Nurse 2022 Work Summary 1
Hospital operating room is a group full of vitality, courage and dedication. With the vigorous development of the new inpatient building, we have worked hard for another year. In this year, we never forget the purpose of "patient-centered", meet the needs of every surgical patient with our love, enthusiasm and sincerity, strive to achieve "social satisfaction, patient satisfaction and self-satisfaction", and put the work style of saving lives through the whole process of nursing work. Under the leadership of the hospital and the nursing department, with the close cooperation and support of various departments, all medical staff paid close attention to implementation, earnestly implemented and made unremitting efforts, successfully completed various tasks and achieved double harvests of social and economic benefits.
First, create departmental culture and build team spirit.
Actively respond to the call of the hospital to "build hospital culture and establish team spirit", the department insists on organizing medical staff to seriously study medical laws and regulations, hospital rules and regulations, accept all kinds of medical ethics education such as love and dedication, and have discussion records; Adhere to the concept of patient-centered and quality-centered nursing service, adapt to the new situation of health reform and social development, actively participate in various political activities, take serving the people and contributing to society as the purpose, take patient satisfaction as the standard, and serve the people wholeheartedly; Actively participate in various social welfare activities and do practical things for the people; Organize "science, technology, culture and health" activities to go to the countryside, provide free clinics, send medicines to doctors, donate money for people's physical examinations, and many people donate blood many times. Love contributes to society and adds luster to the department.
Second, take patients as the center and strive for first-class quality service.
In daily work, nurses always keep in mind the service tenet of "patient-centered", put themselves in the patient's shoes and start from the perspective of "if I am a patient"; Actively carry out the "one-on-one full service" planned at the beginning of the year, receive every surgical patient well, provide good service and care for every patient. When patients enter the operating room, nurses warmly welcome them at the door of the operating room, introduce themselves, do a good job of appeasement, strengthen communication with patients, reduce patients' fear of unfamiliar environment and enhance patients' confidence in surgical treatment; Head nurses often ask colleagues about their work skills, attitudes and patients' requirements, attach importance to patients' opinions and suggestions and solve them in time.
Third, standardize holistic nursing and strive for first-class management
Good management is the basis and premise of quality service. In order to make the management more standardized and professional, we insist on planning every week and summarizing every month. Establish and improve service objectives, and consciously accept the supervision of illness and society; Carry out holistic nursing, give full play to the subjective initiative of responsible nurses, especially strengthen intraoperative nursing, postoperative guidance, implementation of nursing measures and satisfaction survey of nurses in operating room, thus greatly enhancing nurses' sense of responsibility.
Fourth, improve the quality of nurses and cultivate first-class talents.
With the continuous progress and development of society, we deeply realize that comprehensively improving the comprehensive quality of nursing staff is an important link in the development of departments; Strive to cultivate a team with high cultural quality, good professional ethics and excellent professional skills.
Verb (abbreviation for verb) job performance
We have completed many large and small operations, rescued many critically ill patients, performed lobectomy in cooperation with cardiothoracic surgery, and performed laparoscopic ovarian tumor resection and other difficult operations. Our department has achieved "win-win" results, the economic income of the department is among the best, and the nursing quality management has won the first place in the hospital for many times.
Achievements are like the fruits of autumn. Although they are happy, they have all quietly fallen. While tasting success, we should also clearly see the shortcomings: be bold and innovative in management consciousness and persevere; In the aspect of humanized nursing, the visit of surgical patients and health education are still a mere formality; There are still a few comrades who are indifferent to the implementation of rules and regulations; Thesis writing and nursing research are almost absent; Especially in the service attitude and patient satisfaction, it is still obviously insufficient. The demand of patients is the scope of our service, the satisfaction of patients is the standard of our service, the touch of patients is the goal we pursue, and the quality service is endless. We will constantly sum up experience, study hard, make the service more emotional and humanized, and make unremitting efforts for the hospital's service level to a new level.
Nurse 2022 Work Summary II
In the first half of this year, I received five thank-you letters and a banner, but what impressed me most was a patient's verbal thanks.
Among the many patients I have taken care of, a male patient in his thirties was diagnosed with lung cancer. When he first came to our department for hospitalization, I was his responsible nurse. At that time, his cancer cells had metastasized to the vertebral body. He was admitted to the hospital wearing a neck brace. As soon as he arrived, he said that he was dying. He wants to lie down and let his wife hold him. I didn't understand his illness at that time. I just think he was very melodramatic when he was young. I don't like him lying in bed, afraid to move, directing his wife to do everything, like a child who can't take care of himself. So during my nursing work for him, I said that you can do this and that by yourself. Don't let others do anything for you. You can do it yourself. He took my words as encouragement, thanked me, listened to the doctor's words well, and slowly began to do what he could. Only when he wanted to lie down and sit up did he need help from others. Sometimes when his family is away, he will ask me for help. Every time he helps, he is grateful and embarrassed, and thinks it is too much trouble for me.
After that, he came to our department and stayed in the hospital four or five times, and his mental state was good. Everyone says it's completely different from when he first came here. Every time he comes, he will ask: Is Miss Wang there? When he is here, he will come and talk to me. The last time I was hospitalized, I went to 1 1-6 that day. I was not at work when he came. When I was on duty at noon to give him an infusion, he saw me and was very excited. He said a lot. He said he had cancer and didn't want to talk to others. He wants to talk to me. He said he felt lucky that the cancer cells were under control. He said that he bought an insurance policy for 10 yuan, and the insurance company gave him 10000 yuan. He said that he had failed to take good care of the children since he was ill, and he felt very sorry for him. As he spoke, he cried. I didn't know what to say, but I held his hand and was silent for a long time.
Later, someone asked me why he came to see you every time. I am also thinking that I am definitely not the best in nursing work and my service attitude is not the best. I think it may be because he was very fragile when he was hospitalized for the first time. I gave him some care and warmth at that time.
Sometimes cure, often help, always comfort. As a nurse, we may be weak or even powerless in the face of illness, but we can do a lot, such as psychological comfort, spiritual encouragement, help in life, hitting the nail on the head in surgery, a shallow smile in communication, an unintentional pat on the shoulder and so on. Maybe it's a small move of yours that rekindles the hope of life and makes the world more grateful!
Nurse 2022 Work Summary Chapter III
Time flies, and 20 years have passed in an instant. Under the care, support and guidance of hospital leaders and nursing departments, and with the joint efforts of nurses in various departments, we actively carry out high-quality nursing service activities around the principle of "patient-centered and service-centered", conscientiously implement various work systems, and gradually improve the quality of work and service level in combination with the actual situation of departments. Hereby summarized as follows.
First, develop quality services and expand the connotation of services.
Our department is one of the demonstration wards of quality nursing service. Starting from the basic nursing work, focusing on the morning and evening nursing, the bed unit should be kept clean and free of blood stains and stains, and it should be changed once a week to ensure the cleanliness and comfort of patients. To achieve "three short and nine clean", and to clean perineum and replace sanitary pads for postoperative and postpartum patients, to ensure the cleanliness and pollution-free of patients.
Second, according to the dimethyl evaluation standard
Traditional Chinese medicine nursing technology training, Chinese medicine fumigation and washing, Chinese medicine cervical application, lower limb acupoint massage and other traditional Chinese medicine nursing technologies have embodied the characteristic nursing of traditional Chinese medicine, increased the economic income of departments and improved patient satisfaction.
Third, pay attention to the implementation of the system, clarify the division of work, and prevent loopholes in work.
Detailed work, division of responsibilities, give full play to the role of the responsible team leader and the responsible nurse, and put the responsibilities of off-duty discussion, drug rescue, intern lectures and business study on people, so that everyone is in charge and everyone participates in department management, which effectively improves everyone's enthusiasm.
Four, delivery room management, strict implementation of disinfection and isolation system.
Implement the wristband identification system, strictly implement the wristband wearing work of pregnant women and newborns, establish the delivery room handover process and supervise the implementation, and effectively strengthen the safety management of pregnant women and newborns. Strengthen vaccine management and improve vaccine reporting and inspection procedures. Strict implementation of disinfection and isolation system, standardized treatment of medical waste, neonatal room and fever patients department tube daily air disinfection, patients discharged from the hospital on the day of final disinfection, and make registration.
Fifth, strengthen the study of professional knowledge.
Every month, organize general nurses to learn the knowledge of specialized nursing in obstetrics and gynecology, neonatal resuscitation, emergency obstetric care and emergency procedures, and teach them in turn, and conduct emergency drills for critical diseases in obstetrics and gynecology, so as to require everyone to pass the examination and improve their emergency ability and specialized nursing level. At the same time, urge general nurses to complete the task of continuing education and strengthen the study of professional knowledge.
Six, practice teaching practice one-on-one teaching mode.
On a monthly basis, the students who practice in the department are tested on the theory and operation of nursing foundation and professional knowledge. But the management of interns is not enough. A case of burning a magic lamp occurred, which triggered a dispute between doctors and patients. In the future, the management of interns' teaching will be strengthened, and teachers are required to open their eyes to ensure nursing safety.
Seven, change the service consciousness, increase the service connotation.
Provide every newborn baby with the first step of birth free of charge, bring the joy of the newborn to the whole family of the parturient, and achieve special publicity effect.
Eight, completed the planning, preparatory work and the design, printing and distribution of the invitation letter for the "quasi-mommy class", and planned to officially start the class on June 4, 2000.
Nine, hold regular nursing safety seminars.
Feedback the problems existing in the work, carefully summarize and analyze, formulate the next rectification measures, and carry out quality defect tracking inspection, so as to improve the quality of nursing work. The indicators of obstetric work are as follows:
Throughout the year, * * 5 14 people were delivered (1-kloc-0/month), early contact and early sucking 100%, rooming with mother and baby 100%, perinatal mortality rate of 0%, and qualified rate of breastfeeding skills.
Looking back on last year's work, many places have not been done enough. We have learned from experience and summed up the lessons. We will continue to adhere to the "patient-centered" service concept, further improve the quality of nursing work, and strive to provide a better medical environment for patients and their families.
Nurse 2022 Work Summary Chapter 4
First of all, establish new concepts and improve employees' sense of professional responsibility.
1, serving patients well means knowing the hospital environment and related matters. Our staff is the patient's "green card". When the patient comes to see a doctor, we are the reception staff. Patients come to consult, we are consultants; The patient is inconvenient to move, and we are accompanying doctors; Patients are not satisfied with the services of other departments. We are coordinators, and our ultimate goal is to do everything possible to meet the needs of patients. Open patients' hearts with sincere dedication and sincere service and win their trust.
2. To serve patients well, it is necessary to be a hospital "walking dictionary" that patients can't get into the exam. As the first stop of hospital service, we have to contact people of different ages and personalities every day. How to make these people with different needs come here satisfactorily is the biggest test of our employees' knowledge, wisdom and communication skills. We should not only be familiar with the environmental characteristics, technology and equipment of the hospital, but also be familiar with the specialty, diagnosis and treatment scope, characteristics and expert characteristics of the department. Meet the needs of patients, and win the trust and recognition of patients through appropriate conversation and extensive knowledge. It builds a bridge between patients and hospitals.
Second, through various trainings, the overall quality of employees has been improved.
The key to improving service quality lies in the improvement of service personnel's quality, but it can't be achieved overnight. We should master certain theoretical knowledge and professional skills, and improve the quality of consultants by formulating relevant responsibilities, systems, codes of conduct, professional training and etiquette training, so that our staff can have a high degree of professionalism. Our work, like other nursing work, should not be underestimated, and it is a window to reflect the quality service of the hospital. Only by understanding from this height can we actively and enthusiastically help patients who come to see a doctor.
Third, scientifically manage the outpatient area and create an orderly medical environment.
Outpatients are eager to seek medical treatment, which often leads to unnecessary crowding and quarrels. If it is not handled properly, it will lead to confusion. We nurses should be compassionate, treat patients as their friends and relatives, understand and understand the pain and troubles caused by diseases, grasp the patients' mentality and various needs in time, and patiently answer their questions. At the same time, we should keep a cool head, calm patients' impatience, do a good job of persuasion, seek medical treatment in an orderly manner, and maintain the order of outpatient service. In addition, the guiding nurse is responsible for keeping the outpatient environment clean. For example, when she sees patients and their families smoking or littering everywhere, she can boldly and politely correct them, so that every patient can consciously abide by the relevant rules and regulations of the hospital and create a quiet, orderly and clean medical environment.
In a word, "guiding diagnosis" seems to be a relatively easy job, but it is not easy to be an excellent guide. You should not only pay attention to the correct appearance, but also keep a positive mood at all times and know some communication skills and simple medical knowledge. More importantly, you should have a high degree of sympathy, think about the patient's thoughts, be anxious about the patient's urgency, understand the patient, and devote yourself wholeheartedly to your work. Through the morning meeting time every day, all the consultants are trained, with good praise and wrong criticism, and continuous improvement is made in view of the shortcomings in the work, so that the consultation work can be improved, the practical difficulties can be truly solved for patients, and the social and economic benefits of the hospital can be positively promoted.
Chapter 5 Summary of Nurses' Work in 2022
Spring flowers, autumn fruits, cold summer communication, we will usher in another spring, spring is beautiful, but also desirable, but to go well, we must know whether everything in the past is perfect, so the nursing work of 20__ is summarized as follows, and its experience and lessons will guide our future thinking and lead all nursing staff to struggle to improve the level of nursing work.
First, adhere to the law as the criterion, practice according to law, and improve trust work.
Today, with the increase of medical disputes, the psychological and social pressure of nursing staff is gradually increasing. However, as a manager, it is the responsibility to practice correctly according to law, strictly assess nurses and attendants who have not obtained professional qualifications, and are not allowed to change shifts on their own, which not only ensures the quality of nursing, but also ensures the rights and interests of patients and the quality and quality of nursing team. The two newly recruited nurses this year are both qualified, which ensures the process of treating patients.
Second, adhere to hospital standards and improve management.
All kinds of meetings were held as scheduled, and through standardized management, I really understood what to do and how to do it. Regular meetings are held once a month. Mid-level courtyard weekly meeting once a month; Check and summarize the nursing work once a month; The quality control meeting is held once a month; ; Satisfaction survey department once a month, nursing organization rounds once a month, business study at least once a month, nursing theory examination once a month, undergraduate course room once a quarter, operation examination once a quarter, all meet the standard requirements. Through these activities, nursing problems have been found and rectified in time, so that all nursing work is gradually standardized and standardized, and the quality of nursing has been greatly improved.
Three, adhere to the people-oriented, patient-centered humanized nursing, improve service.
All nursing staff gradually strive to provide better services for patients and make them feel satisfied from the bottom of their hearts. Over the past year, the nursing staff in the department have been patient-centered, insisting on sending the parturient out of the hospital in obstetrics, giving a bowl of sweet wine and eggs free of charge after delivery, and subsidizing migrant workers 100 yuan to evaluate their ID cards, so that the patient satisfaction has always remained above 90% and nursing disputes have been zero.
Four, adhere to the quality of nursing as the main line, improve the quality of nursing work.
It is a well-known truth to seek development by quality. We should conscientiously implement two-level network management, with clear responsibilities and clear division of labor. It is necessary to adhere to weekly and monthly self-examination, spot check and assessment, timely feedback and timely rectification. In the morning meeting, you should always ask questions about the "three basics" theory, especially to check the nursing records in time, and give timely feedback to those who are not standardized, so as to improve the quality of nursing records month by month. When problems are found, put forward and correct them in time to prevent them from happening again.
The problems in a year mainly include the following aspects:
1. The professionalism and management level of nursing managers need to be improved, and the awareness of management innovation is not good.
2. The enterprising spirit of nurses is not fully mobilized, and they often do it passively.
3. Scientific research is a weak item in nursing management.
4. The overall working ability of nursing staff needs to be improved.
In short, in the whole year's work, due to the support and care of hospital leaders and the joint efforts of all nursing colleagues, the nursing work in our hospital has made certain progress in all aspects and basically achieved the original goal:
One person, one needle, one tube and one use disinfection implementation rate reached 100%.
The qualified rate of nursing technology reached 100%.
The qualified rate of basic nursing reached 99%.
The qualified rate of intensive care and first-class nursing is ≥85%.
The qualified rate of nursing documents writing is ≥90%, and the intact rate of first-aid articles is 100%.
The qualified rate of disinfection and sterilization of conventional instruments reached 100%, and the number of bedsores was 0.