Refined management traces back to a popular folk song in the West: If a nail is lost, a shoe is broken; if a shoe is broken, a war horse is broken; if a war horse is broken, a horse is injured. Wounded a knight;
Wounded a knight, lost a battle;
Lost a battle, destroyed an empire.
This ballad provides a vivid interpretation of the amplification effect of details. Here, the loss is a little bit amplified, but the direction of each step is undoubtedly determined. The falling off and loss of a small nail on the horseshoe is a very small thing under the initial conditions, a detail. None of us will misunderstand that the fall of an iron nail from a horse's hoof will lead to the demise of an empire, but we can determine that the long-term, cumulative, and chain effects of some seemingly insignificant details may be shocking. Many times people are not defeated by big things, but by some inconspicuous details. As the saying goes, details determine success or failure.
In fact, the pursuit of details has existed in our country since ancient times. Laozi said: "The difficult things in the world must be done with ease, and the great things in the world must be done with details." He gave an incisive summary of the importance of details. Han Feizi's "A embankment of a thousand miles collapses in an ant nest; a room of a hundred feet burns with smoke from the gap" can be said to be the Chinese version of the "horseshoe theory".
Refined management in the modern sense originated from Japan's Toyota Motor. It was the "lean" management concept that promoted Japan's economic growth, making Japan soon surpass Germany and become the world's second economy. Big country. Since then, refined management has received great attention from enterprises in various countries, promoted it one after another, and gradually improved and sublimated it in practice. my country's Haier Company introduced this management idea and produced great economic and social benefits. Haier President Zhang Ruimin said: What is not simple? Doing every simple thing well is not simple; what is extraordinary? Being able to do every ordinary thing well is extraordinary. Haier Group relies on its efficient and refined management "oec" (ie: all-round, everyone, every thing, every day, control, clean-up), starting from the details, to make Haier grow from a small factory on the verge of bankruptcy to a The world-renowned modern home appliance giant has become a benchmark enterprise for "Made in China". I once had the honor to visit Haier. The diversified product structure and modern production process were amazing. But what I will never forget is the exquisite card posted under every light switch and next to every faucet. Indicate the name and responsibilities of the administrator. Such detailed management demonstrates that Haier's refined management truly deserves its name.
It is precisely the detail issues that can produce such a powerful shock that has attracted widespread attention, and gradually evolved into the concept of "refined management" in management science, and has been used by more and more managers. The recognition of people has become a wise saying in modern management. Mr. Wang Zhongqiu's masterpiece "Details Determine Success or Failure" became very popular and became a must-read textbook for management departments in all walks of life. The Beijing 2008 Olympic Games, which has attracted worldwide attention, has achieved great success and has become the first example of zero complaints from athletes in the history of the Olympic Games, which has been highly praised by people around the world. It is said that the Olympic Organizing Committee, as the organizer of this arduous systematic project, once required middle-level and above managers to read the book "Details Determine Success or Failure" in detail and strive for excellence in their work without omissions.
The connotation of refined management
Refined management is the impact of the refinement of social division of labor and the refinement of service quality on modern The inevitable requirement of management is based on conventional management and is a key step that leads to in-depth conventional management. Its core is a serious attitude and a scientific spirit. Specifically, it is to make management concrete and clear, so that everyone can be managed, everything can be managed, and everything can be managed. It requires every step to be meticulous, every link to be precise, and every work to be of high quality. Carefulness is the attitude, precision is the process, and quality is the result. Its purpose is to do the seemingly simple and small things that everyone usually does well. Start with the details, do the small things well and do them well. Refined management is a kind of specification and guidance, which is reflected in the management psychology of being meticulous and exquisite, and reflected in the management process, which is paying attention to details.
The highest level of detail is the pursuit of perfection. The pursuit of perfection is a kind of morality, a kind of literacy, and a kind of thought.
Li Ka-shing said: "To become a leader, no matter what industry you are in, you must be better than your competitors." Half a step ahead is an advantage. Starting from every link and taking one more step in the details, you will be closer to perfection.
The significance of schools implementing refined management
Currently, schools are chasing after each other to create famous schools and build brands. In the process, many school administrators are thinking: What is the reason that raises the grade of a school? I think, apart from the imbalance of software and hardware resources between schools, the difference between extensive and refined school management is precisely Key factors that drive differences between schools. As the saying goes, "Success is in the details, failure is in the details."
With the continuous deepening of my country's education reform, the development of education has shifted from low-quality scale growth to expanding the total amount of high-quality educational resources, and from extensive school management to intensive and refined school management. Therefore, the school's refined management is a new concept given to schools in the new era, and it is also the future development direction. It is the only way for schools to improve management efficiency and maximize school-running benefits. Looking at the current status of school management, most schools have moved towards standardized and institutionalized management after experiencing extensive and empirical management. However, only "standards" and "systems" are not enough. How to make "standards" and "systems" work? "To put it into practice, how to truly unleash the initiative of all faculty and staff and promote the optimal development of the school through the effective operation of the school organization requires the implementation of refined management.
There is a saying that goes well: "There are no small things in school, and education is in everything; teachers have no small details, but they are role models everywhere; there are no gaps in management, and they can educate people all the time." Small things accomplish big things, and details produce benefits. Details are a powerful link in achieving the quality of school running. Paying attention to details, striving for excellence, and striving to pursue "zero defects" in management, the quality of running a school must be excellent. And if any detail is not done well during work, it may cause irreparable losses. The school relies on empty slogans and extensive management, and big problems will arise if small things are not taken care of. It is the failure to pay attention to details that prevents many schools with first-class hardware from becoming first-class famous schools, prevents many potential teachers from becoming first-class famous teachers, and makes countless students with outstanding intelligence miss their dreams.
Refined management is an important guarantee for the school to pursue perfection and achieve excellence. It is an inevitable choice for building a school brand and an effective way to enhance the school's overall competitiveness and promote sustainable development.
What are the operational approaches for schools to implement refined management?
What are the operational approaches for schools to implement refined management? I think we should start with Start with the following aspects.
1. Changing ideological concepts is the key to implementing refined management
Concepts are the forerunners of behavior. To effectively implement refined management, we must first solve ideological and conceptual issues and let people The idea of ??refined management has become the common knowledge of faculty and staff. Only when refined management is rooted in the soil of school culture, combined with school culture construction, and becomes an integral part of school culture can it be truly implemented and lastingly implemented.
First of all, school leaders should raise awareness and practice it. When any rule is promulgated, managers must not only be the first advocate of the rule, but also the first adherent of the rule. Details are omitted by the eyes. In schools, they are often hidden in the blindness of the leaders. Making details become the biggest weakness of school development. Therefore, as the leader of school development and progress, school leaders should have a comprehensive and detailed management vision, fully realize the importance of refined management, and become a pioneer in implementing this management concept. Leaders must be well versed in the secret of "details management" and must pay attention to details in managing schools and solving problems. It is true that we hope that leaders will have a strategic vision, be good at looking at the overall situation, consider the macro, and appropriately focus on the big and let go of the small, but this does not mean that they can turn a blind eye or be dismissive of the details. The development of the school requires us to deeply process every management detail. To this end, leaders must jump out of the "circle", overcome fixed thinking and rough styles in management, pay attention to details, see the essence in detail, and see the big in small. The precise grasp of every detail can often significantly improve the quality of the school. Once the refined management ideas are established, they must be promoted and implemented in work.
Prevent the phenomenon of anticlimactic or "intestinal obstruction" and truly integrate refined management ideas and styles into all aspects of school management. Only when school leaders examine their own management process in detail, pay more attention and experience to the details and elements, and see the big picture in the details, and at the same time, lead teachers by example, lead teachers to be down-to-earth, and do every detail carefully, can school management and services be improved Perfection day by day.
Secondly, it is necessary to effectively improve the ideological understanding of faculty and staff and gradually internalize it into conscious behavior. Any management initiative can only be implemented smoothly if it is widely understood and supported by employees. To avoid the embarrassing situation of "picking one's head and picking one's own," it is necessary to enable teachers to have a correct understanding of refined management through various studies and discussions. The change of concepts does not happen overnight. It requires time and repeated adjustments. Teachers must be allowed to have a gradual understanding and absorption process. Schools should encourage teachers to use the ideas they have learned and comprehended to practice boldly, continuously accumulate, and gradually improve their educational and teaching behaviors. After teachers go through the process of learning - practice - reflection - and practice again, the various ideas in the school are no longer things on texts or walls, but concrete actions that have been implemented in education and teaching practice.
2. Setting management goals is the prerequisite for implementing refined management
Goals are the direction of progress, the common ideals and career foundation of people in the organizational system. Under the guidance of goals, the cohesion of all employees can be enhanced and a synergy can be formed. Therefore, formulating comprehensive management goals is the only way to implement refined management. In modern management, the implementation of management by objectives is an effective means. Therefore, in the process of refined management, comprehensive management objectives must also be formulated. School leaders should be good at clarifying goals and actively promoting an ideal vision for school development. To build a systematic and complete goal management system, the goals must be detailed and clear, not vague and general. The more comprehensive and specific the school's management goals are, the more conducive to the implementation of the management plan. Every school year or semester, schools should formulate scientific, reasonable, and practical work goals to guide each specific work, and quantify them in every stage, every month, every week, every day, and every process. Operate step by step and complete it piece by piece. On the contrary, losing the traction of goals will inevitably lead to the negativity and disorganization of the groups in the organization.
3. A sound management system is a strong guarantee for the implementation of refined management
The system is the carrier of culture and the concrete embodiment of goals in work specifications. As the saying goes: "No rules, no rules." School work involves a wide range of things, and there are many things in all aspects. In order to do all the work well and mobilize the initiative of faculty and staff, we must formulate a specific, detailed, scientific, comprehensive, and highly operational system. . Use systems to guide faculty and staff in their daily work standards, constrain individual work behaviors of faculty and staff, clarify reward and punishment measures for faculty and staff to comply with or violate regulations, and ensure the smooth flow of government orders for various measures in the school. The school's refined management emphasizes the pursuit of "precision" and "detailedness", and the system must be "detailed" and "complete". By ensuring that everything is in order and without leaving any gaps, school management can be transformed from coarse to fine, from fine to fine, and avoid the emergence of "extensive" management. All the work of the school must have institutional norms, and every detail of the management procedures must be thought through to ensure that they are interlocking and avoid obstruction and disconnection, so as to form a system-based management, procedures and procedures for everyone. Maintain an orderly work environment.
Without the constraints of red lights, there would be no smooth traffic. The construction of restrictive, normative and punitive systems is always necessary. Because rules and regulations are more of a norm and guidance, over time, behavior under constraints and norms will become a habit.
4. A clear division of labor and responsibilities is a solid foundation for the implementation of refined management
The refined division of labor in society is an inevitable development trend of modern management. For schools, it is necessary to continuously deepen the routine management and service work in education, teaching, scientific research, administration, logistics, security, etc., pay attention to the organic combination of hierarchical structure and flat structure, and promote the party and government work of the school. The overall operation of the Youth League and Student Union (Young Pioneers) organizations. Establish a management system that combines the efforts of the party and government, hierarchical management, assigns responsibilities to posts, and shifts the center of gravity downwards to fully mobilize the enthusiasm of all parties and unite them together to work at the same point of action, in the same direction, and at the same time.
Based on the principle of refined management, the overall goal of school management is broken down into sub-objectives and assigned to each department to complete. Departments, departments, and year groups must be committed to achieving visible and tangible management goals. It is necessary to ensure that each department has specific requirements and each person has specific tasks; each post is manned by someone, each task is completed by someone, every obstacle is removed by someone, and every piece of information is fed back by someone. There must be clear and specific job responsibilities. In this way, on the one hand, it can stimulate the sense of ownership of faculty and staff, improve teachers' sense of self-achievement, and enhance work efficiency; on the other hand, because faculty and staff participate in school management, it increases the transparency and credibility of management. , enhance the sense of identity, so that the school and faculty and staff form a whole, everyone understands the close relationship between their own growth and development and the development of the school's career, and improves the efficiency of management.
5. Effective implementation and timely regulation are the fundamental tasks of implementing refined management
The key to management lies in implementation. No matter how good a system is, it must be implemented to make sense, otherwise it will be a bunch of nonsense. Facts have proved that if you talk but do not do it, no one will implement it or the execution ability is not in place, the system will be suspended. For every school, it is not very difficult to formulate systems. What is difficult is how to implement and implement these systems.
Some people say: "People don't want to do what you want them to do, people will only do what you check." This reminds us that in addition to division of labor, arrangements, and In addition to the requirements, a more important part is to strengthen regular inspections. The school adopts a combination of regular and irregular inspections on the work goals of each department and person in charge, and carefully evaluates the goals of refined management. It is necessary to strictly check the status of all types of personnel on duty and solve the problem of "output"; check the specific performance of various types of personnel at work to solve the problem of "output". Achieve "whose affairs are responsible for whoever is responsible, whoever bears the responsibility", and appropriately reward and punish each person's performance in completing work tasks and fulfilling job responsibilities.
Management is a process of continuous feedback. At the starting point of implementing the refined management process, management measures are incomplete and incomplete. To continuously improve refined management, there must be feedback. And regulation, if there is a lack of effective feedback and regulation of the management process, then refined management will return to the old path of extensive management. Refined management must be reflected and corrected in monitoring, so as to achieve improvement in monitoring. When we reach the end of the refined management process, the management measures must be comprehensive, complete, and at a higher level, and this is the destination of refined management.
6. Adhering to people-oriented is the principle that must be adhered to when implementing refined management
People-oriented is the core element of realizing the scientific outlook on development. The school's refined management is not mechanical and rigid management. System constraints can enable people to do as required and make no or fewer mistakes. However, blindly using system constraints makes people often in a passive state, which is not conducive to the development of people's potential. Only the organic combination of system and emotion can produce the best management results. Schools should highlight people-oriented management ideas and pay attention to the humanistic nature of the management process. While fully implementing system management, schools should work hard to create a relaxed and harmonious working environment and strive to find entry points for system management and emotional management. The first is to adhere to the "teaching congress system." A faculty and staff congress is held every year. The school's development plans, major decisions, and issues with strong public feedback must be resolved through the faculty and staff congress. The second is to properly resolve the hot spots and focus issues in school work, and be fair and impartial without favoritism. The third is to implement democratic management, listen extensively to the opinions and suggestions of the masses, and fully mobilize the enthusiasm of teachers.
The starting point should be caring and respecting employees. When schools introduce important systems that design the vital interests of employees, they must carefully listen to employees' rational suggestions, consider multiple factors, and take care of the interests of most employees to make various systems more reasonable. We cannot seek convenience, introduce it hastily, or implement it roughly, which will seriously hurt the feelings of faculty and staff.
7. Forming a normal mechanism is the highest state of implementing refined management
Implementing refined management requires perseverance. Refined management is not a slogan, not a slogan on the wall. It should be integrated into the ideology of all employees, become the same values, and then transform into a normal work attitude and behavior.
Refined management is a long and arduous process, and it is easy to produce mental fatigue and slack during the implementation process. Therefore, it is necessary to prevent the situation of starting from the beginning and giving up halfway. Don't regard "refined management" as a fashionable slogan, just shout it. It is necessary to integrate refined management ideas into the construction of school culture. Only when a concept and behavior takes root in the soil of school culture can it ultimately form the thinking and behavioral habits of employees.
8. Grasping the "degree" well is an issue that must be paid attention to when implementing refined management
In the process of school management, there will be countless detailed problems encountered, but not all Details must be refined, and only those details that may bring systemic risks to school management deserve attention. This requires leaders to have a "fierce eye". We must see the essence through phenomena and be good at capturing key elements. Otherwise, if you scratch your eyebrows and beard, go around in trivial matters every day, or artificially create work and add work links at will, school management will only be in the embarrassing situation of "constant cutting and chaos."
The era of refined management has arrived. The refined management of schools is a new concept given to school management by society in the new era. It is an urgent requirement to adapt to modern education reform and an important measure to achieve school running goals. "Mountain Taishan does not allow soil, so it can grow as big as rivers and seas, so it can grow as deep as small streams." We have reason to believe that as long as we persist and spare no effort to implement refined management, we will be able to improve the level of school running.
(Author’s unit: Qianguo Refinery Primary School, Songyuan City, Jilin)