Carrefour and Suning.cn donated materials for elderly people living alone. By May 1, all Carrefour stores in Shanghai will resume online business. This week, more Carrefour stores in Shanghai resumed online business, and Shanghai Carrefour and Suning.cn donated materials for elderly people living alone.
Shanghai Carrefour and Suning.cn donated1Suning.cn &; Carrefour (China) jointly launched a special campaign this week to care for the elderly living alone and "keep Shanghai public welfare". After collecting the needs of elderly people living alone who are concerned by enthusiastic citizens and their emergency living materials, today (April 2 1 day), the first batch of 1000 donated materials has reached the hands of elderly people living alone in Shanghai who need help like Uncle Yu.
The living conditions of the elderly living alone under the epidemic situation affect the hearts of all walks of life. On April 18, Suning.cn Carrefour (China) launched a special activity to care for the elderly living alone, calling on its internal staff to pay attention to the elderly living alone in the community and actively contact and help the elderly living alone through one-to-one and one-to-many forms. At the same time, it also advocates citizens to apply for emergency assistance for elderly people living alone who need help. Carrefour's mobile "Shanghai Charity Car" will send free donated charity packages to the door of the community to escort their dining tables.
(Photo: Carrefour Shanghai Jinqiao Store is equipped with the first batch of public welfare material gift packages)
On April 20th, after sorting out the needs of the first batch of elderly people living alone, in the evening, the public welfare gift package of people's livelihood materials including rice, noodles, oil, noodles and condiments was completed at Carrefour Shanghai Jinqiao Store and delivered to elderly people living alone in Pudong, Hongkou, Minhang and other districts of Shanghai on April 2nd1day.
Grandpa Yu lives in Tanjiaqiao Community, Ouyang Street, Hongkou District. He is a veteran who participated in the War to Resist US Aggression and Aid Korea. At present, he and his wife live alone in Shanghai, and their children are not around. He won't buy online, buy group or catch others himself. The epidemic has disrupted their pace of life. After receiving the caring materials, Grandpa Yu said excitedly: "There is no rice or grain and oil at home. My wife and I are very anxious these days. We were so moved to receive the public welfare materials from Carrefour in Suning.cn. "
(Photo: Grandpa Yu, a 90-year-old man, and his wife received the first batch of gift packages from Carrefour)
On the afternoon of the same day, Uncle Zhang and his wife, who live in South Wharf Street, Pudong New Area, also received "love and care" from Carrefour. Grandpa Zhang, an 80-year-old from party member, told reporters, "I just had surgery with my wife last year, and I am very grateful to see your concern and care when the epidemic was most helpless. I used to shop in Carrefour, which can help us during the epidemic. It's too warm. "
(Photo: Uncle Zhang and his wife in Nanmatou Street, Pudong New Area receive the Carrefour Love Charity Gift Package)
Previously, Suning.cn and Carrefour (China) had tried their best to solve the special needs of people with special needs by communicating with neighborhood committees, building green priority supply channels for special people and opening special service channels in Suning.cn APP, and supported the epidemic prevention and control work with practical actions.
(Photo: Carrefour in Suning.cn donates caring public welfare packages for elderly people living alone in Shanghai)
Prior to this, on April 15, Suning.cn Carrefour also launched a point-to-point accurate supply guarantee service in several communities around the Shanghai store. By docking the neighborhood committees around the store, we collect the needs of special groups such as the destitute elderly, the widowed elderly, the pure old family, the isolated family and the temporarily unattended elderly. Carrefour launched an "age-appropriate" security package, and arranged for a special person to be sent to the community to be passed on to the elderly by volunteers.
Carrefour in Suning.cn gives priority to helping special groups such as elderly people living alone to solve their living problems such as buying food by building a green supply channel for special groups, and sends warmth and care to special groups.
Shanghai epidemic prevention and control entered the most critical period. Carrefour in Suning.cn hopes to contribute to the elderly who have devoted their youth, give them more care and establish a care system in the city.
Carrefour and Suning.cn donated materials for elderly people living alone. The reporter learned from Carrefour that all Carrefour stores in Shanghai will resume online business before May 1 This week, more Carrefour stores in Shanghai, including Gubei Store, Xuhui Store, Yishan Store and Cao Lu Store, resumed online business. By the end of this week, 80% to 90% of Carrefour stores in Shanghai have resumed online business.
It is understood that Carrefour Shanghai Gubei Store in Changning District was closed on April 2 due to the epidemic and officially resumed online business on April 22. At present, there are more than 40 employees in the store, about 1/5 of the daily life before the epidemic, and the employees have returned to work one after another.
Since April, Carrefour has innovatively cooperated with third-party logistics companies such as Volkswagen Logistics to improve the delivery performance of terminal orders. With the gradual use of 10 vehicles in stores, the online performance of stores has increased from 6.5438+0.5 million vehicles/day to nearly 60 vehicles at present, with the store performance exceeding 6.5438+0.0 million vehicles/day and serving more than 800 communities. This efficient distribution mode of cooperation with third-party logistics has been extended to other retail enterprises in Shanghai.
Not only traditional supermarkets, as of April 19, 2009, more than 10 stores in Hema Shanghai have resumed online business, and at the same time 150 Hema blocks have resumed business. On April 18, an earlier day, some convenience bee shops in Minhang District, Yangpu District and Fengxian District of Shanghai began to resume business.
Shang Chao Store Accelerates Offline Resumption of Work
More and more supermarkets have joined the offline team.
In the past two days, Shanghai Metro Minhang Shopping Mall and Jinshan Shopping Mall have resumed business one after another-the online resumption of subway Minhang Store will provide people's livelihood materials for communities within five kilometers; Jinshan Mall resumed offline business. Metro Songjiang Shopping Mall has previously opened offline stores, and other shopping malls such as Putuo Store continue to operate in the mode of "online merchant offline distribution". Consumers can place orders through Metro APP or Multi-point APP, and merchants deliver them to your door.
According to Hu Xinde, general manager of Metro Minhang Shopping Mall, Minhang Shopping Mall has carried out several rounds of professional disinfection and environmental assessment before returning to work according to epidemic prevention requirements. At the same time, Metro also sent a special team to help Minhang Shopping Mall resume work. "These teams are composed of security teams from all over the country, and they are dispatched by subway from Jiangsu, Zhejiang, Fujian, Anhui and other places."
Li Jian, general manager of Metro Jinshan Shopping Mall, said that the management of offline stores will be strengthened, and residents will be regularly arranged to queue up for shopping with pass cards and Metro shopping cards.
As of April 19, 775 Lianhua supermarkets, Century Lianhua direct stores and franchise stores, accounting for 65% of all Lianhua supermarkets and supermarkets in Shanghai, have reopened. In addition, 20% of supermarket employees have returned to work. Relevant personnel of Lianhua told this newspaper that "Lianhua stores that have resumed business will give full play to the advantages of many offline outlets and radiating communities in accordance with the requirements of governments at all levels, and continue to do a good job in ensuring people's livelihood materials."
After returning to work, the epidemic prevention and control work of the store cannot be relaxed.
Lianhua Supermarket and Century Lianhua said that in addition to deep disinfection every day, all offline stores regularly disinfect weighing areas, escalators, service desks, trolleys and other areas. "Lianhua stipulates that all employees in the store must be tested and confirmed according to the government's nucleic acid requirements before they can go to work, and they always wear masks and take their body temperature every day before going to work."
On April 18, the reporter learned from Convenience Bee that some stores in Minhang District, Yangpu District and Fengxian District overcame difficulties and resumed business from that day.
"The relevant stores are located in closed control areas or control areas, and now they have entered the rhythm of' guarantee supply'." Convenience Bee said, "In combination with the actual situation in each district, we insist on epidemic prevention and disinfection work inside and outside the store every day, and mainly provide goods and services to Shanghai residents through online take-out."
Convenience bees said that under the premise of ensuring epidemic prevention safety, policy compliance and the safety of store employees, some stores in Shanghai will gradually resume business. In RT Mart, there is only one store that has resumed offline business at present, which resumed on April 3rd 17, with the business hours of 9:00- 17:00. Customers who arrive at the store need temporary entry and exit passes, 48-hour nucleic acid reports, registered names and telephone numbers before they can go to the store to buy.
Carrefour and Suning.cn donated materials for elderly people living alone. 3 For elderly people who are not good at using mobile phones and will not participate in group buying, such as elderly people living alone and pure old families, with the support of Shanghai Economic and Information Committee, Commerce Committee, communities and streets, Suning.cn Carrefour and "Shanghai Digital Partner Help the Elderly and Guarantee the Bank" have specially customized affordable package on-site service for the elderly.
The elderly can communicate with the customer service staff by answering or calling the "Shanghai Digital Partner Help the Elderly and Guarantee the Supply Hotline" to book the "affordable" guarantee package specially launched by Carrefour in Suning.cn. After the order is successful, Carrefour distributors and community volunteers will provide "one-stop" service of door-to-door delivery and cash on delivery the next day.
At present, the special action of "digital partner helping the elderly and ensuring the supply" and the point-to-point accurate supply guarantee business have been piloted in Beixinjing Street, Changning District, and the service scope will continue to expand, covering more elderly groups. Through active care and accurate supply guarantee, Carrefour strives to solve problems for the elderly and ensure the "last mile" of services for the elderly during the epidemic.
After receiving the call, the old man can operate and order food according to the instructions of the customer service staff on the phone. At present, Carrefour has set a number of "elderly-friendly" packages based on the common needs of the elderly, such as vegetables, rice flour oil, condiments and dairy products, and will constantly adjust and increase the contents and types of packages according to the actual feedback and ordering situation of the dedicated line to effectively meet the living needs of the elderly.
(Photo: Employees of Shanghai Carrefour Gubei Store are packing and sterilizing.)
After receiving the feedback from "Shanghai Digital Partner Senior Dedicated Line", Suning.cn Carrefour will immediately arrange distribution, sorting and packaging in the nearest store, deliver it to the community gate as soon as possible, and properly hand it over to the community volunteers. When placing an order on the same day, the elderly can receive the goods the next day at the latest.
At the same time, considering the living habits of the elderly, all guaranteed supply packages launched by Carrefour in Suning.cn adopt the cash on delivery model. After the volunteers deliver the goods to the door, the elderly can check and accept the quality in person. In the later period, the street will arrange fixed personnel to collect money at home, support electronic payment and cash payment, and solve the dilemma of the elderly scanning code payment.
After confirming that the old people have received the goods, Suning.cn Carrefour will also provide after-sales service in time according to the telephone call result of "Shanghai Digital Partner Helps the Old" to ensure that the old people can buy and use with confidence. At the same time, for customers who need to buy again, a special order line has been set up, and Suning.cn Carrefour will provide more affordable packages in a timely, efficient and direct manner according to the actual needs of consumers.
In fact, since the outbreak of the epidemic, Carrefour in Suning.cn has continuously paid attention to special groups such as elderly people living alone, pregnant women and babies, disabled people and epidemic prevention personnel, actively assumed corporate social responsibility from its own perspective, and constantly helped special groups solve the problem of living materials protection by donating materials and building green channels to ensure supply, and sent warmth and care to special groups.
(Photo: Carrefour defends the "Shanghai" charity project and donates living materials packages for elderly people living alone who are in urgent need of help)
Yesterday, Suning.cn &; ; Carrefour (China) jointly launched a special campaign to care for elderly people living alone, and it is also promoting it in various forms, such as donating public welfare materials through the "Shanghai Public Welfare Car" and helping Carrefour employees in pairs. Yesterday, the first batch of 1000 donated living materials has reached the elderly living alone in urgent need.
Previously, Carrefour also established a green priority supply channel for special people through communication with neighborhood committees, carried out point-to-point accurate supply guarantee in several communities around Shanghai stores, and opened a special service channel in Suning.cn APP to try its best to solve the special needs of people with special needs.
As a large-scale livelihood enterprise, Carrefour in Suning.cn gives full play to the advantages of its supply chain, actively practices its corporate social responsibility, gathers resources from all sides, constantly improves the link of residents' living materials guarantee, undertakes the responsibility of emergency response and ensuring the supply of living materials for special groups under the epidemic situation, supports the epidemic prevention and control work with practical actions, and builds a warm city.