34. The uniform clothing, civilized manners, friendly attitude and friendly language of employees have become the unified standards of customer service personnel. Only by following service standards, diligently practicing internal skills and being proficient in business can we continuously improve the image of property services and establish the brand image of property management. In daily work, it is an important link for the continuous improvement and development of property management to strengthen post responsibilities and highlight working procedures.
35. Being able to do fine service is the requirement of standard service. We should improve our service level, constantly reflect on ourselves, and constantly add value for ourselves, so as to realize the slogan of our company: "service first, honesty first".
36. It is necessary to continuously strengthen the service quality and awareness of employees themselves, improve their work skills, and advance in strict accordance with the service level of national first-class property management.
37. In our service management, we must treat customers at different levels, whether owners, tenants or other consultants, with the same service quality. Only by standardizing services can we improve the service brand as a whole.
38. Every employee of our company should actively provide services to customers, have a high sense of responsibility and dedication, and strive to improve their service level; Active service, customers can give high evaluation; Proactive service can leave a good impression on customers. The active service of employees is the key to improve our service level and quality.
39. The waiter's smile is a kind greeting; When guests come, a smile is an eternal welcome song; When the guests leave, a smile is a warm farewell speech; Smiling is a sincere apology for a small mistake at work.
40. Attitude alone is not enough for the service to be in place, and skills should also be guaranteed. Skills and skills are embodied in all aspects and links of service, and different positions have * * * requirements, such as communication ability, coordination ability, complaint handling ability, language expression ability, foresight ability, and the ability to remember guests.
4 1. Property management is also a service industry. As the administrator of Xinyuan Building, I put customer service first in my daily work and do every job well.
42. Always check and urge at work, be good at listening to customers' opinions, carefully analyze and judge to find out the reasons, and strengthen improvement to improve. Self-examination should be carried out regularly to find out their own shortcomings, formulate practical goals and plans, and ensure the realization of the goals. We should pay attention to the positive role of management, strengthen communication and coordination with customers, assume the responsibility of "good housekeeping" and provide standardized, standardized and scientific quality services for owners, tenants and customers.
43, do things, do things, big and small things, all aspects, we must serve in place.
44. Recommendation: (1) Conduct service awareness training regularly or irregularly. (2) Discuss the related service cases reported by the media to improve the service awareness of employees. (3) Formulating assessment methods and assessment forms for employees' internal service awareness. (4) Develop polite language for service posts. (5) Set up books, newspapers and periodicals related to spiritual civilization, which will exert a subtle influence on employees' consciousness.
45.( 1) Investigate the skills of employees and pay attention to their training needs. (B) to strengthen employee skills training, improve the overall quality of employees. (three) to carry out vocational skills competition, and strive to broaden the channels of talent. Take the vocational skills competition as an important way to train and select outstanding skilled talents. Set up a competition leading group to organize and carry out various vocational skills competitions in a planned and targeted manner every year. (4) Pay attention to the education of employees' academic qualifications and improve their cultural level. On the basis of strengthening skills and improving quality, according to the cultural status of employees in the company, organize employees to improve their cultural level, introduce incentive measures for employees to participate in adult higher education, and adopt the policy of reimbursing tuition fees and rewarding employees with good grades through study and training. Encourage employees to improve their cultural level.
46. According to the current situation of the company, I think the service awareness and business ability of the company's security personnel and cleaning personnel need to be further improved. The management office trains new employees in business ability by concentrating personnel on induction training and on-the-job training in service awareness and manners, so as to improve the overall comprehensive quality of front-line employees at all levels, and reach the property management level of first-class qualified enterprises in service awareness and service skills!
47. The success or failure of an enterprise and the integrity of its facilities will depend on the quality of managers and their efforts. As far as the property management industry is concerned, a group of dedicated, happy and professional property managers are needed to provide excellent management and services for customers, and manage the property with beautiful and practical design, excellent and high-grade materials, perfect supporting facilities and suitable surrounding landscape.
48. Any enterprise is closely related to managers. The success or failure of an enterprise and the condition of its facilities will depend on the quality of managers and their efforts.
49. To be a service industry, we should always stand in the customer's position and think for the customer everywhere, so as to provide good service.
50. "Details determine the effect", showing tangible services in services, providing owners with the right to know about consumption, letting owners know what kind of value-added services we provide them, and making services procedural and detailed, so as to better avoid the appearance of inferior products, improve service quality and achieve a win-win situation.
5 1. Suggestion: (1) Strengthen the communication between the company and the owner, the company and the tenant, and create an interactive customer relationship. (two) to strengthen the daily inspection tour, regular inspection of equipment, maintenance, repair, cleaning, and carefully recorded, found that the problem is solved in time. (3) Further refine the responsibilities of various departments to avoid overstaffing.
As employees of enterprises, everyone knows the principle of "rewarding according to merit". From the perspective of enterprise management, owners and users can be described as "gods" and "parents" of enterprises. How to provide them with quality services and let them live and work in peace and contentment is an eternal topic for employees of the company.
53. The success or failure of an enterprise and the condition of its facilities will depend on the physical quality and hard work of managers. The development of the company needs a group of dedicated and professional property management personnel to provide them with excellent management and quality service, so as to maintain the normal use function of the property, prolong the life of the property and improve the value of the property.
54. Whether our own service attitude is warm and sincere. Everyone will encounter various reasons to prevaricate, so we should try our best to stand from the customer's point of view, be anxious about the customer's urgency and think about what the customer thinks.
55. Every employee should adhere to the service concept of "thinking what customers think and being anxious about what customers are anxious about" and constantly improve their own quality and professional level.
56. Every guest is visiting our building for the first time. If our security guards are full of energy, the standing posture is standardized, the customer service girl in the lobby is polite, answers questions, the surrounding environment is clean, the air is fresh, and the elevator runs smoothly and quickly, I think every guest will feel that the property management company in this building is an excellent management and service enterprise, and will have more confidence in us.
57. From the perspective of building management under my jurisdiction, I made an objective comparison with Nantian Hotel, and felt that there were still many deficiencies in management.
1, the special service is not professional enough, and the work that the property management company is engaged in is professional. For example, compared with professional cleaning companies in the society, housekeeping and cleaning work are not in line with the society in terms of services, standards and prices. If you want to stand on the society, you must have better service, brand and strength.
2. The quality of personnel is uneven, and the recruitment quality needs to be improved. As a property management, the main tasks are: safety, management and environment. Since safety comes first, it is very important to maintain the safety officer. The human resources department of the company should carefully check, recruit suitable talents for the company and carefully screen them. Although "guarding the door" and "watching the car", what they do is the image of a management office, but also the image of a company! If the image and quality of employees are poor, how to convince and reassure the owners? It is also difficult for owners to have confidence in the company.
3. The intensity of pre-job training is not enough. Our security guards generally have a low level of education, low academic qualifications and shallow work experience. The company should strengthen a series of training and assessment, so that new employees at least have service awareness and professional ethics, and abide by consistent service standards and service processes. According to the regulations of the municipal government, all security personnel should be "certified".
4. The introduction of public liability insurance in residential quarters and buildings. Considering the importance of service and management, the awareness and requirements of owners to safeguard their own rights and interests are increasingly strengthened. As for the protection of people, the establishment of the company's security system is still insufficient. Although the public liability insurance for external walls has been purchased, if a guest is accidentally injured in the community or building due to elevator accidents or other uncertain reasons, how to deal with such accidents after the accident, even if the probability of such accidents is extremely low, can not be lucky. Because once this happens, it will not only cause losses to the parties, but also cause economic losses to the company. It is suggested to introduce public liability insurance, which can form a protection network for both sides of such incidents and enhance the people-oriented management concept.
58. To provide more personalized service, the key lies in whether we have a master in our hearts and whether we are active and meticulous in our work and do everything well.
59. In the daily management service, we must try our best to overcome difficulties and do the service well. Only by serving attentively can customers feel our loyalty. Only with your heart can you do things carefully and well and improve the quality of service.
60. We should create a safe, clean, comfortable and beautiful living environment for the owners of the property we manage, put ourselves in the owner's shoes, provide first-class service and friendly management, and let the owners feel a sense of belonging when they return to the property management area. We should always collect the information and requirements of the owners, try our best to satisfy them, leave the difficulties to ourselves, leave the convenience to the owners, and establish an ideal, supportive and trusted partnership with them so that the owners can truly feel it.
6 1, we should use polite language flexibly, pay attention to the way of speaking, the sentences should be correct and tactful, the tone should be kind and soft, the tone should be equal, not condescending, we should pay attention to the speed and intonation of speaking, the actions should be light and profitable, we should pay attention to listening and guiding, especially to those who don't understand our work. Put yourself in the other's shoes, put yourself in the other's shoes and serve politely, especially when there is a service defect, to make up for the deficiency and gain understanding. (1). bank employees' opinions and suggestions to the leadership (2). Specific suggestions of employees on the company's salary system (3). Employees' opinions and suggestions on the company's management system (3) (4). Employee's suggestions on internal management of the company (2) and (5). Employees' suggestions and opinions on company management (3) and (6). Lead the opinions and suggestions of employees in the team. ㈦。 Summary and induction of rationalization suggestions for enterprise employees (three articles) and (eight). How to write personal rationalization suggestions for workshop employees (three articles) and (nine). Content format of employee's personal rationalization proposal (three articles) and (ten). How to write suggestions and opinions for resigned employees to the company (three articles);