"Golden Key" is a one-stop VIP service provided by Sohu for high-end enterprise email customers. Its essence is: adhere to the concept of customer first and attentive service, and improve the service work from "ensuring users to use corporate mail normally" to "quality service with customer perception, product experience and surprise"!
The so-called "one-stop VIP service" means that all your needs will be assigned to our work schedule from the moment the user chooses Sohu enterprise mailbox! For example, we will help enterprises to complete the domain name resolution operation, the transfer of enterprise address books and so on. As long as you make a request, we will try our best to handle it and let you really experience VIP treatment!
1, the value of "golden key" service: brand-new service concept, building high-end service brand in the industry;
2. The slogan of "Golden Key" service is: communicate with all your strength and serve with all your heart! Strive for first-class service and first-class products;
3. The purpose of "Golden Key" service is: sincere service and thoughtful service;
4. "Golden Key" service requirements:
Customer service concept: all-round personalized service! Let users have value-added enjoyment and extra surprises;
Product experience: from the user's point of view, constantly update and adjust products, determined to provide users with the best and most powerful enterprise mailbox products in the industry;
5. The goal of "Golden Key" service: exceed customer requirements! Use 200% efforts to get user 100% satisfaction!
What are the specific aspects of the "Golden Key" service?
1, technical level-provide comprehensive technical support guarantee: 24-hour 400 telephone service, direct dialogue to support technical supervisor and technical supervisor of computer room;
2. At the customer level-provide comprehensive customer support services: help users improve enterprise information construction from the aspects of marketing, data management and architecture setting. ;
3. Fault handling level-ensure that the annual offline rate is less than 2 hours. All questions submitted by corporate email users should be reported back to the progress of troubleshooting within 1 hour, and the questions submitted by users should be answered with 100%, and feasible suggestions should be given from the user's point of view.