mall countless times, and also left comments on Xiaomi's official Weibo, but all comments were deleted, including Xiaomi mobile phone and telephone human service.
By the way, on New Year's Day last year, I also spent 6,400 yuan on Xiaomi 1 1ultra, but Xiaomi officially started the promotion of 1 500 employees in April. According to the online sales promotion, Xiaomi 1 1ultra has sold more than 60,000 units. It is estimated that Lei is always happy, but he bought the starter, and some people like me bought Xiaomi 11ultra a short time before April. I want to cry without tears. I lose 500 yuan every month. I thought I could show off my wealth by buying Xiaomi 1 1ultra, but I was directly insulted by Xiaomi.
I am just an ordinary consumer, a rice noodle for ten years. I really didn't expect to be treated so coldly from beginning to end. Maybe Xiaomi doesn't need us ordinary consumers anymore. Xiaomi's customer service said that I acted according to national regulations, and I followed your process, but the result was too chilling. I really wanted to cry at that time, from my first red rice note5A to red rice note7Pro, red rice note9Pro and Redmi K30. From Redmi book Pro 15 to Xiaomi 1 1ultra, I have always believed that Xiaomi is a simple problem with abnormal fan sound. It was repaired twice in March and dismantled twice in five days, and the problem became more and more serious.
If you are not in a big city, I don't recommend you to buy a Xiaomi notebook, because Xiaomi's after-sales maintenance of local mobile phones is OK. Laptop maintenance level is too low. I feel that I can't do anything but drive and install the system. Speed is turtle speed.
If you want to buy Xiaomi electronic products and high-end products, you should be psychologically prepared for Xiaomi's price reduction promotion, and at the same time be aware of the problem that Xiaomi will deteriorate after the warranty period. If you think that all the problems with Xiaomi products on the Internet are black powder, then look for Xiaomi and be sure to buy the extended warranty service of Xiaomi, otherwise you will want to cry when you encounter the problem that Xiaomi will deteriorate after the warranty period. Perhaps, Xiaomi's customer service is right. Xiaomi has never been a consumer's millet. Xiaomi has always been a high-flying capitalist. What is the rice noodle festival for fever is just a propaganda slogan. Xiaomi is also a dictator who controls and comments. He only allows consumers to praise, and if there is a bad review, it will be blacked out. Redmi book Pro 15 top match. When you open any software, fans always talk about the state of operation, with problems, low maintenance level and cold customer service. Is this how Xiaomi treats the hopes of his high-end players? Xiaomi has a good journey. I can't do anything to Xiaomi. I can only hang up and cry for ten years. That's what I got at the rice noodle festival. I hope that every potential buyer of Xiaomi can recognize the real Xiaomi and not be misled by propaganda. If you want to buy notebook children's shoes, you should honestly buy computers from old brand manufacturers.
In the end, I was forced to complain about black cats and finally got a compromise. Although it is not satisfactory, it is acceptable. What I want to say is that if the black cat complaint had not been exposed, Xiaomi would have been strong enough to ignore the legitimate demands of customers. This is the most terrible place.
A few days ago, I found that the warranty period of Lenovo laptop is as long as three years, while Xiaomi laptop is only one year. Judging from the length of the warranty period, Lenovo seems to have more confidence in its own computer.