how to solve 8% of work problems by communication, written by fu sheng, CEO of cheetah. At the beginning of the article, I wrote: "Most of the problems in work do not come from skills themselves, but from communication. The difficulty of communication is that it is not based on what you said, but on how much the other party knows. "
Shama Ollila, chairman and CEO of Nokia, wrote in his proverbs that it is important for managers to have two skills: the first is communication ability, and the second is talent management ability.
There is a similar view in Zhihu that "8% of management problems and contradictions are caused by communication".
in fact, whether it's a management expert, an enterprise boss or a network red article, it all expresses the same meaning-the importance of communication in enterprise management!
to define "communication" from the perspective of management is the process of transferring information, thoughts and emotions between individuals or organizations for the purpose of setting work goals and tasks, and achieving mutual understanding.
Barnard, a famous organization management scientist, thinks: "Communication is a means to connect members of an organization to achieve the same goal." From the definition, it can be seen that communication is different from chatting, and it has a specific purpose, which is to unify everyone's cognition and goals, which explains the importance of communication in the simplest and most essential way.
so, what is the importance of communication in management?
the first function: communication is the first step of execution.
communication determines whether people's actions are in the right direction and whether they can be completed as planned with quality. Managers can let their subordinates understand their work objectives, responsibilities and personal interests after completing their work through communication, so that they can clearly know what to do and to what extent it is right, so as to choose what work ideas and methods to use to achieve their work objectives and tasks.
second function: communication is an important way to inspire the enthusiasm and enthusiasm of subordinates.
Managers and subordinates often communicate about the work undertaken by their subordinates and the relevance of their work to the development of the whole company or specific projects, so that their employees will be encouraged and feel respected and the significance and value of their work itself. This will directly bring self-worth satisfaction to subordinates, and their work enthusiasm and enthusiasm will naturally be improved.
the third function: communication is a guarantee for subordinates to do a good job.
Only through communication, the supervisor can accurately and timely grasp the work progress and work problems of his subordinates, and provide corresponding resource support and guidance for solving the problems in his subordinates' work in time, which can help his subordinates' work to be completed in time and with high quality as required, thus ensuring the coordinated work of the whole project or the whole department and even the whole enterprise.
communication in management is so important! And the British management scientist L. Wilde said: The most basic ability of managers is effective communication. However, it is a common mistake that managers at all levels of enterprises do not attach importance to communication or have insufficient understanding of its importance. ?
then, how to effectively and efficiently play an important role in communication in specific management work?
First, be good at listening
Mary Kay, an American entrepreneur, "Not being good at listening to different voices is the biggest negligence of managers"-communication is two-way, so be good at listening, and reduce the attitude of "I want to feel", otherwise the goals, tasks and requirements in the work will not be effectively implemented, and poor execution is a manifestation of poor leadership.
the manager thinks that he is very clear and right, but the other person's understanding is quite different-it's really "I don't want you to think I want me to think"! -each has its own rhetoric, how to complete the work objectives and tasks?
Second interaction
Communication is two-way, and it cannot be centralized. In order to truly achieve * * * knowledge, the other party should be regarded as a participant, not a simple executor; Instead of simply giving orders, we should fully and specifically explain the goals and requirements and listen to each other's thoughts and ideas. When everyone speaks their own thoughts, they can understand each other. Only after a real understanding can we have a chance to achieve * * * knowledge. Reaching * * * knowledge is the purpose of communication. Only when you reach * * * knowledge can you unify your thoughts and keep pace.
Third, avoid "defending positions"
When there is disagreement or conflict in communication at work, some managers are more concerned with defending their positions or scaring employees from top to bottom, rather than really communicating. Welch once said: "communicate with employees, eliminate the role of police in management, and don't blindly try to catch the pigtails of subordinates."
so, what are the taboos or precautions in management communication to ensure effective and efficient communication?
1. "Right things, not people" is the first thing that comes to mind;
2. Secondly, managers should pay attention to the use of non-verbal information;
3. Furthermore, managers should give more effective suggestions, and don't preach self-righteously, especially to the new generation of employees in the workplace.
4. And I finished reading the book How to Solve 8% of Work Problems by Communication? After the article, one of the points that individuals agree with is that managers "only describe specific things without qualitative description"
What is qualitative description? Qualitative description means "you have no sense of responsibility", "there is something wrong with your way of thinking" and "don't always complain" ... Once these so-called qualitative descriptions are said, people can't refute them, and no one is willing to admit them, but they will lead to confrontation. Once there is confrontation, communication will be difficult to continue, and it is very likely that each other will start a "position defense", the communication scene may get out of control and the management behavior will be completely.
the essence of management lies not in knowing but in doing! Since it is known that 8% of the problems in the work are caused by the communication of managers (whether it is exaggerated or not is debatable), since the importance of communication is known, managers should consciously improve bad or even invalid communication to reduce the conflicts in communication, so as to achieve the ultimate goal of solving problems, achieving work goals and doubling performance. (Qiushi Daming Consulting)