Adhere to the people-oriented, ruling for the people, combine the "thousand cases return visit" activity with the mass line education practice activities, and effectively combine changing the style of cadres, promoting "things to be solved" with resolving social contradictions and promoting social harmony and stability, so that the activities can achieve tangible results.

Second, the work objectives

Taking people's satisfaction as the fundamental standard, we will effectively solve the hot and difficult problems highlighted by the masses, strive to reduce repeated leapfrog letters and visits, and earnestly consolidate the results of letters and visits; Understand and master the situation of petitioners in time, do a good job of ideological stability in a targeted manner, and ensure that "the case is closed and the lawsuit is stopped"; Effectively change the style of cadres, promote cadres to truly go deep into the grassroots and the masses, communicate face to face with the masses, further strengthen the relationship between the party and the masses, and promote social harmony and stability.

Third, organize and lead.

In order to effectively strengthen the leadership of the "thousand-case return visit" activities of mass letters and visits, the town set up a leading group for the "thousand-case return visit" activities of mass letters and visits with the mayor as the leader and other party and government leaders as the deputy heads, and the petition office was responsible for the daily work.

Fourth, the method steps

The "Return Visit to Thousand Cases" activity started at the end of June at 5438+ 10 and ended in mid-June at 5438+065438+ 10. The staff of the town petition office should go deep into the masses and pay a return visit to their homes as the carrier, adhere to the mass line to educate and serve the masses throughout, solve problems and improve the style of work throughout, and make petition analysis and system innovation throughout.

(1) Preparation stage (65438+1late October). Screening case sources, making plans and deploying tasks.

1. Determine the return visit object. The main target of this activity is to pay a return visit to the parties who have completed the petition work on July 1, 2065438+30, and 20 17, focusing on the cases that have not yet been reported. It is necessary to pay a return visit to the letters and visits assigned by the central government and the province since July 2065438+2007 (except for cases involving a large number of people, strong policies and easy to rebound).

2. Make a work plan. The county bureau has formulated and issued a return visit plan, a return visit task assignment table, a return visit registration form for handling letters and visits, and a return visit feedback statistics table. According to the unified requirements of the county bureau and the actual situation of our town, the specific plan of return visit activities was formulated and the work requirements were put forward.

3. Define the task. The town will pay a return visit to the letters and visits assigned by the central government and the province since July 20 17. It is necessary to study the return visit cases one by one, distinguish the situation, clarify the key points, and clarify the responsibility for the return visit cases case by case. If it is really necessary for other relevant units to participate in the return visit case, the direct organizer shall be invited to participate in the return visit as appropriate, and specific measures shall be taken to summarize the "Summary of Thousand Cases Return Visit Activities".

(2) Implementation stage (165438+1early October). Mainly in accordance with the requirements of "one case, one form", detailed registration is carried out.

1. Back to the topic. The return visit is mainly conducted by the petition office; For key issues, a return visit team will be set up as required, led by the town, and other relevant contractors and responsible units involved will send representatives to participate.

2. Return visit content. The key point is to understand whether the conclusion of investigation and handling is true and reasonable; Understand whether the reasonable demands reflected in the complaint reporting problem have been solved and whether the handling opinions have been implemented; Understand whether the complainant is satisfied with the handling result; Understand whether the complainant has practical difficulties in production and life, and help solve them effectively; Listen to the opinions and suggestions of the petitioners on the work of letters and visits.

3. Return visit method. In principle, the county adopts the method of combining telephone return visits with visits and giving priority to telephone return visits. The town must meet the petitioner in the form of a visit. If the complainant is in a foreign country, he must contact by telephone to find out the situation, and he must also go to his original place of residence to ask relatives and local grassroots organizations about the situation, and write it down in detail in the return visit registration. Return visit personnel should carefully and truthfully fill in the Registration Form for Return Visit of Letters and Visits one by one.

(3) Summary stage (165438+1mid-October). Summarize and promote the experience and practice of grass-roots return visits, and establish and improve the system of return visits by letters and visits.

1. Collect the Return Visit Registration Form, fill in the Return Visit Feedback Statistics Form, and report it to the county's "Thousand Cases Return Visit" activity office before 1 10.

2. Hold a summary meeting, sum up experience, publicize good examples, find out the gaps and put forward suggestions for improvement. At the same time, make a special analysis of the feedback of the return visit, form a written material, and report it to the relevant party and government leaders and the office of the "Thousand Cases Return Visit" activity.

3. Establish and improve a long-term mechanism for return visits. Establish and improve the supervision mechanism for the return visit of letters and visits, and incorporate it into the annual assessment of letters and visits, so as to normalize and institutionalize the return visit of letters and visits.

Three. Activities require

1. Raise awareness and strengthen leadership. Village (neighborhood) committees, departments and units should fully understand the significance of this return visit, unify their thinking and strengthen their understanding.

2. Carefully organize and strengthen publicity. It is necessary to carefully identify the cases of return visits and clarify the responsibility for return visits case by case. It is necessary to strengthen contact and communication with the direct undertaker of the case, obtain support and cooperation, and ensure the smooth development of the return visit activities.

3. Pay attention to strategies and methods. Pay special attention to working methods and strategies in order to avoid causing new contradictions and problems. For the petitioners whose interests have not been visited, we should conscientiously explain the relevant laws and policies, do a good job of ideological guidance, and do our best to help the petitioners solve practical difficulties in life.

4. Strict standards, and strive to close the case. According to the handling situation, sort out, classify and summarize the cases that need a return visit, and make a detailed return visit plan to ensure that all the objects that need a return visit do not pull a case or miss a person. Visitors should really walk into the door to visit people and listen to their opinions and opinions directly. Through patient and meticulous work and meticulous care, we should win the support and satisfaction of all the people who return to visit and consolidate the results of handling cases.

5. Strengthen supervision and stress practical results. The return visit focuses on the actual effect, and the return visit personnel should "look at three things" about the return visit case: see whether the petition problem is handled in accordance with the legal policy; Second, see if the complainant is satisfied with the handling of the case; Third, see if the complainant has any comments or suggestions.