How to chat with customers

Everyone has a way of talking. First, you have to figure out what the customer needs? ! What are people thinking? ! Be anxious about what others are anxious about, and think about what others are thinking. This naturally brings us closer. Once you have mastered the above, it will be natural to chat with customers. How to chat with customers?

1. Activate your personality. Being in sales requires a completely cheerful personality. What I mean by cheerfulness is not just being cheerful in speaking, but also having an optimistic attitude, strong beliefs, and most importantly, having super self-confidence. It doesn’t matter if you are even narcissistic. Because what sales sells is confidence! Think about it, every phone call you make is a sales pitch and a negotiation, and negotiation is a battle of minds. If you don't have confidence, you will definitely shrink back and eventually give up. Every phone call means you may be rejected. If you are afraid of rejection and don't cheer up, you may give up in the end. When you get up every morning, take a deep breath in front of the mirror and praise the person in the mirror. You will feel that you are really good. A large part of your self-confidence is cultivated by yourself!

2. Smile and speak more, don’t be afraid of saying the wrong thing. The courage and conversational skills in sales are not innate. Every salesperson develops them through constant talking. When I talk about talking, I don’t mean chatting with friends, but talking to customers. You can learn a lot from talking to customers. A lot of experience can be summed up. Even chatting with customers can enhance customer relationships. Remember, talk more! And say it with a smile, even if the customer cannot see you, because he can feel the sincerity.

3. Avoid rejection. Rejection is the most common situation in sales work. Just imagine, if customers all accept your products, then there will be no need for the sales department. It is precisely because customers have choices that they will reject you. Your job is how to get customers to go from rejecting you to not rejecting you, and finally accept you and choose you. All you can do is try to avoid rejection as much as possible.

When talking to customers, try not to talk about topics that customers can answer with "yes" and "no". Let the customer's topic open up. When the customer speaks, you are basically accepted. Even if the topic must be answered with "yes" and "no", try to get the customer to say "yes!" If you want to sell air tickets, you cannot ask "I am XXX, does your company need air tickets?" , should say "I am What's the matter?" - "If we can provide correspondingly better services, will you consider giving us a chance to compete?" At this time, the topic must be continued regardless of whether the customer refuses! - "No need, our cooperation is very good, I don't want to change" - "Our service is faster, the route is more ideal, and the price is more affordable, why not consider it?". . . . In short, let the customer talk more. He may not be able to accept you after you work, but you will definitely find better communication skills! How to chat with customers at a hair salon?

You can chat with customers first, and then talk about hobbies and interests, just like chatting with friends, so that everyone will feel comfortable. How to chat with customers in a barber shop

This involves a lot of conversation skills, and different people have to make some flexible changes according to their moods at different times

This needs to be accumulated slowly or with time. As other people's experience articles slowly accumulate, they will gradually become better. How can I update customers to chat and what topics they have.

My friend, you should be in the sales or service industry. This is not difficult. You have to keep that excited state all the time. There are many topics, and you can change the topic based on the appearance of the customer. I believe it. I wish you good luck

How to chat with customers when working in technology

For some grassroots personnel, do not talk about something particularly advanced. Because this group of people has a characteristic: they are thin-skinned. Even if they don’t understand what you are talking about, they will not tell you. So in fact, you are just talking like a chicken and a duck, and they will think you are pretending. Especially when you first start contacting someone, the key is not what you say, but whether you can break the ice and eliminate the barriers between them in a short period of time.

At this time, some gossip topics can achieve this effect better: male stars cheating, female stars cheating, vegetables poisonous, rice adulterated, etc. Once everyone is somewhat familiar with it, you can change the topic a little bit.

When meeting women, it is actually very simple. If you are unmarried, talk about fashion, and if you are married, talk about children. These topics are definitely tried and true. So if you usually spend 20 yuan a month to buy two magazines in this field, you won't have to worry about running out of materials, and 80% of young girls and big sisters will be able to do it.

For men, another routine is used. In today's Chinese society, men generally bear more responsibilities and pressure, so they attach great importance to career development. At this time, you have to show your personal charm. You can share your knowledge, opinions on current affairs, life plans, etc., so that he feels that you can be a good mentor and helpful friend on his road to success. You can also quote some famous quotes from time to time, such as "Jack Ma said...", "Shi Yuzhu once was like this...", "The last time I read Drucker's book, he said...", he will definitely admire you. , then building a closer relationship is a piece of cake.

For senior management: professionalism + taste

However, these contents are not so effective for the boss. You are not familiar with him, and if you gossip with him, he will definitely think you are vulgar; Talk to him about successful people. He may have eaten at the same table with those people and is much more familiar with them than you are. But don't be discouraged, the tricks are all forced.

"There are specialties in the arts." No matter how tall and majestic his image is, you don't have to be embarrassed. Generally speaking, customers will sell or purchase products from different fields or manufacturers. Therefore, in most cases, your understanding of your professional field will definitely exceed that of your customers. If you feel that your basic skills are not that good, in fact, you will not It is enough to visit professional websites in the industry once or twice a week, and read one or two professional magazines and books every month. But just knowing is not enough, it also depends on whether you can express it, so at that time it is necessary for you to have a bit of a "clickbait" style, such as "Three factors that determine the industry trend" and "Five hot spots in 2011" , "three new dark horses in the industry" and so on. Not only do you have to have information, but you also have to be entertaining like Yi Zhongtian when he talked about the Three Kingdoms, or Zhou Libo when he talked about the Shanghai style of clear speech, so that you can simplify the complex and make it easy.

In addition, what can make bosses look at you with admiration are those things with a bit of taste. Compared to those salespeople who only know how to talk about products and are dry and tasteless, bosses are certainly more willing to deal with salespeople who are both professional and understand the fun of life. So from golf to cars, from watches to clothing, from tea to wine, you have to know something about it. Don’t think that “tiger” is a wild beast. “Louis Constantin” is better than “Vacheron Constantin”, and “Wudang King” is related to “Wudang Mountain”...

Of course, just knowing this is not enough. It's just superficial, and at most it doesn't show any cowardice, so in these projects you must be proficient in a few things and be able to seal the throat with a sword. Speaking of coffee, you need to know why "Arabica beans" are more upscale than "Robusta beans"; what are the differences in flavor between "Blue Mountain Coffee", "Colombian Coffee" and "Mocha Coffee"; except for "Starbucks" ”, and which cafes are truly international brands. When it comes to wine, you need to know how to hold a glass and how full the wine should be; be able to list the five famous wineries and the top ten production areas in France; and understand how Pinot Noir performs differently in Burgundy, Oregon, and New Zealand. All these are too numerous to list.

By the way, there is another issue of scale. When the boss doesn't understand you well and shows slight contempt for you, you must be neither humble nor arrogant, speak with eloquence, show your knowledge and win his favor. But when you have established a certain relationship, you don't need to continue to use your knowledge and knowledge. It may be a smarter strategy to improve the other person by showing weakness and pretending to be stupid.

Sales can speak, which does not mean that sales should talk more, but that they know how to choose appropriate topics to communicate with customers. Once their hearts are opened, the next work will be easier with half the effort. How to chat effectively with customers

Product knowledge is our tool for chatting, but we must also understand the logic behind sales. Selling solves trust, delivers value, and buying feels. Your results are all obtained through a lot of contact, and how you communicate and speak to customers is acceptable because you have a lot of chat interactions.

Why ask the question, what is the purpose, what is the result I want, and I need to guide my ideas to my own product. Just chatting is a waste of time. All the actions we take ultimately pave the way for closing the deal. Another example is when customers say expensive, which is often a idiom. Why do customers think it is expensive? It’s because you convey the idea of ??expensive. Coping skills: Whether the product is effective or not, you will only know if you use it yourself. You will ultimately solve the panel problem. Never talk about the effects of your own products to prove that customers are right. Say what customers want to hear. Even if it is wrong, you must agree. To ask a simple and easy to answer question, are you trying to solve a skin problem? Keep asking the other person to answer in the affirmative. Car beauty company, how to chat with customers, what to talk about, how to write the welcome message

I think so, this can be expressed in several aspects: for example, you can send some warm greetings during holidays; Then you can usually recommend some preferential activities, determine the theme of the group, help everyone solve some difficulties in daily life, and keep the group active. Don't express it so deliberately.

When you learn car beauty, you should also have training in this area. How to chat happily with customers

To achieve a happy chat effect, you must talk about something that interests each other. topic.

If you are interested, the other person will be in a good mood and we can continue chatting. How to chat with customers

Hmm... ask some complicated things to communicate feelings, such as why you bought furniture and moved to a new house? Or what? If the customer has children, you can also talk about them.

Or you can talk about the hot topics recently.