Store year-end summary report 1
In a blink of an eye, 20____ years are drifting away with the rings of time, and a new year is coming. Looking back on this year's work, there are hardships, joys, gains and feelings.
20____ year is a landmark year for a continent. We have successfully transformed from a single retail pharmacy to a pharmaceutical chain company. Within a year, we opened three chain stores. Because it has just started, the speed of opening a store is also planned. As long as we have been adhering to the company's business philosophy, it is estimated that chain stores in Yizhou will blossom everywhere in Wenzhou. As the manager of a chain store in Yizhou, this year is also a significant year for me. From the store manager to the store manager, I know that my role is not only the manager, but also the position of the operator. It is difficult to stay in business, and it is even harder to start a business! Since the company has given me such a platform, I feel a great responsibility. When a new store opens, everything is difficult at the beginning. If the preliminary work is not done well, it will be more difficult to manage in the future, so all development must be controlled.
The store manager must serve as a bridge between the preceding and the following. In fact, we should seriously implement the company's business strategy, and in the following time, we should correctly convey the company's principles and decisions. Be fair and just in dealing with people, be worthy of the leadership of the world, be worthy of the employees of the world, and never be selfish. Because he is a manager, he must stand at a higher height than the employees; Because you are the manager and your employees are your comrades-in-arms, you should fight side by side. Don't deliberately open or close the distance with employees. It's no use talking more. Only sincerity can make people feel the same. The trust of employees is the best executive power of the store manager. I am born in 1980s, deeply influenced by China's traditional Confucianism. I especially admire the way of Confucius and Mencius, cultivate one's morality and cultivate one's character, and govern the country with benevolence and righteousness. In fact, the same is true of managing a company. The key to enterprise development lies in people. If a pharmacy wants to develop steadily for a long time, it must have good economic benefits as the premise and good reputation as the backing to achieve a win-win situation for operators and consumers. How to achieve this situation requires a professional manager and a strong team.
As the person in charge of a shop, I deeply understand the importance of talents to enterprises. How to explore talents, how to cultivate talents and how to form a team are the most important things for the long-term development of enterprises. Home and everything! A high-quality, cohesive and harmonious team will definitely bring long-term economic benefits to the company. The value created by a talent for an enterprise must be greater than his own value! If a person can't show his value in his work, he must leave or leave early, and he can't have the attitude of "tasteless food, but a pity to abandon it". That is equivalent to increasing the burden on the company and laying hidden dangers for its own stores. I believe everyone knows that a mouse excrement has ruined a pot of porridge. As a store manager, we should be good at grasping everyone's mentality, developing everyone's potential, division of labor and cooperation, achieving complementarity and coordination, and the responsibility lies with people. "Everyone cleans his own door", so that everyone can do his own thing, and his house will not be frosted, creating a harmonious, harmonious, friendly and mutually supportive working environment for them, so that they can enjoy their work and get sustainable development. With the atmosphere, everyone's enthusiasm will naturally go up. If you work happily, everyone's service attitude will naturally be good. I really don't know that the people in our Wutian store have always been very low-key, unless the headquarters often conducts training and gives us opportunities for exchanges among the three stores. We just do what we should do, and we never want to compare our performance with other stores. It is true that they will take us as an example, regard us as competitors and surpass Takeda, which may have become their slogan. Of course, this is not a bad thing, it will only make us urge ourselves to do better! Facing the work next year, I feel a great responsibility. We have been in business for almost a year, but our performance has never reached the ideal goal. Everything is a cloud! Only performance is king! I want to focus on the following aspects:
First, cooperate with the headquarters to increase the training of employees, increase the training of medical knowledge, learn to use drugs together, and increase the unit price of customers.
Second, establish a sense of responsibility that employees love their jobs and are highly loyal to the company, focusing on the overall situation. Comprehensively improve the comprehensive quality of employees.
Third, establish a high sense of competition and innovation. Customer competition is the key, so we must build our own customer base. Any advantage can beat the competitors.
Fourth, improve their own business ability, get rid of discordant notes, give full play to the enthusiasm of employees, and gradually make Wutian Store the best team.
Store year-end summary report II
The past 20 years have been a crucial year for our company to step into rapid development and make solid progress in all work. _ _ under the correct leadership of the company, the pharmacy has made remarkable achievements in operation and management, and its product sales revenue exceeded 2 million yuan, reaching 2.25 million yuan, a record high, with an increase of 65,438+060% over last year. The annual work summary of the pharmacy manager, and the main work in the past 20 years is summarized as follows:
I. Sales situation
In 20____ _, the total product sales revenue was 2.25 million yuan, accounting for 2. 6 times, these achievements, in addition to the efforts of our employees, are inseparable from the correct decision of the company and the active support and cooperation of various departments of the company.
Second, enterprise management.
1. Usually pay attention to improving the professional quality of employees and actively participate in product knowledge training and promotion skills training organized by the company.
2, according to different consumers, adopt different promotion methods, be good at grasping customer consumption psychology, and introduce products in a targeted manner.
3. The implementation of the membership card system has stabilized a part of the customer base and enhanced the popularity of pharmacies.
4. Check the shortage in time, actively purchase new special drugs for customers and provide home delivery service.
Third, there are problems.
1. The application for medical insurance designated pharmacies has not been completed, and many customers have been lost.
2. The membership card has just been implemented, and many details are not perfect enough to make the membership system play a greater role. For example, the introduction of member-priced goods has not formed a long-term mechanism, and the gifts exchanged for points are single.
3. The lack of professional knowledge of practitioners, especially the knowledge of pharmacology and pathology, can not better guide patients to use drugs, which directly affects the curative effect of patients and the sales of related drugs.
4. The store manager himself lacks the latest development of the industry, is insensitive to changes in external factors, and cannot adjust his business ideas in time.
Four. Plans and suggestions for future work
1, further improve the membership system, update members' products with rich prices and redeem points for gifts in time, and strive to achieve weekly specials and monthly gifts.
2. In order to expand store publicity, enhance popularity and attract more potential customers to shop, community free clinic activities can be planned, such as free blood pressure measurement, blood sugar measurement and health consultation. In addition, according to the high incidence of diseases in different seasons, the store can distribute pamphlets on prevention and treatment methods of various diseases and daily health care tips.
3. Ensure that the goods on the shelves are complete in variety, sufficient in quantity and reasonable in structure, and actively seek medical treatment for customers to better meet the needs of different customers.
4. Organize employees to carry out professional quality training, so that employees' professional knowledge and sales skills can better meet the needs of the company's rapid development.
5. Through study and training, the store manager can keep the mind of keeping pace with the times, fully grasp the industry trends and the company's business ideas, and better lead the employees to do a good job, thus steadily improving the business situation of our store and creating greater benefits within 20____.
Store year-end summary report 3
Looking back on the past _ _ _ _ _ _ _ _ _ years.
As a store manager, I feel a great responsibility. Years of work experience have taught me a truth. For a retail store with good economic benefits,
One is to have professional managers;
Second, we should have good professional knowledge as the backing;
The third is to have a good management system. Observe attentively and communicate with customers attentively, and you can do it well.
The specific summary is as follows:
1, conscientiously implement the company's business policy, and at the same time convey the company's business strategy to every employee correctly and timely, which has played a very good role in connecting the preceding with the following.
2. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their strengths, and do what they can. Strengthen the cohesion of the shopping mall and make it a United collective.
3, through various channels to understand peer information, to understand the customer's shopping psychology, to know ourselves and ourselves, know fairly well, and have a clear aim, so that our work is more targeted, thus avoiding unnecessary losses.
4. Set an example and be a handsome employee. Constantly instill corporate culture in employees, educate employees to have a sense of the overall situation and do things from the overall interests of the company.
5. Attract customers with thoughtful and meticulous service. Give full play to the initiative and creativity of all employees, and let employees change from passive "let me do" to positive "I want to do". In order to create a good shopping environment for customers and create more sales performance for the company, lead employees to do the following work. First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers; Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.
6. Deal with the cooperation between departments, between superiors and subordinates, complain less, be more enthusiastic, treat the problems in work objectively and solve them with a positive attitude.
Now, the management of the store is gradually becoming digital and scientific, and the improvement of management means puts forward new job requirements for the store manager. Skilled business will help us achieve various operational indicators. A new year has begun, and achievements can only represent the past. I will manage our East China store with more exquisite and skilled business.
Facing the work next year, I feel a great responsibility. We should keep a clear head at all times, manage Tomb-Sweeping Day's work ideas well, and focus on the following aspects:
1, strengthen daily management, especially the management of basic work;
2. Strengthen staff training internally, and comprehensively improve the overall quality of staff;
3, establish a high degree of loyalty to the company, love their jobs, the overall situation, all for the sake of the company, to contribute to the improvement of the overall economic benefits of the company.
4. Strengthen unity and cooperation with various departments and brother companies, create the best and seamless working environment, get rid of discordant notes, give full play to employees' greatest work enthusiasm, and gradually become an excellent team.
Store year-end summary report 4
Time flies, we are busy, and inadvertently it will be the end of the year. We have made great progress through our efforts in the past year. If you are still confused, then I think you need to stop for a while and sum up your past work. But how to write can attract the attention and attention of leaders? The following is my careful summary of the annual work of the sales store, hoping to help everyone.
I. Performance
In the first half of the year, the overall task was _ _ _ _ _ _ _ _, and 96% of the tasks were actually completed. After unremitting efforts in the first half of this year, two months have achieved outstanding results, and at the same time exceeded the task by 24%, and the other months are around _ _ _ _ _ _ _. Later, the shopping guide of the cabinet group left alone, but it did not affect sales. Second-tier brands have completed 96% of their sales tasks. Due to the withdrawal of _ _ _ _ _, sales were partially affected. Repeated customers came to find them, leaving some customers behind, but some of them were lost.
Second, promotional activities.
_ _ _ _ _ _ held large-scale promotion activities for 8 consecutive days, and the overall task was _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Because a person despises his post at work, he loses some customers, and there are few passengers in rainy weather for several days. The above factors are man-made and will be corrected in future work.
Third, check out.
The company has a new checkout process, which is related to the problem of guaranteed bottom and over-guaranteed. I still don't understand it because I haven't been exposed to such accounts, but I know I will try my best to complete the promotion task arranged by the supermarket (the task is not excessive) and reduce the financial loss of the company. I will study hard for the questions I don't understand until I learn them.
Through half a year's work, I know that to be an excellent sales manager, I should do the following:
1. Always maintain a good working attitude. For example, if we lose customers at work, or if several customers fail to introduce products in succession, we are easily discouraged and in a bad mood. If you just think that you are unlucky today, your attention will be distracted, and you will have no enthusiasm and lack confidence when you meet customers, which will affect future sales.
2. Look at the face and the color. It varies from person to person. For example, students use different sales techniques. I find that such customers prefer branded products with strong trends and advertisements. It is difficult to introduce second-tier brands, which requires patience. You can briefly introduce the product first, and then tell him why students have acne and blackheads on their faces, and what problems should be paid attention to in normal nursing. He will think that we are more professional and can enhance his trust in us.
Don't talk about products blindly when you are facing customers. Now there are more brands, more promoters and almost the same promotion language. Therefore, when introducing products, it is easy for customers to think that we are only promoting our own products, so that we can't gain the trust of customers quickly. In fact, customers will only listen to you if they trust you, so that they can accept your products. We can ask him how he usually cares for them to bring them closer together, and then introduce the products in a targeted way.
We will encounter many problems in our daily work, and there may be more problems in joint venture counters. Later, due to the excessive management of the supermarket, I thought about leaving my job, and I was under great pressure to go to work every day. No matter how hard I tried, I still couldn't get recognition, but the words of the leader gave me confidence. She told me that I couldn't escape any problems, and I could solve them myself. I helped you solve those problems that I couldn't solve, and the companies that I couldn't solve will also help you solve them, which gave me great encouragement. I know that I am not alone, we are a family, and they will help me and make me more confident to work hard. I remember a short message that inspired me a lot. I will share it with you. It is a must in the workplace, diligent but not lazy, looking for problems without making excuses, having a positive attitude and not flinching when things happen.
The above is my work summary for the first half of 20 _ _ _! The new half year is the first half year full of challenges, opportunities, hopes and pressures for us, and it is also a very important half year for me. The pressure of family, life and work drives me to work hard and study hard. Here, I have made a work plan for the second half of the year, so that I can make greater progress and achievements in the new year.
1. As a manager of cosmetics, you must set an example and do your best to carry out business while observing the company's regulations.
2. study plan. Learning is very important for business people, because it is directly related to the pace of a business person advancing with the times and the vitality of business. I will adjust my study direction according to my needs and replenish new energy. The professional knowledge and comprehensive ability of cosmetic beauty shopping guide are what I want to master.
3. Enhance the sense of responsibility, service and team. Take the initiative to do the work to the point and implement it to people. I will try my best to reduce the pressure on leaders.
Our counter group lacks skin care products in the price range of 20-50, and some low-consumption customers are lost. We apply for a brand to fill the vacancy at this price. I have experienced too many ups and downs in my own work, which makes me grow and learn. The second half of 20 19 is coming. I hope I can be happy in my future work. Find happiness in your work, study more at the same time, devote yourself to your work, meet the challenges in the second half of the year and make better achievements!
Store year-end summary report 5
As the New Year's bell approaches, we bid farewell to the hectic year of _ _ _ _, and usher in a bright, hopeful and passionate year with enthusiasm and expectation.
In a blink of an eye, a year passed immediately. In this year's work, I have made a lot of efforts and achieved good results in my own work. For example, the broken code sales of six stores have been among several stores, and the broken code sales of 22 stores are also rising. We are very concerned about the variety of broken files every month and can complete the task every month. Strictly implement the daily workflow and the company's basic rules and regulations, and the employees in the store are relatively stable. Working in the company for more than one year on average is also recognized by the company.
But I still don't work with 100% heart, so I feel ashamed. Overall, the store performance has not been completed by 30% this year. Although the sales unit price has increased by 40% compared with last year, the overall number of stores has only increased by 16%.
Looking back on the work done this year, I feel quite touched. In the past, I first thanked the company for giving me such a development platform and cultivating it with my heart. Thank the leaders for their encouragement and supervision in their work.
Let me learn a lot of sales and communication management skills, and take the first step for the smooth development of the next company. Secondly, I want to thank my team and my colleagues for encouraging and cooperating with each other in their work. They all have something to learn, and I have learned a lot from them to make myself more mature.
Through this year's continuous running-in with the company's sales management model, I have more realized the knowledge, social skills and familiarity with product knowledge and skills of a sales manager, which determines the sales ability of a store manager and sales staff. To this end, through such a long period of work accumulation. I am aware of my existing shortcomings and advantages. The whole year's work and feelings are summarized as follows.
Although there are some objective factors, there are also great problems in other practices in the work, mainly in the following aspects.
1) There is too little basic customer maintenance in sales work. There are 626 VIP customers recorded, of which 389 old VIPs have not spent this year. In addition, the number of VIPs who come to spend once is 100. Judging from the above figures, we have not done a good job in basic maintenance. I don't know the reason why the distinguished guests didn't arrive in time. Sales are not ideal.
2) communication is not deep enough. In the process of communicating with customers, employee sales failed to introduce the value of our products to customers very clearly, which only showed that they were obsessed with price increase and failed to tell the value of products. I don't know the real idea and purchase intention of customers; Failing to give perfect answers to customers' questions in time.
3) There is no clear goal and detailed plan for daily/monthly work. The habit of writing work summary and plan has not been formed, and the sales work is in a state of laissez-faire, which leads to various adverse consequences such as no unified management of sales work, unreasonable distribution of working hours, and chaotic work situation.
4) Not strict with the storefront, especially the doorpost, not standing guard in time, lacking persuasiveness and appeal in front of employees. Work responsibility and work planning are not strong, and these problems need to be improved as soon as possible in the next step.
5) Because individuals are not diligent enough and strict with themselves, they do not pay close attention to inventory sales.
The store opened from 5./kloc-0.-In September, the proportion of women's trousers was always relatively high, with 73% of men's trousers accounting for 22%. Later, it means increasing the proportion of men's trousers, and this idea is also increasing sales. As a result, in the following months, men's trousers were put up but women's trousers were declining, which was caused by their neglect of inventory sales. Now I began to improve this series of problems.
The above are the problems that I have done well and badly and need to improve. I hope the leaders will give me supervision, help and give me valuable advice.
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