Time flies and hard work has come to an end. Looking back on our past work, we have gained a lot. It's time to sum up the work seriously. Presumably, many people are worried about how to write a good work summary. The following is a summary essay of cashier's work I collected for you (5 selected essays), for reference only. Let's have a look.
Cashier's work summary 1 I have been working for half a year before I know it. To tell the truth, this is my first job out of school and society.
In this job, I learned a lot of rules and added a lot of knowledge to me. At the same time, I understand the complexity of society. When I was a tallyman, I knew that there were many inadequacies, but I can change them in my future work. However, standing at the cashier now is the manager's trust in me! Now that you have accepted the job, you should be more responsible for it.
In the past year, I have gained a lot and lost a lot at the same time. It is inevitable to gain and lose, but I want to sum up my experience and make up for those lost things. Only in this way can we make progress! 08 is getting farther and farther away from us, which has become history. There is no need to think about the past. A year's plan lies in spring, and now it has entered spring, which is estimated to be the season that everyone yearns for. With the arrival of the Spring Festival, let's greet the new day with a new mood, a new look and a new attitude.
As a cashier, I think I should take my work seriously, which is far from enough for the front desk. I know that the front desk is the highlight of the supermarket, and the manager can give it to me, which shows that you believe I can do it well!
For this job, I can do my job seriously and practically. Although I only play an ordinary role, this role is not only as simple as collecting money, but also has many complicated procedures. During my work, I learned a lot of experience and gained a lot of knowledge.
But as a cashier, you must have a positive, enthusiastic, proactive and thoughtful attitude to serve every customer. Occasionally, you will encounter many unpleasant things at work, but you must overcome them without negative emotions, because this will not only affect your mood, but also affect your attitude towards customers.
We meet different guests every day, and different guests have different tempers. We should provide different services for different customers, because the constant purpose of this industry is "customer first". When facing customers, always keep a smile on your face and provide polite service to make customers feel cordial. Even if we encounter some unpleasant things in the service work, if we still greet them with a smile, then unreasonable guests have no reason to lose their temper. The so-called "meet and laugh" makes customers happy and comfortable.
Although this is just a simple cashier, it is so insignificant to others, but it has taught people a lot of truth and improved our own quality. Keep learning, improve your moral cultivation and service skills. "Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Even an ordinary cashier can walk the sky we want as long as she keeps moving forward!
Believe me, I can do better. Thank you for your appreciation. I love this job, and I want to do it best!
Cashier's work summary 2 Time is like a runaway wild horse, which has flown far in such a short time. Looking back, it's been so long, and it's time to sum up all the work during this period. Although it looks simple, after all, there are so many customers to face every day, and it is difficult to do this "simple" job without some preparation.
The summary of this work is from the beginning of X to the present. Looking back on what happened during this period, it is really both laughter and embarrassment. This is the cashier's job. She will face all kinds of customers. We must always be prepared for emergencies. It doesn't happen often, but it's always right to be prepared. To this end, my work during this period is summarized as follows:
First, ideologically
As a cashier in XX shopping mall, I must be clear about my position as a service provider. It took me some time to completely change. But don't put too much pressure on yourself. Only when you go to work with a good mood will your work get smoother and smoother.
Second, at work.
As cashiers in shopping malls, we also do service work. Although you don't have to be as respectful as the hotel cashier, basic courtesy is also appropriate. During the training, we were taught that whenever we face customers, we should greet them with a smile. Although learning is simple, it is not easy to really do it. Because we are a shopping mall here, the daily passenger flow can be much higher than that of hotels. Facing a huge crowd every day, it was really difficult for me to keep smiling in my later work at first, but later, smiling gradually became a normal state, just like my colleagues said, just get used to it.
Although I have been in XXX shopping mall for several months, I still keep learning at work, and I will get new gains after working for a period of time. Facing the customer's experience, solving problems ... these always surprise me that this cashier's job is not simple.
In the usual work, in fact, most of the time is quite relaxed, at most, I am a little tired and busy when I engage in activities in the mall. But in such a large crowd, there will also be one or two picky customers, which will easily cause an uproar when checking out. During my working time, I also met a lot. Some customers are asking questions about coupons. After I explained it to them in detail, most customers can understand, but some difficult customers are determined, but we can only keep saying sorry to them.
Third, summary.
After working for so many days, I am familiar with the life here, but I will not be satisfied with the status quo. I will continue to strive to improve myself and make myself do better professionally. The journey of life has not stopped, and my study will not stop!
Cashier's work summary 3 I am a new employee who just joined the company. Although I am a new employee, I have been working in the company for nearly 20 days. In a blink of an eye, it has reached the end of xx. In the past 20 days, I have both joy and loss. I not only learned a lot of professional knowledge, but also learned the communication between people, which is very valuable to myself. At the same time, this is also a great progress I have made.
Maybe working in a shopping mall is a very simple thing for everyone. The cashier is only responsible for the cashier, and other employees perform their duties. It won't be difficult. I used to think so, but now it seems that when I became a mall employee myself, I felt a lot of difficulties, which were not as simple as I thought. I want to say, in fact, I will encounter difficulties in doing any work. No work is easy to do, and only hard work can do it well!
After nearly 20 days of work and study, I can cope with the work in the shop. Maybe these words are a little complacent, but when something happens, everyone in the group will lend a helping hand. This is my heart that is not extremely touched. In the past 20 days, I have always maintained a work-like enthusiasm, and my mentality is mainly peaceful. I deeply know that as a bartender, I must not bring personal emotions to work. The customer is always right, which is the purpose of our work, so we should receive every customer with a knowing smile. Even if the customer is unreasonable, we should be calm, keep our mentality and try to avoid conflicts with the customer.
Although I haven't been a cashier for a long time, my professional quality and business level need to be improved, so I think I can overcome the difficulties as long as I work hard and study hard. We should establish a good image, because we not only represent ourselves, but also represent the image of the company. At work, we should actively consult and learn from the old employees, so as to do our work well. This is the needs of the company, but also the needs of their own work. In view of the problems encountered in the work, talking about my own experience and understanding is also a summary of my work.
During this period of work, I feel that there are still great shortcomings, and my business level and skills need to be improved. It is convenient for our own work and improve our work efficiency while facilitating our customers. Of course, I think the service to customers is the most important. As a member of the service industry, what we can do is to serve our customers and satisfy them. This requires us to have good personal qualities, receive every customer warmly and patiently, and don't bring our little emotions into work, which will cause you a lot of unnecessary troubles in your work. In order to prevent conflicts between yourself and your customers, you must keep your mind.
After work, you should also learn more professional knowledge about commodities and accounting. Only by continuous learning, continuous improvement and continuous progress can we gain a foothold in today's highly competitive society, which we have prepared for ourselves. Only by doing these things well and having enough capital can we stand out in this position. It is not easy to make extraordinary achievements in an ordinary job.
Time flies, although I have worked in this position for just over ten days, I feel deeply about myself. I have helped myself a lot in my life and work. I should study more, make more progress and do my job well in the future. Let's work hard for a better tomorrow.
Cashier's work summary 4 Cashier is an important position in the hotel, which requires a strong sense of responsibility and good communication skills, and this is very stressful for me. In the face of difficulties and pressure, I didn't flinch, but rose to meet the challenge. After working in the cashier position at the front desk for nine months, I can say that I am qualified for this job now, and I believe I will do better in other similar positions in the future.
These are some of my feelings during my internship. Generally speaking, from my nine-month internship, the management of this hotel can be summarized as follows:
First of all, we should change the traditional attitude towards employees.
People are the main body in management, which all managers should grasp. The relationship between superiors and subordinates in management is only a division of labor, not a relationship between ruling and being ruled; On the contrary, the modern management concept tells us that management is a special service. Only when managers serve their subordinates well and help them make outstanding achievements in their work will managers have their own management achievements. The management of modern enterprises must adhere to the "three gods", that is, the market tastes customers and employees! An old employee said to the leader in the hotel BBS: "Be kind to employees and be a good leader. Remember, you can't manage all machines. " I think this may be what every employee wants to say to the leader.
Second, enterprises lack a spiritual corporate culture that can unite people.
A nation has its own national culture, and an enterprise also needs its own corporate culture. Corporate culture construction is not dispensable, but necessary for the survival and development of enterprises. When the enterprise is facing various challenges, it needs Qi Xin, the owner of the enterprise, to work together and unite to overcome the difficulties. For enterprises that don't have a good corporate culture, they are usually fragmented. When something happens, they will think about their worries, but no one really thinks about the development of the enterprise. In other words, they just don't integrate themselves into the enterprise. It can be seen that the construction of corporate culture is a necessary guarantee for the survival and development of enterprises.
Third, enterprises lack effective incentive mechanism and promotion system.
In the hotel incentive mechanism, too much attention is paid to material incentives, while spiritual incentives are ignored. In fact, in addition to traditional rewards and punishments, there are many incentive methods that are worth learning from our managers. Sometimes, a smile or a compliment from the leader is more effective than a salary increase reward!
Past successes and failures have become the past. We should not show off or grieve for them, but should adjust our mentality to meet future challenges and upcoming problems. There is a lot of knowledge to learn in life, but what we have learned now is far from enough. Therefore, we should prepare for the next stage of internship, set out with a goal, work hard and sow the seeds, and we must have diligent cultivation and cultivation to have a bumper harvest.
Summary of cashier's work. At work, although I just act as an ordinary cashier, my job is not only to collect money, but also a series of complicated procedures. In this year's work, I found that we should be able to do a good job freely, whether it is heavy, busy or leisure, we should complete every job with a positive attitude, instead of complaining about the proportion of workload, because complaining is useless. What we should do more is not to think things too badly, but to keep a good attitude and face the team every day. Because a happy attitude will make us feel tired and bored at work.
At work, I study business knowledge hard. Under the guidance of the foreman's training, I quickly became familiar with the basic situation of the restaurant and the post process of cashier. From theoretical knowledge to practical operation, from reception to customer service, I learned bit by bit and mastered all the business skills that cashiers should have in a short time.
I made mistakes at work, too. It was the supervisor and foreman who encouraged me again and again, making me more enthusiastic about my work. Mr. Millland once said: Young people naturally need encouragement. Yes, it is this kind of encouragement that makes me bravely overcome difficulties and make continuous progress in my work. From then on, in the eyes of leaders, I was not so fragile, but became very strong. Because of my strong sense of responsibility and high enthusiasm for work, I was affirmed by my superiors and asked me to practice in xx Society. I was not used to it at first, and I felt that it was not as good as the restaurant in all aspects. However, after a period of tempering, I finally understand that only by eating hard can I become a master. After a period of hard work, the leader gave me a good evaluation and asked me to be the front desk. At that moment, I was very happy. Tired is worth it. At the same time, I feel a lot of pressure. The leader values me so much. This is my trust. I think I should work hard and do my duty well. This is a new challenge for me.
During the one-year internship, I learned about the management and culture of the restaurant, among which I learned the most:
1, quality of service
For catering and other service industries, service quality is undoubtedly one of the core competitiveness of enterprises and the lifeline of enterprises. High-level service quality can not only leave a deep impression on customers, but also lay the foundation for their coming again. Moreover, it can give customers a sense of honor and establish a good brand and image for the enterprise. In xx, we can see that restaurant leaders attach great importance to the improvement of service quality, and even our interns have to undergo strict etiquette training before they can take up their posts. Provide follow-up training and guidance to old employees, and constantly improve their professional quality and level. Department managers and supervisors often say to us, "Your every move represents our xx, and your image is our xx image". "Guests can never be wrong, only we can be wrong." Only sincere service will bring a smile to the guests. "
2. Catering culture
The restaurant is full of service culture, etiquette culture, regional culture, food culture, problem-solving culture and so on. The staff here are all hosts, and all the guests who come to the restaurant will depend on the restaurant and the people in the restaurant to some extent. In addition to accepting culture or knowledge in the process of receiving services, they will also ask people in restaurants for help when they encounter difficulties. Therefore, we can say that the restaurant is a place full of culture and knowledge. So people who work here must have more knowledge, culture and self-restraint. The guest is tasting a dish, and the waitress in her ear introduces the knowledge about this dish in a sweet voice, including its origin, spread, characteristics, new ideas and so on. This not only increases the fun of tasting dishes, but also allows guests to gain some new knowledge and information, making them feel glad that you are from another level.
In every corner of the restaurant, there are polite service personnel, standardized operation, professional smile and humble manners, so that guests are not affected by etiquette culture all the time. Individuals in society are always influenced by the people around them. As the saying goes, people are divided into groups. Etiquette culture not only improves the quality of hotel people, but also has a beneficial impact on guests and promotes the quality and cultivation of the whole society. When guests arrive at a new place and stay in a hotel, they can't wait to learn more about the local regional culture, customs and landscape features. Everyone in the restaurant should be familiar with this. The dining room is just a single building. Only under the regional background can he have a rich background and cultural background. For foreign guests, they come here either for the landscape characteristics of this place or for business, and basically not for a separate accommodation environment. Therefore, the restaurant needs to have a function to provide as much convenience as possible for the guests by virtue of the identity of the landlord. For example, introduce local tourism resources, such as the path guidance of local business office. In this way, the restaurant really becomes a window for local communication with the outside world. There is also a culture called "problem solving", which is the ability to provide knowledge to help guests solve problems. Xxx culture is typical, with satisfaction and surprise, to complete the impossible task.
Cashier is an important position in the restaurant, which requires a strong sense of responsibility and good communication skills. It is very stressful for me. In the face of difficulties and pressures, I didn't flinch, but faced them. After working in the cashier position at the front desk for one year, I can say that I am qualified for this job now, and I believe I will do better in other similar positions in the future.
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