The end of 2020 is coming soon. As a bank employee, I will carefully summarize the work of this year. The following is the "2020 Bank Employees' Personal Year-end Work Summary" compiled by me for everyone. It is for reference only. You are welcome to read it. Personal year-end work summary of bank employees in 2020 (1)

Time flies by, and in the blink of an eye, 2020 is coming to an end. Looking back on this year's work, under the correct leadership of the bank leaders, my ideological quality, business ability and comprehensive quality have been greatly improved. I have also achieved great development and huge gains personally.

As a bank teller, I have seriously accumulated daily work experience, devoted myself to studying new business skills, and made my due contribution to the development of our bank. The personal work situation of this year is summarized and reported as follows:

1. Persist in learning and continuously improve political and ideological quality and work ability

Learning will lead to advancement, not learning will lead to retreat. The times require us to keep pace with the times, study hard, and draw work ability, motivation for progress, and vitality for innovation from learning. Only by strengthening study can we truly mature ourselves ideologically, theoretically, and professionally, do our job better, and complete work tasks with quality and quantity. My working principle is "do one thing, love one thing, be proficient in one thing, be diligent and down-to-earth."

Through study, my political acumen has been further enhanced. I can keep a clear mind and a firm stand in the face of specific matters. I always focus on collective interests, put the collective first, then the individual, and my thoughts gradually mature. In life, actively learn from the leaders and colleagues around you to continuously improve your communication skills and gradually become more comprehensive in solving and thinking problems.

2. Perform job responsibilities conscientiously and strive to complete various tasks

Since I started working, I have resolutely obeyed the arrangements of the organization and leadership, overcome various difficulties, worked diligently, and achieved better results. Completed various tasks efficiently.

(1) Be conscientious and fulfill your duties.

Normally, I proactively take on the task of picking up and delivering banknotes. In my job, I feel that I have many aspects that need to be learned and strengthened. Therefore, when I started working, in addition to carefully studying the relevant business operation books of our bank, I also humbly asked other colleagues around me about problems encountered in handling business. I also use my rest time to learn the business of other counters, so that I can master the comprehensive banking business as soon as possible and improve my business quality.

Through daily accumulation, when I transferred from the original savings counter to corporate business, I was able to quickly adapt to the new job, which greatly shortened the transition time. At the same time, I also work hard to practice business skills such as operating systems so that I can have the ability to provide customers with high-quality, efficient, and fast services.

In my future work, I must continue to maintain a positive learning attitude and innovative awareness, and at the same time, I will humbly ask other colleagues for advice so that I can adapt to this position as soon as possible and live up to the expectations of my leaders.

(2) Grasp the overall concept, actively support and cooperate with unit leaders to carry out various tasks.

Conscientiously implement the work requirements of the branch and complete the tasks assigned by superiors with quality and quantity; strengthen management, improve unity, and build morale; actively participate in the formulation of various plans and plans, and do a good job in analysis and Forecasts, reasonable suggestions, and accurate decisions promote the healthy, sustainable, and rapid development of our bank's various businesses. Perform job responsibilities conscientiously and give full play to the role of the leading teller.

First of all, it is necessary to rationally arrange the cash business of counter personnel, fully mobilize the enthusiasm of each employee, and establish a job responsibility system and a work quality assessment system with "clear division of labor and consistent rights and responsibilities". Create a good learning atmosphere, organize internal employees to learn business knowledge, rules and regulations, policies and regulations, etc., and carry out various forms of job training to improve the professional quality of internal employees.

(3) Focus on the inspection and implementation of standardized business operations and various internal control management measures.

The bank settlement business is a high-risk position, and the internal control construction of the settlement business should be placed in an extremely important position. Starting from standardizing the counter operations of settlement business and strengthening management, we will conduct immediate, regular and irregular self-examinations of leading tellers, strive to eliminate various hidden risks, and ensure that the risks of settlement positions are reduced to a minimum. We should do a good job in self-discipline supervision of key businesses, key links and key periods, immediately urge corrections when problems are discovered, and actively cooperate with the supervision and guidance of superior authorities.

(4) Improve service concepts and comprehensively improve standardized service levels.

Service is the lifeline of a bank. Every employee agrees with this concept, and every employee recognizes this, promoting the in-depth, high-level, and all-round development of services and enhancing the competitiveness of our bank among peers. Standardized services are also a manifestation of active marketing. By improving service quality, we can provide customers with better and more distinctive services than other banks, so we can maintain good customer resources.

In short, the above is the personal work summary report for 2020. Although I have achieved certain results at work, I still have a certain distance from the requirements of an excellent bank teller.

In future work, I will further improve and enhance myself, give full play to my own strengths, subjective initiative and enthusiasm for work, coordinate all aspects of relationships, and unleash my work potential. Personal year-end work summary of bank employees in 2020 (2)

Time flies, and a year flies by. Looking back on 2020, which is about to pass, there is the care and teachings of leaders, the support and help of colleagues, the joy and relief after overcoming difficulties, and the unrepentant choices after melancholy and hesitation. Although I am still an auxiliary employee who has been working in a bank for just two years, through hard work, my performance this year has increased from more than xx million in personal deposits at the beginning of the year to more than xx million now, with a net increase of more than xx million. I have become an important factor in attracting savings to the branch. Number one in performance. Now I will summarize my work during the year as follows:

1. Strengthen learning and improve my own quality

Over the past year, I have been able to seriously study banking business knowledge and continuously improve own theoretical quality and business ability. In the process of learning, I gradually summarized a learning method that suits my own characteristics, that is, comparative learning. Compared with other colleagues, what I personally lack is what I need to learn; compared with other branches, what we are weak is what I need to strengthen; compared with other banks, what is different from us is what I need to explore.

2. Pioneering and innovative, looking for new market growth points

Only by continuously developing high-quality customers, expanding business, and increasing deposits can efficiency be improved. I used my personal social network to establish contact with the demolition company. Through the demolition company, I got a large list of customers with savings potential. Then I would visit them one by one. Rejection, cold looks or even insults were inevitable. But fortunately, through this method, in addition to the original marketing and maintenance of individual customers and helping customers with financial management, I also discovered many new customers and attracted many new customers. made a large new deposit.

3. Loyalty and perseverance, and conscientiousness for the development of the branch’s business

The bank is a workplace that I have been ignorant of since I was a student. After graduation, I was very lucky to get this ideal job. However, it is not very easy to become a qualified bank staff. It requires continuous learning and continuous training. The fact that I was still not a regular employee of the bank after working for more than a year made my family a little worried. They even found a way out for me that they thought was better. To be honest, I was hesitant and conflicted about whether to stick to my ideals or be considerate of my family’s feelings. But after rational thinking, I decided to stay in the branch, continue to work hard, use my achievements to realize my original dreams, and dispel my family's concerns.

In the new year, I have set new goals for myself. In order to grow into a qualified bank employee as soon as possible, I will focus on training and improving myself in the following aspects.

1. Business. Continuously update your own banking knowledge base, you must be familiar with traditional businesses, but also master emerging businesses in a timely manner; you must have a high theoretical level, but also have the ability to operate specific businesses proficiently; you must also learn majors within your scope of responsibility knowledge, and also take the initiative to understand relevant knowledge in other fields such as bank loans, deposits, settlements, etc.

2. Quality. Develop a strong sense of responsibility and service, and treat every customer seriously. Strictly demand yourself, have a decent style, be clean and self-respecting, and consciously maintain a good image of bank staff.

3. Psychological aspects. Continuously endure hardships, face setbacks and failures rationally, and regard a mature and stable mental state as your growth goal.

Next year, my performance goal is to reach x billion in personal deposits. I will continue to explore, pioneer and innovate, fulfill my responsibilities, and do my best. While growing, I will make my own contribution to the development of the branch. Personal year-end work summary of bank employees in 2020 (3)

In 2020, under the correct leadership of the bank, with the support and help of my colleagues, and guided by the Scientific Outlook on Development, I conscientiously carried out the work of the bank Guidelines and policies, based on their own duties, serving customers, completing their tasks well, achieving certain results, and gaining recognition from bank leaders and customer satisfaction. The work situation in 2020 is now summarized as follows:

1. Work achievements achieved

In 2020, I worked diligently and fully completed the work tasks, and achieved good work results. . In addition to completing the teller work at the front desk, I took advantage of every opportunity to sell bank financial products. I sold bank financial products worth xx million yuan, including: funds xx million yuan, insurance xx million yuan, and bank cards xx million yuan.

2. Study hard and improve political and ideological awareness and business work level

In 2020, in addition to studying political theory at work, I will focus on learning the various systems and work of the bank. Learn discipline and financial management business knowledge thoroughly, master it in your mind, apply it to actual work, and lay a solid foundation for yourself to do your job well. Through study, I became familiar with and mastered the bank's various systems, work disciplines and basic financial management business knowledge and skills, enhanced my ability and level of performing job responsibilities, kept pace with the times, enhanced the overall situation, and was able to better integrate Implement the actual situation, complete various tasks assigned by the bank, and achieve good results.

3. Establish service awareness, do a good job in service

As a front-line teller, to do your job well, the key is to establish a sense of service, do a good job in service, and gain customers satisfaction, thereby enhancing the bank's taste and image and promoting the development of banking business. To this end, I must be dedicated to my job, fulfill my responsibilities, endure hardship before enjoyment, and provide good service to customers. Focus on three aspects of work: First, position yourself, do a good job in service, eliminate your laxity and deficiencies in your thinking, completely update your concepts, consciously regulate your behavior, and conscientiously implement the bank's service measures. The second is to use business technology and proficiency as a measure of service level, practice basic skills, speed up business processing, avoid mistakes, and grasp quality. The third is to work hard to learn new business knowledge and master the necessary knowledge and skills to do a good job in banking, especially knowledge about financial products, laying the foundation for expanding business scope and creating good economic benefits.

In 2020, I worked hard and seriously. Although I have made great progress in political thinking and business knowledge, and achieved good results in business work, I am still incompatible with the requirements of the bank and the hopes of customers. However, we still need to continue to work hard and improve. In the future, I will continue to strengthen study, deepen management, and in accordance with the requirements of the Scientific Outlook on Development, pursue a pragmatic work style, and work with innovative development ideas, work hard, overcome difficulties, and raise the bank's work to a new level. Create excellent business results and make my due contribution to the healthy and sustainable development of the bank. Personal year-end work summary of bank employees in 2020 (4)

Time flies. We spent an extraordinary year in 2020 with busy and fulfilling work. It’s gratifying to look back on all the work of the year. Under the leadership of leaders at all levels of the branch, the guidance of the branch director, and the joint efforts of colleagues, we carefully learned business knowledge, increased the level of various business skills, conscientiously performed our job responsibilities, always kept the internal control system in mind, and successfully completed Various work indicators throughout the year have been improved, and improvements have been made in aspects such as ideological awareness, professional quality, operational skills, and quality services. The work status of the year is summarized as follows:

1. Main work information and responsibilities

I joined the company in xx, 20xx, and worked as a general teller. Daily work mainly includes handling private business, public business, etc. It seems like a simple operation, but it requires daily accumulation and learning of the operating procedures, updating them day by day, focusing on, carefully and patiently treating the occurrence and review of every business, especially corporate business. The check processing volume in one month is relatively large. In order to reduce the bounce rate and improve my ability to handle corporate business, I insist on carefully reviewing all elements of each bill, and strictly require myself and my customers to fill in the specifications with high standards. With each business transaction, we also keep the internal control system in mind, make the seven-step service process generous and decent, and implement various policies.

2. My gains and growth

I am very fortunate to be able to join x line and become one of them. After working for nearly a year, my values ??and outlook on life have improved There has been a big change. She made me believe that everything in life is possible, as long as I am willing to work hard to create. Of course, only by making contributions to the enterprise can you realize your own value. First of all, in a working group, everyone must unite and help each other to make progress, because unity is the prerequisite for mutual benefit and win-win; secondly, doing one's own job well is a basic requirement, and as a teller, you should know what you should do , what cannot be done, be assertive and courageous; in addition, customers are the main body of our development, and serving customers well is our responsibility. Study customers, understand their business needs through customer research, and strive to make every customer Satisfied, we will maintain every customer through our own efforts; of course, through familiarity with the business and understanding of the company's internal controls, it is our job to provide constructive suggestions for some potential loopholes or development of the company. Internal affairs are also the best contribution that can be made to the enterprise.

In today’s increasingly fierce market competition, while having a passionate service attitude and skilled business capabilities, you must also continue to learn and improve your capabilities in all aspects in order to provide customers with the best services. Higher efficiency and better service. The various trainings and skill assessments organized by our bank have provided a strong guarantee for me to improve my business skills as soon as possible. I have always actively participated in various trainings, insisted on listening to the lectures carefully, and combined the rules, regulations, laws and regulations I usually study, and strive to improve my business ability. After a period of work, I deeply realized that banking is a high-risk industry. Every small detail and factor must be paid attention to when handling every business. It can be a review, a signature, a customer signature, a A fingerprint, a registration, a transaction code. A business may involve many details. If one of them is missed due to carelessness and carelessness, there may be risks, such as lending. Details are not child's play and need to be taken seriously. Strictly guarding every checkpoint is a way to control our bank’s risks, and is also responsible for ourselves.

3. Existing shortcomings and directions of efforts

Looking back on the work in 2020, although all work can be carried out relatively smoothly, we are fully aware that we still have shortcomings and need to further improve. . First, the learning intensity is not enough.

In the new economic era based on information technology, new situations and new problems are emerging one after another. New knowledge and new science are constantly emerging. To cope with severe challenges, it is urgent to accelerate the pace of learning and cannot be delayed. I always believe that opportunities are reserved for those who are prepared, so after work, I am still preparing to obtain fund sales qualifications, intermediate accounting titles and other certificates. Second, personal emotional control is poor. In response to the above problems, the future efforts are: first, strengthen theoretical study and further improve one's own quality; second, change the work style, strive to overcome one's negative emotions, use full working status, improve work quality and efficiency, and work hard Cooperate with leaders and colleagues to do better work.

IV. Outlook for the New Year

Qu Yuan once said: "The road is long and long, and I will search up and down." There is still a long way to go in the financial industry. I firmly believe that due to my love for the financial industry and the professional knowledge I have learned, I will closely integrate my personal ideals with the development of the enterprise and give full play to my work enthusiasm, creativity and initiative. I will eventually realize my personal value and move towards a better tomorrow with our Chongqing Rural Commercial Bank. Personal year-end work summary of bank employees in 2020 (5)

20xx to 20xx were the years when the Bank of This year is a year of pioneering and innovation, and it is also a year to clarify ideas and accelerate development. In this 2020, with the development of x industry, I have completed the integration of myself and work, and in this 2020, the organization and leadership have given me many opportunities to learn and exercise.

1. Strengthen business learning, improve one's overall quality, and adapt to the needs of the new situation

Since I have been engaged in savings work, I have attached great importance to the cultivation and learning of personal business skills. While providing standard and high-quality services to depositors, we should study hard on business skills. On the basis of proficiently mastering the original business processes, we should actively and conscientiously learn new business and new knowledge, and humbly ask leaders and professional departments for advice when encountering things that we do not understand. With the needs of bank reform, my work ability and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the reforms of the Bank at various stages.

2. Implement high-quality work with a high sense of responsibility and a customer-oriented service concept

I always adhere to the idea of ??"customers first" and regard customers' matters as my top priority. Do your own thing, think about problems from others' perspective, worry about customers' needs, think about what customers think, boldly explore ideas, adopt different working methods for different customers, and strive to provide customers with the best quality services to win customers Support for our business. It has been praised many times by different types of customers and has never received any complaints from customers.

Times are changing, the environment is changing, and the work of the bank is also changing from time to time. New things appear and new situations occur every day, which requires me to change with the situation. Learning new knowledge, mastering new skills, adapting to changes in the surrounding environment, improving my ability to perform my job, cultivating myself into a comprehensive BOC employee, and better planning my career are the goals I strive for.

Of course, I still have certain deficiencies in the handling and operation of some details. In the future, I will continue to do my job well and always adhere to the principle of "endless service, innovative service, and long-lasting service" The service concept spurs and improves oneself, improves oneself in the care, guidance and help of leaders and colleagues, requires more strictly oneself, contributes to the reform and development process of the bank, and implements high-quality service work!

3. Job Outlook

I hope to continue to work in my current savings position, be safe and conscientious, so for the current job position, I also choose the position of comprehensive teller , I have obtained a first-level score in the 2020 skills test. My only regret is that I have not been able to get an x-star teller, so my goal in the future is to strive to get an x-star teller, no matter whether it is possible or not , take this as the goal.